Polycom RMX 2000/4000 Administrator’s Guide

Active Alarms and Troubleshooting

Active Alarms

The following active alarms may be displayed in the RMX System Alerts pane when the RMX is configured for integration in the OCS environment:

Table H-2New Active Alarms

Alarm Code

Alarm Description

 

 

SIP TLS: Failed to load or verify

This alarm indicates that the certificate files

certificate files

required for SIP TLS could not be loaded to

 

the RMX. Possible causes are:

 

Incorrect certificate file name. Only files

 

with the following names can be loaded

 

to the system: rootCA.pem, pkey.pem,

 

cert.pem and certPassword.txt

 

Wrong certificate file type. Only files of

 

the following types can be loaded to the

 

system: rootCA.pem, pkey.pem and

 

cert.pem and certPassword.txt

 

The contents of the certificate file does

 

not match the system parameters

 

 

SIP TLS: Registration transport

This alarm indicates that the communication

error

with the SIP server cannot be established.

 

Possible causes are:

 

Incorrect IP address of the SIP server

 

The SIP server listening port is other than

 

the one defined in the system

 

The OCS services are stopped

 

Note:

 

Sometimes this alarm may be activated

 

without real cause. Resetting the MCU may

 

clear the alarm.

 

 

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Polycom 2000/4000 manual Active Alarms and Troubleshooting