Polycom 2000/4000 manual Click the Operator Assistance tab, 13-26

Chapter 13-IVR Services

By default, the Secure, Unsecure Conference and Show Number of Participants options are enabled in the Conference IVR Service. These options can be disabled and must be disabled removing their codes from the Conference IVR Service.

•To disable the Secure Conference options, in the DTMF Code column, clear the DTMF codes of both Secured Conference (*71) and Unsecured Conference (#71) from the table.

•To disable the Text Indication option in the DTMF Code column, clear the DTMF code (*88) of Show Number of Participants from the table.

26Click the Operator Assistance tab.

The Operator Assistance dialog box opens.

27Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference.

28In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance.

If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX.

29Click OK to complete the IVR Service definition.

The new Conference IVR Service is added to the IVR Services list.

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