Talkswitch CT.TS005.001101.UK Keep track of the lines and extensions, Configuration Settings

Models: CT.TS005.001101.UK

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there will always be 10 Extension Ring Groups with the extension numbers 300-309.

1.5.5 Keep track of the lines and extensions

To keep track of the extensions and lines connected to each TalkSwitch, label each unit with its Unit ID. It simplifies matters when you need to add or remove extensions and lines.

If the TalkSwitch units are located in a room away from the extensions and you need to identify the units, there is a utility in the configuration software that allows you to identify each unit by flashing the lights on the front panel. Open the TalkSwitch Configuration software. To check details of the TalkSwitch units on the LAN, click the ‘View System Information’ link on the initial window below the TalkSwitch image. Select the Unit ID to verify. Click the Identify button and observe the flashing LEDs. The lights stop flashing when you click the ‘Close‘ button or when 5 minutes have elapsed.

1.5.6 Optimizing the system for networked use

TalkSwitch has been designed to operate optimally when in a networked state. Here are a few items that have been designed for better network use:

Configuration Settings

All units are cloned with identical settings. In the event that a unit has ‘disappeared’ off the network (adapter unplugged, LAN connection disconnected, LAN failure etc.), the system can still handle the calls, since it retains the configuration settings of the ‘missing’ unit. In the event an extension or voice mailbox cannot be reached, the caller hears a system prompt to the effect: “The extension you are trying to reach is currently unavailable, please try again later.”

Outgoing Line Hunt Groups

By default, when two or more units are on a LAN, the system tries placing calls out on the same TalkSwitch unit the call originates from. This avoids using a line across the LAN on another unit, which helps to minimize the LAN traffic and optimizes the opportunity for all inbound calls to connect across the LAN if required.

Auto Attendants

There are a total of 9 Auto Attendants that are shared by all units on the LAN. When an Auto Attendant is recorded on any unit, it is then automatically copied to all other units on the LAN. This design minimizes LAN traffic and also provides functionality back-up in case a unit or units have ‘disappeared’ off the network (adapter unplugged, LAN connection

T A L K S W I T C H I N S T A L L A T I O N

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Talkswitch CT.TS005.001101.UK manual Keep track of the lines and extensions, Optimizing the system for networked use