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Talkswitch CT.TS005.001101.UK manual L K S W I T C H C O N F I G U R a T I O N

Models: CT.TS005.001101.UK

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Ring Extensions only (no Auto Attendant is played)

If you don’t want the Auto Attendant to answer calls on this line, select this option. All the Local Extensions are set to ring immediately during an inbound call by default. No Call Cascade actions (such as voicemail) can be performed if you select this option.

Select the Local Extensions you would like to ring. All activated local extensions ring by default. If you require certain Extensions to ring in a sequence (i.e. one extension rings first, then another one on the 2nd ring), click the ‘Adjust Sequence’ button to configure.

Note: If you call on any line, TalkSwitch answers after 15 rings with a generic Auto Attendant so that you can still access the system to make configuration changes, change modes, access voicemail or dial Extensions.

Play Auto Attendant

This option plays an Auto Attendant for incoming calls. Select the appropriate Auto Attendant (1–9) and the number of rings before the Auto Attendant answers.

Go to Voice Mailbox

If you do not want to use an Auto Attendant but want the call to go to a voice mailbox, select the appropriate mailbox. The caller always hears

T A L K S W I T C H C O N F I G U R A T I O N

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Talkswitch CT.TS005.001101.UK manual L K S W I T C H C O N F I G U R a T I O N

Contents

User Guide Copyright Information Power & Lightning Surges Power Adaptor & Power CordsTemperature & Environment Power Failure MaintenanceEmergency Service Access TalkSwitch UsageTA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Open the system package, which will contain InstallationLight State Description Front Panel LightsBack Panel TalkSwitch 24 Models TalkSwitch 48 ModelsPorts Purpose TalkSwitch 28 ModelsPlugging Into the Back Panel Connecting telephone linesConnecting extension telephones and other devices Connecting devices to the Music and PA portsAttach an Internal or External Modem Connecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a PC using a Serial cableUsing 2 or More Talkswitch Units on a LAN Connecting to TalkSwitch over IPConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time Changing the Unit ID How unit IDs affect system extension numbersUnit ID Keep track of the lines and extensions Configuration SettingsOptimizing the system for networked use Outgoing Line Hunt GroupsVoicemail TA L K S W I T C H CO N F I G U R a T I O N Connection Type Running the Talkswitch SoftwareSystem Configuration Configuration screenButton Restore Firmware File Menu View MenuTools Menu Configuration Navigation Start Menu Programs TalkSwitch DocumentationHelp Menu Disa System InformationAdministration IP Configuration Location SettingsConfigure TalkSwitch IP settings Public WAN IP Address System IP Settings sectionSystem IP Settings section Public WAN IP Address see previous section VoIP ConfigurationTalkSwitch Profile tab User Name and Password Section VoIP Numbers View Registrar Entries buttonView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Phone numbers section Telephone company services sectionL K S W I T C H U S E R G U I D E U K & I R E L a N D VoIP Numbers TalkSwitch Profile sectionLine Hunt Groups Service Provider Profile sectionAutomatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see sectionEntering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Click the Hunt Group Access button Set Local Extension Hunt Group AccessAdditional Notes System Information AdministrationFax Information Local Extensions Direct Line Access button Caller ID Information sectionPhone Type Remote Extensions Hunt Group Access buttonForwarding Information Different uses for Extension Ring Groups Extension Ring GroupsSet Ring Group section Identify types of calls by different ring patternsOn-Hold Settings Transfer SettingsOn-hold/Ringback Local Extension Voicemail VoicemailVoicemail Notification Settings section Mailbox Option sectionLoad Greeting button Configuration Notification Options button Remote Extension Voicemail Load Greeting button Voicemail Notification Settings tabGeneral Voicemail Global Settings Global Message Waiting IndicatorMailbox Settings Call Handling Reset Mailboxes buttonModes View Mailbox Data buttonAuto Attendant Record Auto Attendant messages At the Auto Attendant, perform the following actions Recording Auto Attendants from an out-of-office phoneL K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Load Auto Attendant button Utilities for an auto attendant Record Instructions buttonOn an incoming call during mode 1 or Erase Instructions buttonAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Audio Controls OptionsLine Controls Extension ControlsVoIP Codec Selection Transfer Options Transferring from a Home phone MiscellaneousTransfer and clear Remote TransferCaller in queue reminder Call Back ring returnIf being used with another PBX Internal clock setting Intercom CallsFax Over IP Internal Caller ID options TroubleshootingAudio Output Options Auto Attendant Transfer PromptsWay Calling wait time Double Recall timeRing Patterns Non-detection of disconnect-clearAuto Attendant Adjustments Troubleshooting AdvancedAuto Route Selection Dtmf DetectionLine CPC/Disconnect Clear Ringback ControlFax Detection VoIP Ports Receiving calls without the Auto Attendant Receiving calls using the Auto AttendantMaking calls from a Local Extension Office Making and Receiving CallsReceiving calls at a Local Extension Place ‘out-of-office’ calls from a Local ExtensionTransferring calls Placing calls on Hold at a Local ExtensionCall Pick Up Place calls on holdCall Park Parking and retrieving callers Parking a callerFrom a Local Extension to any outside telephone number Using Call Park with the Paging option Parking a caller using Auto ParkRetrieving a parked call Call Queue/UCD/Call Waiting Queuing and retrieving callersQueuing callers to an Extension Ring Group Using the TalkSwitch Call Waiting feature Conference calling with TalkSwitchCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Transferring calls on parallel-connected phones Using Phones connected in parallel to TalkSwitchModems and telephone line access Three ways to forward calls OUT of the Office Receiving Calls Through Call ForwardingTransferring calls from a Remote Extension Transferring callsForwarding calls with screening Screening options for forwarded callsCalls over VoIP with SIP phones and Gateways Using the Talkswitch Voicemail SystemMaking calls Receiving callsActivating voicemail boxes Retrieving messages/Accessing a voice mailboxListen to messages press Change greeting options press Pager and Cell Phone notificationChange personal options press Record name for Dial by Name Directory pressManual Mode Switching Mode Switching OptionsMusic on Hold Music on Hold and Call Forwarding to Remote ExtensionsUsing Call Bridge Automatic Mode Switching using the Time SchedulerHow to use Disa Call Bridge Using Call Back Accepting the Call Back Activate Call BackStep #1 Check current version Upgrading the Talkswitch Software and FirmwareStep #3 Updating the firmware Step #2 Download new software and firmwareI N G T a L K S W I T C H Page Enabling Call Detail Record CDR Logging L L D E T a I L RE CO RD LO G G I N G C D RWeb Interface Store to File on TalkSwitch System Information IP Configuration page in the softwareRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Click on Transfer Capture Text Analyzing the DataExample Example Page Introduction to Voip Optimizing Your IP Network for VoipBroadband Connection Router/NAT/Firewall How does VoIP work? Local Area NetworkDoes a VoIP call sound like a regular phone call? High-speed connections on both ends of the callChoose the right Codec for your location If the power goes out, does the VoIP network stay up?What happens to VoIP if the IP network fails? Can a firewall prevent VoIP calls from passing through?What is SIP? What is NAT and how does it affect VoIP? What is Dynamic DNS? What is a SIP Proxy and Registrar?What is the drawback of using Dynamic DNS? What is a port number?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Distinctive Ringing Caller DisplayThree Way Calling/Conference Multi-Line Service / Hunting FacilitiesCentrex Transfer Application Notes Telephone Company ServicesPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Product Suffix Intended Markets DisposalTA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Extension Interface Pstn Analogue Telephone Line InterfaceSystem TalkSwitch settings and configurations Calling FeaturesMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 2000-2003 Intel Corporation. All rights reserved Copyright 1998 by the Massachusetts Institute of TechnologyL K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D