Problem: The Auto Attendant answers calls before any of the extensions ring.
This is a problem for those TalkSwitch users who wish to have their Local Extensions ring before the Auto Attendant picks up incoming calls.
•Check the ‘Extensions to ring’ column in the Telephone Lines tab in the ‘Call Handling’ folder. The number of rings may be set too low.
Problem: The Auto Attendant is transferring calls to the wrong extension.
•Verify the extension ports your devices (phones, faxes) are attached to.
Problem: The Auto Attendant answers calls, but does not transfer them to the extensions.
•Make sure your extensions are plugged into the extension ports on the back panel of TalkSwitch (instead of your telephone wall ports).
•Check your settings in the Auto Attendant page. Are the options pointing to the correct extensions?
Music on Hold:
Problem: Callers hear the ‘One moment please’ message and then total silence when the Auto Attendant transfers their call to an extension.
•You have enabled the Music on Hold feature, but have not attached an audio device to the MUSIC port on TalkSwitch.
•There is a problem with the music source. Check all connections and power.
Problem: Callers hear only silence when put on hold at an extension.
•You have enabled the Music on Hold feature, but have not attached an audio device to the MUSIC port on TalkSwitch.
•Make sure you use the ‘Recall’ or ‘Link’ button to put callers on hold. If you use the ‘Hold’ button on a regular phone, callers will be placed on hold at the phone itself, and not through TalkSwitch.
Problem: Sometimes callers do not hear Music on Hold.
•Make sure you have a music source connected to the MUSIC port at the back of each TalkSwitch unit connected to the LAN.
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