Troubleshooting Your System | Dell 840 manual

4Ensure that the processor and heat sink are properly installed. See "Installing a Processor" on page 81.

5Close the system. See "Closing the System" on page 47.

6Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 121.

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Troubleshooting Your System

Image 110

Dell 840 manual Troubleshooting Your System

Contents

Dell PowerEdge 840 Systems W . d e l l . c o m s u p p o r t . d e l l . c o m June DJ894 Contents Page Front I/O Panel Service-Only Parts Procedure Replacing the SAS Controller Card BatteryGeneral Memory Module Installation Guidelines Troubleshooting an External Scsi Tape Drive 103 Troubleshooting IRQ Assignment ConflictsTroubleshooting System Cooling Problems 100 112 Returning Items for Warranty Repair or Credit 123111 113 Glossary Index Other Information You May Need About Your System Accessing System Features During Startup Page Power-on indicator On System power is on Turned off immediately after the power button is pressedPower button is enabled in the System Setup program. When Connected to the power sourcePage Page Diagnostics Indicator Codes Other failure Ensure that the diskette drive, optical drive Appropriate drives installed in yourSystem board failure See Getting Help on System Hard-Drive Indicator Codes Hard-Drive Indicators Drive status indicator System Messages Nvramclr jumper is installed Remove the Nvramclr jumper Remote Configuration is Wait until the process is completeBios remote update failed Retry update Faulty diskette, diskette drive Configuration is incorrect Configuration guidelines, a list Controller. See Using the SystemSetup Program on Memory configurations Loose or improperly connected Faulty keyboard controllerSystem is incorrectly configured Persists, see Getting Help on Faulty system board See Getting Help on Faulty or missing diskette driveProblem persists, replace the drive Not a bootable diskette Use a bootable diskette Jumper location. Check for a Bios Error encountered in initializingPCI device faulty system board Faulty hard-disk drive Replace the hard-disk drive. See Faulty memory module See Troubleshooting System System Setup program. SeeAppropriate drive installed in your Invalid memory configuration See General Memory Module On the boot hard drive Faulty system battery See Using the System SetupSystem Battery on Troubleshooting a Hard Drive on System Beep Codes Slave interrupt-mask register failure Baseboard Management Controller Messages Diagnostics MessagesAlert Messages Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Using the System Setup Program System Setup Options Main Screen Main System Setup Program Screen Installation and disable Off after installation SettingsOff default System memory test option, and redundant memory status CPU Information Screens Integrated Devices Screen Console Redirection Screen System Security Screen Setup Password System Security Screen Options Description System PasswordYou to assign and verify a new system password Access to your system using the system password feature Exit Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program Using the Setup Password Using the System Setup Program Installing System Components Recommended ToolsPage Page Front-Panel Removing the Cover Removing the Front-Panel Drive Inserts Installing Commission Connecting Drives Closing the System Diskette Drive DC Power CablesInstalling a Diskette Drive Removing a Diskette DrivePage Installing an Optical or Tape Drive Page Page Test the drive Hard Drive Installation GuidelinesHard Drives Configuring the Boot Drive Removing a Hard Drive from the Drive Bay Installing a Hard Drive in the Drive Bay Installing System Components SATA0 connector Installing System Components Sata interface cable SAS controller card Removing a Hard Drive from a Lever-Release Drive Carrier Page Hot-Plug Sata Hard Drives Using the SAS Backplane 12. Installing the SAS Release tab Data cable Interface connector on SAS controller card Installing System Components Removing the Cooling Shroud Cooling ShroudRemoving a Hot-Plug SAS or Sata Hard Drive Installing the Cooling Shroud Cooling Fans Removing the Front System Installing the Front System Fan Removing the Back System FanPage Power Supply Removing the Power SupplyPage Expansion Cards Page Expansion-card connector Removing an Expansion Card Installing System Components Replacing the SAS Controller Card Battery Disconnect the battery cable from the SAS controller card Sample Memory Configurations Total Memory General Memory Module Installation GuidelinesInstalling Memory Modules MemoryPage Microprocessor Removing Memory Modules Removing the Processor Page Page Installing System Components Replacing the System Battery Installing a RAC CardSystem Battery Page Front I/O Panel Service-Only Parts Procedure Installing System Components Chassis Mounting screws Removing the System Board System Board Service-Only Parts ProcedureInstalling the Control Panel Assembly Installing System Components Page Installing System Components Start-Up Routine Safety First-For You and Your SystemSoftware Monitors power indicator Start-Up Routine Indications Look/listen for Action Monitor is not working properly Video memory is faulty Troubleshooting IRQ Assignment ConflictsTroubleshooting the Video Subsystem Checking the Equipment Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Serial I/O Problems Troubleshooting a Serial I/O Device NIC cannot communicate with network Troubleshooting a NICTroubleshooting a USB Device Liquid spilled on the system Excessive humidity Troubleshooting External ConnectionsTroubleshooting a Wet System Troubleshooting a Damaged System System was dropped or damaged Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory 101 Troubleshooting a Diskette DriveError message indicates a diskette drive problem Troubleshooting an Optical Drive Troubleshooting an External Scsi Tape Drive 103 Troubleshooting a Hard Drive 105 Troubleshooting Sata Hard DrivesTroubleshooting a Sata Hard Drive Troubleshooting a Sata Hard Drive in a RAID Configuration Troubleshooting a SAS RAID Controller 107 Troubleshooting Expansion Cards Troubleshooting the Microprocessor 109 Troubleshooting Your System Running System Diagnostics Using Dell PowerEdge DiagnosticsSystem Diagnostics Features 111 From Removable Bootable Media When to Use the System DiagnosticsRunning the System Diagnostics From the Utility Partition Selecting Devices for Testing System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Diagnostics Options 114 115 Jumpers and ConnectorsSystem Board Jumpers Page 117 Page 119 Disabling a Forgotten Password 121 Online ServicesObtaining Assistance Getting Help Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service 123 Before You Call 125 Mail la-techsupport@dell.com Technical Support Toll-free Contacting Dell126 Mail la-techsupport@dell.com Technical Support Sales Technical Support Toll-free Technical Support Services127 Website support.ap.dell.com General Support Toll-free 128Mail la-techsupport@dell.com General Support Toll-free 129 130 3355 131General Support calling from Guayaquil 132 133 Mail la-techsupport@dell.com General Support 134 135 136 137 Mail krsupport@dell.com 138 139 Technical Support Claracom 140 Fax 21 424 01 141 142 Country Code Precision Technical Support PowerApp, PowerEdge 143 Mail delldirectsupport@dell.com Customer Care website International Access Code Country Code City Code144 Home and Small Business Fax 0870 907 145 146 BTU British thermal unit 147Amperes AC Alternating current Celsius 148 Cm Centimeters Cmos Complementary metal-oxide semiconductor 149 Fahrenheit 150 LVD Low voltage differential Meters MA Milliamperes 151 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette152 TOE TCP/IP offload engine 153 Volts VAC Volts alternating current VDC Volts direct current 154 Interface cables, 47 power cables Removing and replacing, 83 troubleshooting the RAID cardPartition, 112 using Dell PowerEdge 155 Fans installing, 67-68 removing Post 157 Upgrades processor