Talkswitch CT.TS005.001101.UK manual

ANSWERS WITH INTELLIGENCE®

TALKSWITCH DOCUMENTATION

USERGUIDE

RELEASE3.24

CT.TS005.001101.UK

For use in

United Kingdom and Ireland

Contents

Main Copyright Information PREFACE Important Safety Information Advisory Information TABLE OF CONTENTS Page Page Page TALK SWI TCH I NST ALL ATI ON 1.1 INSTALLATION 1.2 FRONT PANEL LIGHTS 1.3 BACK PANEL 1.3.3 TalkSwitch 28 Models 1.4 PLUGGING INTO THE BACK PANEL 1.4.1 Connecting telephone lines 1.4.2 Connecting extension telephones and other devices 1.4.3 Connecting devices to the Music and PA ports 1.4.4 Connecting TalkSwitch to a LAN and/or PC 1.4.4.1 Connecting TalkSwitch to a LAN for local configuration 1.4.4.2 Connecting TalkSwitch to a PC using a USB cable 1.4.4.3 Connecting TalkSwitch to a PC using a Serial cable 1.4.4.4 Connecting to TalkSwitch over IP 1.5 USING 2 OR MORE TALKSWITCH UNITS ON A LAN 1.5.1 Connecting 2 or more TalkSwitch units to a LAN 1.5.2 Setting the Unit ID for the first time 1.5.3 Changing the Unit ID 1.5.4 How unit IDs affect system extension numbers 1.5.5 Keep track of the lines and extensions 1.5.6 Optimizing the system for networked use Page TALKSWITCH CONFIGURATION 2.1 INSTALL THE TALKSWITCH CONFIGURATION SOFTWARE 2.2 RUNNING THE TALKSWITCH SOFTWARE Page 2.3.1.1 File Menu 2.3.1.2 View Menu 2.3.1.3 Tools Menu 2.3.1.4 Help Menu 2.3.2 Configuration Navigation 2.3.2.1 Configuration considerations connecting multiple units to a LAN 2.3.3 System Information 2.3.3.1 Administration 2.3.3.2 IP Configuration Page Page 2.3.3.3 VoIP Configuration Page Page Page Page 2.3.3.4 PSTN analogue telephone Lines Page Page 2.3.3.5 VoIP Numbers 2.3.3.6 Line Hunt Groups 2.3.3.7 Automatic Route Selection and Toll Restriction Page Page Page Page 2.3.3.8 Fax Information 2.3.3.9 Local Extensions Page Page Page 2.3.3.11 Extension Ring Groups Page 2.3.3.12 On-hold/Ringback 2.3.4 Voicemail 2.3.4.1 Local Extension Voicemail Page Page 2.3.4.2 Remote Extension Voicemail 2.3.4.3 General Voicemail 2.3.4.4 Global Settings Page 2.3.5.2 Auto Attendant Page Page Page Page Page 2.3.5.3 PSTN analogue telephone Lines Page 2.3.5.4 VoIP Numbers 2.3.5.5 Local Extensions Call Cascade Page Page 2.3.5.6 Remote Extensions Call Cascade Page 2.3.5.7 Extension Ring Groups Call Cascade Page Page 2.3.6.1 Auto Call Back Page 2.3.6.2 Prompted Call Back * # * Page 2.3.6.3 DISA 2.3.7 Options 2.3.7.1 Audio Controls Page 2.3.7.2 Transfer Options 2.3.7.3 Miscellaneous Page Page 2.3.7.4 Troubleshooting Page 2.3.7.5 Troubleshooting Advanced Page Page 3.1 IN THE OFFICE RECEIVING CALLS WITH OR WITHOUT THE AUTO ATTENDANT 3.1.1 Receiving calls using the Auto Attendant 3.1.2 Receiving calls without the Auto Attendant CHAPTER 3 USING TALKSWITCH 3.2 IN THE OFFICE MAKING AND RECEIVING CALLS 3.2.1 Making calls from a Local Extension 3.2.2 Receiving calls at a Local Extension 3.2.3 Placing calls on Hold at a Local Extension 3.2.4 Transferring calls 3.2.5 Call Park Parking and retrieving callers 3.2.5.1 Parking a caller 3.2.5.2 Parking a caller using Auto Park 3.2.5.3 Retrieving a parked call 3.2.5.4 Using Call Park with the Paging option 3.2.6.2 Queuing callers to an Extension Ring Group 3.2.7 Using the TalkSwitch Call Waiting feature 3.2.8 Conference calling with TalkSwitch 3.2.9 Making and receiving calls using VoIP 3.2.10 Using Phones connected in parallel to TalkSwitch *#* * 3.2.11 Modems and telephone line access 3.3 OUT OF THE OFFICE RECEIVING CALLS THROUGH CALL FORWARDING 3.3.1 The three ways to forward calls 3.3.2 Transferring calls from a Remote Extension 3.3.3 Screening options for forwarded calls * * * * 3.3.4 Calls over VoIP with SIP phones and Gateways 3.4 USING THE TALKSWITCH VOICEMAIL SYSTEM 3.4.1 Activating voicemail boxes * * #* * 3.4.2 Retrieving messages/Accessing a voice mailbox Page 3.4.3 Pager and Cell Phone notification 3.5 MUSIC ON HOLD 3.6 MODE SWITCHING OPTIONS 3.7 OUT OF THE OFFICE MAKING CALLS WITH CALL BACK AND DISA (CALL BRIDGE) 3.7.1 Using (Call Bridge) 3.7.2 Using Call Back Page 3.8 UPGRADING THE TALKSWITCH SOFTWARE AND FIRMWARE Page Page Page Page 4.2 RETRIEVING DATA 4.2.1 Web Interface Store to File on TalkSwitch Page 4.2.2 Serial Interface Real Time to Serial Interface 4.3 ANALYZING THE DATA Page Page Page 5.1 INTRODUCTION TO VOIP 5.2 OPTIMIZING YOUR IP NETWORK FOR VOIP 5.2.1 The Broadband Connection CHAPTER 5 VOIP INFORMATION 5.2.2 The Router/NAT/Firewall 5.2.3 The Local Area Network 5.3 FAQ Page Page Page Page Page APPENDIX A HELP AND TROUBLESHOOTING Troubleshooting Page Page Page Page Page Page Page APPENDIX B USING TALKSWITCH WITH TELEPHONE COMPANY CALLING SERVICES Page Page Page APPENDIX C QUICK COMMANDS AND TOUCH-TONE FUNCTIONS Page Page Page Page Page REGULATORY INFORMATION Product Regulatory Information United Kingdom and Ireland Disposal TalkSwitch Limited Warranty APPENDIX E TALK SWITC H ONE-YEAR WARRANTY Warranty Service PSTN Analogue Telephone Line Interface: Extension Interface APPENDIX F SPECIFICATIONS System Specifications subject to change APPENDIX G TALK SWITC H AND POWER INTERRUPTIONS Page APPENDIX H COPYRIGHT AND LICENSING NOTICES Page Page Page GLOSSARY