Attendant, use this option to forward calls to a Remote Extension for emergency purposes or direct callers to a voice mailbox.

If the caller selects ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’ then:

TalkSwitch can perform one of several actions in the table below at the selected Auto Attendant.

perform no action

If you don’t want to use a particular option,

 

set it to perform no action.

go to voice mailbox

You can configure any single digit option to

 

send a caller immediately to voicemail. Select

 

the appropriate mailbox.

go to local extension

You can provide a single-digit option to ring a

 

particular extension, as opposed to 3 digits.

go to remote ext.

You can provide a single-digit option to ring a

 

particular remote extension, as opposed to 3

 

digits (3 for Ring Group 300).

go to ring group

you can provide a single-digit option to ring

 

an Extension Ring Group.

go to auto attendant

TalkSwitch can direct callers to multiple levels

 

of auto attendants. For example, you might

 

want to use your main auto attendant to

 

provide language options like “press 1 for

 

English, 2 for Spanish.” Then you configure

 

option 1 to go to auto attendant 2 (English

 

version) and option 2 to go to auto attendant

 

3 (Spanish version).

queue at ring group

This directs calls to a group of Extensions and

 

keeps callers on hold until a member of the

 

ring group is free to take the call, similar to

 

Uniform Call Distribution.

play announcement

You can set any unused voicemail to ‘play

 

announcement only’. Announcements are

 

useful for providing directions, business hours

 

and/or other information. Inform callers that

 

they can press * to return to the Auto

 

Attendant.

go to directory

If you want to enable callers to locate

 

employee extension numbers by last name,

 

select this option.

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Talkswitch CT.TS005.001101.UK manual L K S W I T C H C O N F I G U R a T I O N