Talkswitch CT.TS005.001101.UK manual Activating voicemail boxes

3.4.1 Activating voicemail boxes

Activate Voice mailboxes in the TalkSwitch configuration software. There are three series of Voice mailboxes that you can activate in the Voicemail section of the configuration.

1. Local Extension mailboxes

These mailboxes are generally associated with the Local Extensions. All Local Extensions are activated with a respective mailbox by default.

2. Remote Extension mailboxes

The Remote mailboxes are associated with the Remote Extensions. If you activate a Remote Extension and want a voice mailbox associated with that extension, activate that mailbox in the Voicemail tab.

3. General mailboxes

Activated these mailboxes in the General Voicemail window. They are not associated with particular extensions.

Note: If you want inbound calls to go straight to a voice mailbox after x number of rings, program an Auto Attendant to answer and provide a fall through to voicemail. See section 3.3.3 for an example of this configuration.

Callers can reach voicemail or announcements via the Auto Attendant, Call Cascade, or be transferred from a Local Extension. To leave a message from a

local extension, they pick up a Local Extension, dial	* and the mailbox
number. To transfer a caller to voicemail, press ‘recall’	* and the mailbox
number.

When a caller presses # after leaving a message or after 2 minutes have elapsed, TalkSwitch plays a prompt asking callers if they wish to keep the message, listen to the message or re-record the message. Callers can press ‘0’ and the system directs the call according to the settings of that mailbox.

3.4.2 Retrieving messages/Accessing a voice mailbox

When a new message is left in a Local Extension mailbox, TalkSwitch plays a stutter dial tone to that extension when the handset is picked up. It can light up the message waiting light on the phone if the phone supports FSK Message Waiting Indicator. The TS-200, TS-400 and TS-600 phones support a message waiting counter. The display on the phone shows the number of new messages stored in the mailbox(es) associated with that extension.

To access a mailbox and retrieve messages, or, to change mailbox options, dial * * # from a Local Extension or * * and the mailbox number at the Auto Attendant if dialing from an outside location (or a local extension).

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