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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
Problem: I am unable to configure TalkSwitch using a touch-tone phone and the Keypad Commands.
Solution: Try the following solutions, in order, until the problem is resolved.
• TalkSwitch cannot be configured using a phone that is sharing a line with it.
• If you are trying to configure TalkSwitch using an Out-of-Office phone, you must first enter Command Mode. Dial # at the auto attendant If you have enabled password protection, you must also first enter the correct password.
• If you are trying to configure TalkSwitch using a Local Extension, make sure the extension has not been given ‘Direct Access’ to your telephone lines. If so, you will have to dial ‘Recall’ to receive internal dialtone.
• If the TalkSwitch configuration software is open, you cannot configure TalkSwitch using touch-tone keypad commands. If the software is closed and you continue to get the prompt “I’m sorry, TalkSwitch is currently being configured.” Try rebooting TalkSwitch by turning the power off and then back on.
Problems that may occur while using TalkSwitch’s features The Auto Attendant:
Problem: The Auto Attendant does not play when calls come in.
• Make sure you have recorded the Auto Attendant message.
• Check your Call Handling settings for the ‘Auto Attendant answers’ number of rings. It may be that the number of rings is set too high.
• Check the mode TalkSwitch is currently running. It is possible that you are in Mode 2 and have not configured TalkSwitch properly for this mode. Check what you have programmed for Mode 2 in the Telephone Lines section of the TalkSwitch software under ‘Call Handling’.
• The line is not connected properly to TalkSwitch. Check to see that the line light associated to the line is flickering. If not, try replacing the phone cord.
Problem: The Auto Attendant message is broken up or very faint.
• Adjust the Line Controls volume setting located in the Audio Controls tab in the Options folder of the configuration software.
• The quality of the microphone in the telephone handset that you are using to record your Auto Attendant also affects the quality of your recording. Try recording the Auto Attendant using another extension/ telephone.
