Problem: When I try to access voicemail, I hear a busy tone.
•Check your ‘Direct Line Access’ settings on the Local Extensions screen under ‘System Information’ of the configuration software. If a Local Extension has been given ‘Direct Access’ to your telephone lines, you must first press Recall before dialing the mailbox. The same applies for dialing other extensions to initiate intercom calls.
Problems that may occur with 2 or more TalkSwitch units connected to the same LAN.
Problem: I can’t reach an extension across the LAN
•Make sure the other unit is connected to the LAN and powered on.
•Pick up a Local Extension belonging to the other unit. If there is dialtone, then check your LAN connections. On the rear panel, the top LED of the 3 LEDs next to the LAN port should be on. If there is no dialtone, then make sure the unit is powered on.
Problem: The configuration does not show the other TalkSwitch unit(s)
•Check your LAN connections. Are you able to communicate with another extension on the other unit?
•Check the Unit ID of each unit. If the lights on one or more units are flashing, then there is a conflict with the Unit ID numbers assigned to each TalkSwitch unit. Connect a phone to each TalkSwitch unit and lift the handset. It will tell you immediately if a Unit ID number needs to
assigned. Follow the instructions accordingly. You can dial # 00 # at any time to check the Unit ID of the unit you are connected to. See section 2.5 for more information.
Problem: After recording an Auto Attendant greeting, I can’t play it back.
•After recording an Auto Attendant on one of the TalkSwitch units, it will then copy it to other TalkSwitch units on the LAN. During this process, you cannot listen to that particular Auto Attendant. Try again in a few minutes.
Problem: Calls are not always reaching my voicemail.
•In extreme cases, when the system is in high use, all channels across the LAN might be in use so calls cannot be transferred to extensions or voicemail. If this situation appears to be happening frequently, you may want to consider optimizing the way the system uses lines. In the Line Hunt Groups section of the software, we recommend that you enable the ‘Hunt lines on same unit first’ option. Also, ensure that frequently used extensions are connected to units with ample lines out, to reduce LAN traffic.
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