Chapter 5: Troubleshooting

No Display Trouble Isolation

Table 5-1

Power-On Sequence with External Monitor Connected

Time

Audible Indicators

Visible Indicators

Description

Troubleshooting

 

 

 

 

 

1

Power-on

 

Power-on the instrument and listen

 

 

 

 

for the fans and the hard disk drive.

 

 

 

 

The hard disk is located behind the

 

 

 

 

floppy drive against the chassis side

 

 

 

 

wall.

 

 

 

 

 

 

2

Fans begin running

Power switch LED illuminates

The main instrument fan and the

You will need to use a DMM to

 

 

 

CPU fan start running at power on.

verify that the supply voltages

 

 

 

The LED located behind the front

are within specifications. If the

 

 

 

panel power switch is connected to

power supplies do not come up,

 

 

 

the +5 V supply, making it a good

go to the “Power Supply Trouble

 

 

 

power supply indicator.

Isolation” flowchart

 

 

 

 

 

3

HDD (hard disk drive)

Front panel LEDs come up in

The front panel LEDs display their

If the LEDs do not come on,

 

begins turning

power-on pattern

power-up pattern. The following

check the cabling to the front

 

 

 

trigger LEDs should all come on at

panel board and check for +5 V

 

 

 

the same time: Edge, Glitch,

on pin 2 of the 10-pin conductor

 

 

 

Advanced, Positive and Negative

keyboard cable W16. Also check

 

 

 

slope, DC, AC, LF Reject, and HF

for +5 V on the scope interface

 

 

 

Reject. This pattern indicates that

card A6. If the +5 V is at the scope

 

 

 

the front panel keyboard has

interface card but the front panel

 

 

 

completed its power-on test.

LEDs do not come on, the

 

 

 

 

problem is the cable or the front

 

 

 

 

panel keyboard A7.

 

 

 

 

 

 

 

 

The hard disk drive (HDD) starts

If the HDD is not responding,

 

 

 

spinning at power on. Listen at the

check the cabling. If the disk is

 

 

 

top right rear of the instrument for a

turning, but you do not hear the

 

 

 

higher-pitched whine; this is the

brief burst of clicks after the disk

 

 

 

HDD coming up to speed. Shortly

comes up to speed, the circuitry

 

 

 

after the disk comes up to speed,

onboard the disk drive may be at

 

 

 

you should hear a brief burst of

fault. If the motherboard

 

 

 

clicks*; this sound is part of the

(including CPU and RAM) are

 

 

 

disk's power-up self-check routine.

functioning but the HDD is not

 

 

 

 

responding, the external VGA

 

 

 

 

monitor will usually show the

 

 

 

 

message "16000 KB OK, WAIT..."

 

 

 

 

followed by the message "Pri

 

 

 

 

Master HDD Error, RUN SETUP,

 

 

 

 

Press F1 to Resume. See “To

 

 

 

 

configure the motherboard

 

 

 

 

jumpers and set up the BIOS” on

 

 

 

 

page 5-29.for information on

 

 

 

 

how to access and run the setup

 

 

 

 

program. If, after running setup,

 

 

 

 

there is still a problem, check the

 

 

 

 

cabling for the hard disk drive,

 

 

 

 

both between the motherboard

 

 

 

 

and SVGA display board, and

 

 

 

 

between the SVGA display board

 

 

 

 

and the HDD. If the cabling is OK,

 

 

 

 

see the section on verifying

 

 

 

 

motherboard operation;

 

 

 

 

otherwise, replace the HDD.

 

 

 

 

 

* Later model hard disk drives are much quieter than earlier models.

The clicking can only be heard with the instrument sleeve removed and in close proximity to the hard disk drive.

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Agilent Technologies 45A, 46A, 54835A Power-on, Wall Fans begin running, Main instrument fan You will need to use a DMM to