Talkswitch CT.TS005.001101.UK guide

Auto		Record	Play	Erase
Attendant		message	message	message

1		41	51	041
2		42	52	042
3		43	53	043
4		44	54	044
5		45	55	045
6		46	56	046
7		47	57	047
8		48	58	048
9		49	59	049
Example:
1. From the local extension go off hook and press				# to enter command
	mode, then dial 4 1 # .
2.	After the tone, record your Auto Attendant message. Press # when you
	are done.
3.	Press 5 1	# to listen to your recording.

Note: If the Administrator password is enabled, you need to enter the
password after you press #			the first time to enter command mode.

Recording Auto Attendants from an out-of-office phone

1.Dial into TalkSwitch and wait for the Auto Attendant message.

2.Once the Auto Attendant is playing, use the same keypad commands as listed above. If Password Protection is enabled, you are prompted for your password.

At the Auto Attendant, perform the following actions

The caller can select the single-digit options ‘0’, ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’.

If the caller selects ‘0’ then:

The ‘0’ option is used to direct callers to a receptionist. You may want to configure this option to ring a Local Extension. For an after hours Auto

5 6	T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D

Image 64

Talkswitch CT.TS005.001101.UK manual Recording Auto Attendants from an out-of-office phone

Contents

User Guide Copyright Information Power Adaptor & Power Cords Power & Lightning SurgesTemperature & Environment Maintenance Power FailureEmergency Service Access TalkSwitch Usage TA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Installation Open the system package, which will contain Front Panel Lights Light State Description TalkSwitch 24 Models TalkSwitch 48 Models Back Panel TalkSwitch 28 Models Ports Purpose Connecting telephone lines Plugging Into the Back Panel Connecting devices to the Music and PA ports Connecting extension telephones and other devicesAttach an Internal or External Modem Connecting TalkSwitch to a LAN and/or PC Connecting TalkSwitch to a LAN for local configurationConnecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a PC using a Serial cable Connecting to TalkSwitch over IP Using 2 or More Talkswitch Units on a LANConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time How unit IDs affect system extension numbers Changing the Unit IDUnit ID Configuration Settings Keep track of the lines and extensionsOptimizing the system for networked use Outgoing Line Hunt Groups Voicemail TA L K S W I T C H CO N F I G U R a T I O N Running the Talkswitch Software Connection Type Configuration screen System ConfigurationButton Restore Firmware View Menu File MenuTools Menu Start Menu Programs TalkSwitch Documentation Configuration NavigationHelp Menu System Information Disa Administration Location Settings IP ConfigurationConfigure TalkSwitch IP settings System IP Settings section Public WAN IP Address System IP Settings section VoIP Configuration Public WAN IP Address see previous section TalkSwitch Profile tab User Name and Password Section View Registrar Entries button VoIP NumbersView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Telephone company services section Phone numbers section L K S W I T C H U S E R G U I D E U K & I R E L a N D TalkSwitch Profile section VoIP Numbers Service Provider Profile section Line Hunt Groups Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Planning Automatic Route Selection and Toll Restriction Entering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Set Local Extension Hunt Group Access Click the Hunt Group Access button System Information Administration Additional Notes Fax Information Local Extensions Caller ID Information section Direct Line Access buttonPhone Type Hunt Group Access button Remote Extensions Forwarding Information Extension Ring Groups Different uses for Extension Ring Groups Identify types of calls by different ring patterns Set Ring Group section Transfer Settings On-Hold SettingsOn-hold/Ringback Voicemail Local Extension Voicemail Mailbox Option section Voicemail Notification Settings sectionLoad Greeting button Configuration Notification Options button Load Greeting button Voicemail Notification Settings tab Remote Extension Voicemail General Voicemail Global Message Waiting Indicator Global SettingsMailbox Settings Reset Mailboxes button Call HandlingModes View Mailbox Data button Auto Attendant Record Auto Attendant messages Recording Auto Attendants from an out-of-office phone At the Auto Attendant, perform the following actions L K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Utilities for an auto attendant Record Instructions button Load Auto Attendant button Erase Instructions button On an incoming call during mode 1 orAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Options Audio Controls Extension Controls Line ControlsVoIP Codec Selection Transfer Options Miscellaneous Transferring from a Home phoneTransfer and clear Remote Transfer Call Back ring return Caller in queue reminderIf being used with another PBX Intercom Calls Internal clock settingFax Over IP Troubleshooting Internal Caller ID optionsAudio Output Options Auto Attendant Transfer Prompts Double Recall time Way Calling wait timeRing Patterns Non-detection of disconnect-clear Troubleshooting Advanced Auto Attendant AdjustmentsAuto Route Selection Dtmf Detection Ringback Control Line CPC/Disconnect ClearFax Detection VoIP Ports Receiving calls using the Auto Attendant Receiving calls without the Auto Attendant Office Making and Receiving Calls Making calls from a Local ExtensionReceiving calls at a Local Extension Place ‘out-of-office’ calls from a Local Extension Placing calls on Hold at a Local Extension Transferring callsCall Pick Up Place calls on hold Parking a caller Call Park Parking and retrieving callersFrom a Local Extension to any outside telephone number Parking a caller using Auto Park Using Call Park with the Paging optionRetrieving a parked call Call Queue/UCD/Call Waiting Queuing and retrieving callers Queuing callers to an Extension Ring Group Conference calling with TalkSwitch Using the TalkSwitch Call Waiting featureCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Using Phones connected in parallel to TalkSwitch Transferring calls on parallel-connected phones Modems and telephone line access OUT of the Office Receiving Calls Through Call Forwarding Three ways to forward callsTransferring calls from a Remote Extension Transferring calls Screening options for forwarded calls Forwarding calls with screening Using the Talkswitch Voicemail System Calls over VoIP with SIP phones and GatewaysMaking calls Receiving calls Retrieving messages/Accessing a voice mailbox Activating voicemail boxes Listen to messages press Pager and Cell Phone notification Change greeting options pressChange personal options press Record name for Dial by Name Directory press Mode Switching Options Manual Mode SwitchingMusic on Hold Music on Hold and Call Forwarding to Remote Extensions Automatic Mode Switching using the Time Scheduler Using Call BridgeHow to use Disa Call Bridge Using Call Back Activate Call Back Accepting the Call Back Upgrading the Talkswitch Software and Firmware Step #1 Check current version Step #2 Download new software and firmware Step #3 Updating the firmware I N G T a L K S W I T C H Page L L D E T a I L RE CO RD LO G G I N G C D R Enabling Call Detail Record CDR Logging System Information IP Configuration page in the software Web Interface Store to File on TalkSwitchRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Analyzing the Data Click on Transfer Capture Text Example Example Page Optimizing Your IP Network for Voip Introduction to VoipBroadband Connection Router/NAT/Firewall Local Area Network How does VoIP work?Does a VoIP call sound like a regular phone call? High-speed connections on both ends of the call If the power goes out, does the VoIP network stay up? Choose the right Codec for your locationWhat happens to VoIP if the IP network fails? Can a firewall prevent VoIP calls from passing through? What is SIP? What is NAT and how does it affect VoIP? What is a SIP Proxy and Registrar? What is Dynamic DNS? What is a port number? What is the drawback of using Dynamic DNS?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Caller Display Distinctive Ringing Multi-Line Service / Hunting Facilities Three Way Calling/Conference Application Notes Telephone Company Services Centrex TransferPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Disposal Product Suffix Intended Markets TA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Pstn Analogue Telephone Line Interface Extension Interface System Calling Features TalkSwitch settings and configurationsMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 1998 by the Massachusetts Institute of Technology Copyright 2000-2003 Intel Corporation. All rights reserved L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D