Cti | Talkswitch CT.TS005.001101.UK guide

center, accepting incoming calls and routing them to the appropriate device or person. Today’s CTI systems, like TalkSwitch, are quite sophisticated and can handle all sorts of incoming and outgoing communications, including phone calls, faxes, and Internet messages.

Conference Call Connecting three or more parties together for one conversation.

Configuration

The way a system is setup. For TalkSwitch the configuration is the collection of values or options you have chosen for each of TalkSwitch’s features. Together, the settings for each of these features (The configuration) determine what TalkSwitch will do. TalkSwitch can be configured using the Configuration software or Telephone Keypad Commands.

Connector

The part of a cable that plugs into a port or interface to connect one device to another. Most connectors are either male or female.

CTI

Computer Telephony

Integration.

Dial Tone

Tone used to indicate that equipment is ready to receive dialed digits. Tone is usually constant; and may be

interrupted when features are activated on the line, such as message waiting or call forwarding.

Digit

Any whole number from 0 to 9. The numbers on your telephone keypad can also be referred to as digits.

Digital

Digital devices (phones, answering machines, etc.) convert analogue sine waves into digital signals (a combination of zeroes and ones) for storage and/or transmission over digital lines. The digital signal is then converted back to analogue sine waves, that can be heard by human ears.

Digitize

To translate into a digital form. For example, optical scanners digitize images by translating them into bit maps. It is also possible to digitize sound, video, and any type of movement. In all these cases, digitization is performed by sampling at discrete intervals. To digitize sound, for example, a device measures a sound wave’s amplitude many times per second. These numeric values can then be recorded digitally.

Distinctive Ring

A service provided by some telephone companies, where more than one telephone number that callers can dial to

G L O S S A R Y

1 6 1

Image 169

Talkswitch CT.TS005.001101.UK manual Cti

Contents

User Guide Copyright Information Power Adaptor & Power Cords Power & Lightning SurgesTemperature & Environment Power Failure MaintenanceEmergency Service Access TalkSwitch Usage TA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Open the system package, which will contain Installation Light State Description Front Panel Lights Back Panel TalkSwitch 24 Models TalkSwitch 48 Models Ports Purpose TalkSwitch 28 Models Plugging Into the Back Panel Connecting telephone lines Connecting devices to the Music and PA ports Connecting extension telephones and other devicesAttach an Internal or External Modem Connecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a PC using a Serial cable Connecting to TalkSwitch over IP Using 2 or More Talkswitch Units on a LANConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time How unit IDs affect system extension numbers Changing the Unit IDUnit ID Keep track of the lines and extensions Configuration SettingsOptimizing the system for networked use Outgoing Line Hunt Groups Voicemail TA L K S W I T C H CO N F I G U R a T I O N Connection Type Running the Talkswitch Software Configuration screen System ConfigurationButton Restore Firmware View Menu File MenuTools Menu Start Menu Programs TalkSwitch Documentation Configuration NavigationHelp Menu Disa System Information Administration Location Settings IP ConfigurationConfigure TalkSwitch IP settings Public WAN IP Address System IP Settings section System IP Settings section Public WAN IP Address see previous section VoIP Configuration TalkSwitch Profile tab User Name and Password Section View Registrar Entries button VoIP NumbersView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Phone numbers section Telephone company services section L K S W I T C H U S E R G U I D E U K & I R E L a N D VoIP Numbers TalkSwitch Profile section Line Hunt Groups Service Provider Profile section Automatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Entering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Click the Hunt Group Access button Set Local Extension Hunt Group Access Additional Notes System Information Administration Fax Information Local Extensions Caller ID Information section Direct Line Access buttonPhone Type Remote Extensions Hunt Group Access button Forwarding Information Different uses for Extension Ring Groups Extension Ring Groups Set Ring Group section Identify types of calls by different ring patterns Transfer Settings On-Hold SettingsOn-hold/Ringback Local Extension Voicemail Voicemail Mailbox Option section Voicemail Notification Settings sectionLoad Greeting button Configuration Notification Options button Remote Extension Voicemail Load Greeting button Voicemail Notification Settings tab General Voicemail Global Message Waiting Indicator Global SettingsMailbox Settings Call Handling Reset Mailboxes buttonModes View Mailbox Data button Auto Attendant Record Auto Attendant messages At the Auto Attendant, perform the following actions Recording Auto Attendants from an out-of-office phone L K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Load Auto Attendant button Utilities for an auto attendant Record Instructions button Erase Instructions button On an incoming call during mode 1 orAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Audio Controls Options Extension Controls Line ControlsVoIP Codec Selection Transfer Options Transferring from a Home phone MiscellaneousTransfer and clear Remote Transfer Call Back ring return Caller in queue reminderIf being used with another PBX Intercom Calls Internal clock settingFax Over IP Internal Caller ID options TroubleshootingAudio Output Options Auto Attendant Transfer Prompts Way Calling wait time Double Recall timeRing Patterns Non-detection of disconnect-clear Auto Attendant Adjustments Troubleshooting AdvancedAuto Route Selection Dtmf Detection Ringback Control Line CPC/Disconnect ClearFax Detection VoIP Ports Receiving calls without the Auto Attendant Receiving calls using the Auto Attendant Making calls from a Local Extension Office Making and Receiving CallsReceiving calls at a Local Extension Place ‘out-of-office’ calls from a Local Extension Transferring calls Placing calls on Hold at a Local ExtensionCall Pick Up Place calls on hold Parking a caller Call Park Parking and retrieving callersFrom a Local Extension to any outside telephone number Using Call Park with the Paging option Parking a caller using Auto ParkRetrieving a parked call Call Queue/UCD/Call Waiting Queuing and retrieving callers Queuing callers to an Extension Ring Group Conference calling with TalkSwitch Using the TalkSwitch Call Waiting featureCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Transferring calls on parallel-connected phones Using Phones connected in parallel to TalkSwitch Modems and telephone line access Three ways to forward calls OUT of the Office Receiving Calls Through Call ForwardingTransferring calls from a Remote Extension Transferring calls Forwarding calls with screening Screening options for forwarded calls Calls over VoIP with SIP phones and Gateways Using the Talkswitch Voicemail SystemMaking calls Receiving calls Activating voicemail boxes Retrieving messages/Accessing a voice mailbox Listen to messages press Change greeting options press Pager and Cell Phone notificationChange personal options press Record name for Dial by Name Directory press Manual Mode Switching Mode Switching OptionsMusic on Hold Music on Hold and Call Forwarding to Remote Extensions Automatic Mode Switching using the Time Scheduler Using Call BridgeHow to use Disa Call Bridge Using Call Back Accepting the Call Back Activate Call Back Step #1 Check current version Upgrading the Talkswitch Software and Firmware Step #3 Updating the firmware Step #2 Download new software and firmware I N G T a L K S W I T C H Page Enabling Call Detail Record CDR Logging L L D E T a I L RE CO RD LO G G I N G C D R System Information IP Configuration page in the software Web Interface Store to File on TalkSwitchRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Click on Transfer Capture Text Analyzing the Data Example Example Page Optimizing Your IP Network for Voip Introduction to VoipBroadband Connection Router/NAT/Firewall How does VoIP work? Local Area NetworkDoes a VoIP call sound like a regular phone call? High-speed connections on both ends of the call Choose the right Codec for your location If the power goes out, does the VoIP network stay up?What happens to VoIP if the IP network fails? Can a firewall prevent VoIP calls from passing through? What is SIP? What is NAT and how does it affect VoIP? What is Dynamic DNS? What is a SIP Proxy and Registrar? What is a port number? What is the drawback of using Dynamic DNS?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Distinctive Ringing Caller Display Three Way Calling/Conference Multi-Line Service / Hunting Facilities Centrex Transfer Application Notes Telephone Company ServicesPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Product Suffix Intended Markets Disposal TA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Extension Interface Pstn Analogue Telephone Line Interface System Calling Features TalkSwitch settings and configurationsMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 2000-2003 Intel Corporation. All rights reserved Copyright 1998 by the Massachusetts Institute of Technology L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D