Chapter 18-RMX Hardware Monitoring

Diagnostic Mode

Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect malfunctions in the hardware component’s performance. Diagnostics are performed only for the MFA, CPU and Switch (Cards: MPM, CPU, RTM IP and RTM ISDN). When Diagnostic Mode is initialized, the MCU is reset and upon restarting, the MCU will enter Diagnostic Mode. Entering this mode causes the MCU to terminate all active conferences and prohibits conferences from being established.

Diagnostic Mode is only enabled when connecting directly to the Shelf Management server. To do so, type in the URL address the Shelf Management IP address followed by the system flag: /?DIAG_MODE=true. For example, 172.22.189.51/?DIAG_MODE=true.

You must also be logged in as a SUPPORT user to run diagnostics.

When accessing the Shelf Management server, the content displayed will be available in English only.

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Polycom 2000/4000 manual Diagnostic Mode, 18-22