13-10, Ivr | Polycom 2000/4000 instruction

Chapter 13-IVR Services

2Define the following parameters:

Table 13-3Conference IVR Service Properties - Global Parameters

Field/Option	Description

Conference IVR	Enter the name of the Conference IVR Service. The
Service Name	maximum field length is 20 characters and may be
	typed in Unicode.

Language For	Select the language of the audio messages and
IVR	prompts from the list of languages defined in the
	Supported languages. The default language is
	English. For more information, see "Adding
	Languages” on page 13-4.

External Server	You can configure the IVR Service to use an external
Authentication	database application to verify a participant’s right to
	join the conference. For more information, see
	Appendix D: "Conference Access with External
	Database Authentication” on page D-6.
	Select one of the following options:
	• Never – The participant’s right to join the
	conference will not be verified with an external
	database application (default).
	• Always – Any participant request to join the
	conference is validated with the external database
	application using a password.
	• Upon Request – Only the participant request to
	join the conference as chairperson is validated
	with the external database application using a
	password. The validation process occurs only
	when the participant enters the chairperson
	identifier key.

Number of User	Enter the number of times the participant will be able
Input Retries	to respond to each menu prompt before being
	disconnected from the conference. Range is between
	1-4, and the default is 3.

Timeout for User	Enter the duration in seconds that the system will wait
Input (Sec)	for the participant’s input before prompting for another
	input. Range is between 1-10, and the default value is
	5 seconds.

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Polycom 2000/4000 manual 13-10, Ivr

Contents

Polycom RMX 2000/4000 Administrator’s Guide Version 5.0.1 January 2010 DOC2518C Patent Pending Regulatory Notices RMX 2000 complies with IDA standards G0916-07 Table of Contents Table of Contents Entry Queues, Ad Hoc Conferences and SIP Factories Iii Address Book Operator Assistance & Participant Move Conference and Participant Monitoring Vii Call Flows 15-1 Viii RMX Manager Application 16-1 RMX Administration and Utilities ISDN/PSTN 17-56 Xii Ad Hoc Conferencing and External Database Authentication Xiii Procedure 2 Configure the Modem Connecting to the Alternate Management NetworkXiv Setting Value LPR Meeting Rooms Entry Queue Conferencing Modes Standard Conferencing Supported resolutions Supplemental Conferencing Features Viewing Profiles To list Conference ProfilesRMX Management pane, expand the Rarely Used list Click the Conference Profiles button Profile Toolbar Button Descriptions Name Defining Profiles To define a new Profile Field/Option Description Click the Advanced tab New Profile Advanced dialog box opens Define the following parameters At the End When Last Participant Remains At the End After Last Quits All the participants Click the Video Quality tab New Profile Video Quality dialog box opens People Video Definition Content Video Definition Guide, H.239 on Click the Video Settings tab New Profile Video Settings dialog box opens Is set to Flexible Mode YES Number of Video Participants Auto Layout Default Settings Number Available Video Layouts Video Windows Conference Profiles Select one of the Skin options Field/Option Description To modify the Profile Properties Modifying an Existing ProfileParameter Description To delete a Conference Profile Deleting a Conference ProfileConference Profile is deleted Dynamic Continuous Presence CP Mode Video Session Modes High Definition Video Switching Mode Continuous Presence CP Conferencing CIF Video Resolutions in CP2CIF/WCIF Additional Video Resolutions in MPM+ Mode Additional Intermediate Video Resolutions352 x 288 pixels at 50 fps 512 x 288 pixels at 50 fps Setting the Maximum CP Resolution for Conferencing Video Display with CIF, SD and HD Video ConnectionsA 1X1 Video Layout HD1080 CP Conferencing with H.263 4CIF 263 4CIF Guidelines High Definition Video Switching Guidelines Enabling HD Video Switching Modifying the HD Video Switching Threshold Bit RateCreating a High Definition Video Switching Profile To Modify the HD Video Switching Threshold To Create an HD Enabled Profile Select the High Definition Video Switching check box Monitoring High Definition Video Switching Conferences Content Transmission Modes 239 Content Protocol Endpoint Capabilities Entry Queues Defining Content Sharing Parameters for a ConferenceCascade Links 5H.239 Content Options Sending Content to Legacy Endpoints Guidelines for Sending Content to Legacy Endpoints Interoperability with Polycom CMA and DMA Content Display on Legacy Endpoints Enabling the Send Content to Legacy Endpoints Option Legacyepcontentdefaultlayout To modify system flags Layout Flag Value Stopping a Content Session Click OK Flag is updated in the Mcmsparameters listTo end the current Content session Layout Flag Value Enabling Lecture Mode Lecture ModeEnabling the Automatic Switching To enable Lecture Mode for the Conference Restricting Content Broadcast to LecturerSelecting the Conference Lecturer Lecture Mode Monitoring When enabled, the following rules apply To control the Lecture Mode during an Ongoing Conference Polycom RMX 2000/4000 Administrator’s Guide Closed Captions MPM and MPM+ Card Configuration ModesClosed Captions Guidelines Enabling Closed Captions New Flag field enter EnableclosedcaptionTo change the flag value Media Encryption Media Encryption Guidelines Conference Access Setting PermittedConference Participant Encryption Connection Entry Queue Access YES Move Guidelines Encryption Flag SettingsTo modify the Encryption flag Enabling Encryption in the Profile To enable encryption at the conference levelEnabling Encryption at the Participant Level To enable encryption at the participant level Monitoring the Encryption Status LPR Lost Packet Recovery Lost Packet RecoveryPacket Loss Causes of Packet Loss Lost Packet Recovery Guidelines Enabling Lost Packet Recovery Monitoring Lost Packet Recovery Polycom RMX 2000/4000 Administrator’s Guide RMX Telepresence Mode Guidelines Telepresence ModeSystem Level Conference Level Room Participant/Endpoint Level RPX and TPX Video Layouts TPX RPX Number of Endpoints Layouts 2RPX and TPX Room System connected using RMX 2000/4000 Enabling Telepresence To configure a participant/endpoint for Telepresence Select the required video layout Saving an Ongoing Conference as a Template Any conference that is ongoing can be saved as a templateTo save an ongoing conference as a template RPX TPX Starting an Ongoing Conference From a Template To start an ongoing conference from a Template Cascading Conferences Star Topology 3Cascaded Conferences Star Topology Conference a Conference B 4Video Layouts in Cascaded Conferences Creating the Cascade-enabled Entry Queue Creating the cascade-enabled Entry QueueCreating a cascade-enabled Dial-out link To define a Cascade-Enabled Entry Queue Additional Conferencing Information Creating the Dial-out Cascaded Link To define the Dial-out Cascaded Link For Example 78485#24006#1234 Polycom RMX 2000/4000 Administrator’s Guide Enabling Cascaded Conferences without Password To enable cascaded links to connect without a password Conference a Linked Conference Monitoring Cascaded ConferencesConference B Destination Conference Additional Conferencing Information MIH Cascading Levels Cascading Conferences H.239-enabled MIH TopologyMIH Cascading allows MIH Cascading Guidelines Master and Slave Conferences Video Session Mode, Line Rate and Video Settings Conference B Conference C Content Sharing Level Conf Kbps 128 256 384 512 768 1024 1472 1920 Mode Setting up MIH Cascading ConferencesRMX to RMX Cascading Dialing RMX 2000 Level Direction Dialing RMX 2000 Level Direction Creating a Cascade Enabled Entry QueueMaster RMX Additional Conferencing Information Creating the Cascaded Conferences Creating a Cascade Enabled Dial-out Participant LinkTo define the dial-out cascade participant link 17New Participant Dial-out Cascade Link GatekeeperPrefix CascadeEnable Additional Conferencing Information MGC to RMX 2000 Cascading MGC to Setting the flags in the MGC To MGC Click OK If you changed the flags, reset the MCU Defining the Cascading Entry Queue in the MGC Participant Name Participant Properties Identification dialog box, enter aFor Example 1002##12001##1234 For Example H263ANNEXT=YES default Setting the Flags on the RMXFORCE1X1LAYOUTONCASCADEDLINK CONNECTION=YES default Defining the Cascade Enabled Entry Queue on the RMX Click OK Reset the MCU to apply the changesFor more details, see the RMX 2000 to RMX 2000 Cascading Defining the Cascading Conferences Defining the Dial-out Participant on the RMX EQ ID MCU Prefix as Password Starting and Monitoring MIH Cascading Conferences Monitoring Participants in an MIH Cascaded Conference To monitor cascading enabled conferences Viewing Participant Properties To view the linked Participant Properties Additional Conferencing Information Meeting Rooms Meeting Room Name Default Line Rate Meeting Rooms List To list Meeting RoomsMeeting Rooms button Meeting Rooms List is displayed Meeting Room List columns include Meeting Room Toolbar & Right-click Menu Toolbar Right-click Description Button Menu Creating a New Meeting Room To create a new meeting room Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues Default Entry Queue properties Parameter Value Polycom RMX 2000/4000 Administrator’s Guide To define a new Entry Queue Defining a New Entry QueueRMX Management Rarely Used pane, click Entry Queues Option Description Option Description ISDN/PSTN Click OK New Entry Queue is added to the Entry Queues list Listing Entry QueuesTo view the list of Entry Queues Setting a Transit Entry Queue Modifying the EQ PropertiesTransit Entry Queue To modify the EQ To cancel the Transit Entry Queue setting RMX Management Rarely Used pane click Entry Queues Ad Hoc Conferencing Gateway to Polycom Distributed Media Application DMA SIP Factories Creating SIP FactoriesTo create a new SIP Factory RMX Management Rarely Used pane, click SIP Factories New Factory Properties Click OK New SIP Factory is added to the list Entry Queues, Ad Hoc Conferences and SIP Factories Address Book Viewing the Address Book Displaying and Hiding the Address Book Click the tab to re-open the Address Book Adding a new participant to the Address Book Directly Adding a Participant to the Address BookTo add a new participant to the Address Book Define the following fields Ascii SIP Only Address, first select the type of alias and then enter Field Description SIP Only Define the following Advanced parameters IP Only AGC Cascaded Link If this participant is used as a link between Participant Properties window opens Click the Add to Address book button When required, you can modify the participant’s properties Modifying Participants in the Address BookTo modify participant properties in the Address Book Participant’s Properties window appears Deleting Participants from the Address Book Searching the Address BookTo delete participants from the Address Book To search for participants in the Address Book Filtering the Address Book To filter an address book field To clear the filter and display all entries Adding a New Group to the Address Book Participant GroupsTo define a New Group Deleting a Group from the Address Book To delete a Group Modifying a Group in the Address Book To Modify a Group Exporting an Address Book Importing and Exporting Address BooksTo Export an Address Book Importing an Address Book To Import and Address Book Integrating the Polycom CMA Address Book with the RMX RMX Side On the RMX menu, click Setup System ConfigurationCMA Address Book Integration Guidelines Content System Flags Mcmsparametersuser dialog box opensFlag Description External Contentip Password ExternalHttp//IP address of the CMA server User Address Book System GuidelinesResources Reservations Reservations To open the Reservation Calendar Using the Reservation CalendarRMX Management pane, click the Reservations button Reservations Views Toolbar ButtonsToolbar buttons functions are described in Table Button Description Week View Day ViewToday View Single day is displayed List View Changing the Calendar View To change between Week and Day views To view Today the current date To change to List View Creating a New Reservation Scheduling Conferences Using Reservation CalendarTo return to Calendar View To create a new reservation Method III To interactively define the durationOpen the Reservations 2New Reservation Reserved Resources Click the Schedule tab 3New Reservation Schedule Tab Day 1-31 of every 1-12 months First, second,...,last Sun-Sat Click the Participants tab Field Description Example Conference Template name SalesDisplay Name for single scheduled occurrence Sales If 3 recurrences of the reservation are created Using the Week and Day views of the Reservations Calendar Reservations can be accessed and managed via all the viewsManaging Reservations Viewing and Modifying Reservations To change the Reservation’s Start time To move the Reservation to another time slotTo change the Reservation’s End time Deleting Reservations To delete a single reservationClick the Delete Reservation button. or To delete all recurrences of a reservation Searching for Reservations using Quick Search Select Delete the seriesClick OK All occurrences of the Reservation are deleted Reservations by Display Name To clear the search and display all reservations Clear the Quick Search fieldClick Search All Reservations are displayed Operator Assistance & Participant Move Operator Conferences Operator Conference Guidelines Defining the Components Enabling Operator Assistance New Conference IVR Service Welcome dialog box opens Click the Conference Chairperson tab Click the Conference Password tab New Conference IVR Service General dialog box opensNew Conference IVR Service Roll Call dialog box opens Click the Video Services tab New Conference IVR Service Dtmf Codes dialog box opens Click the Operator Assistance tab Polycom RMX 2000/4000 Administrator’s Guide New Entry Queue IVR Service Conference ID dialog box opens New Entry Queue IVR Service Welcome dialog box opensNew Entry Queue IVR Service Video Services dialog box opens Defining a Conference Profile for an Operator Conference 1New Profile General Parameters Line rate and use HD video 2New Profile Advanced Parameters Recording link which is not considered a participant 3New Profile Video Quality Parameters Content Settings Defining an Ongoing Operator Conference To start a conference from the Conference pane 4New Conference General Options Comma, colon and semicolon characters cannot Be used in the Routing Name Field Description New Conference Participants dialog box opens To save an ongoing Operator conference as a template Saving an Operator Conference to a TemplateRight-click and select Save Conference to Template Click the Start Conference from Template button. or Starting an Operator Conference from a TemplateRight-click and select Start Conference from Template Requesting Help Icon Status indication Description Using Audible Alarms Audible AlarmsParticipant Alerts List Moving Participants Between Conferences Move Guidelines Moving Participants Using drag and drop Moving a Participant Interactively Operator Assistance & Participant Move Guidelines Conference Template Conference Templates Using Conference Templates Clicking the tab opens the Conference Templates list Conference Template toolbar includes the following buttons Conferences List toolbar includes the following button Creating a New Conference Template Creating a new Conference Template from ScratchTo create a new Conference Template Click the New Conference Template button Modify the fields of the General tab New Template Participants dialog box opens New Participant General tab opens New Participant Advanced tab opens Optional. Click the Information tab New Participant Information tab opens New Conference Template Information tab opens Saving an Ongoing Conference as a Template Polycom RMX 2000/4000 Administrator’s Guide Starting an Ongoing Conference From a Template Starting an Operator Conference from a Template Scheduling a Reservation From a Conference Template ReservationTo schedule a Reservation from a Conference Template Right-click and select Schedule Reservation from Template Conference Template and Reservation Name Deleting a Conference Template Series number 0000n of each reservation is appended to itsDisplay Name To delete Conference Templates Conference and Participant Monitoring General Monitoring Conference Level Monitoring To view the parameters of an ongoing conference Following information appears in the General tab Same line rate and use HD video Conference Properties Advanced dialog box opens Following information appears in the Advanced tab Conference Properties Video Quality dialog box opens Following information appears Click the Video Settings tab to list the video parameters Selecting a lecturer enables the Lecture Mode Requesting Help Icon Status indication Description Participant Alerts List Displaying Participants Properties Participant Level MonitoringParticipant Properties Media Sources dialog box opens IP Participant Properties Field Description Participant Status Capabilities used for the connection   Channels Columns Maximum network jitter since the channel was Field Description Click the Gatekeeper Status tab to view its parameters 11Participant Properties Gatekeeper Status Parameters Monitoring ISDN/PSTN Participants Bit RateAudio Algorithm To view the participant’s properties during a conference Participant Properties Media Sources dialog box is displayed Field Description 14Participant Properties H.221 Parameters Polycom RMX 2000/4000 Administrator’s Guide 15ISDN/PSTN Participant Properties Connection Status 16ISDN/PSTN Participant Properties Channel Status Participant Phone Number In a dial-in MCU Defining the Recording Link Configuring the RMX to enable Recording10-1 Click OK Recording Link is added to the RMX unit To define a Recording Link10-2 Conference IVR Service Properties dialog box is displayed Enabling the Recording Features in a Conference IVR Service10-3 Enabling the Recording in the Conference Profile To enable recording for a conference10-4 Recording Link Encryption 10-5 Recording Link Settings Recording Link Encryption GuidelinesSee Enabling the Recording in the Conference Profile on 10-6 Profile Setting RSS Setting Flag Setting Recording Link 10-7 Using the RMX Web Client to Manage the Recording Process To manage the recording process using the right-click menuManaging the Recording Process 10-8 10-9 Name Description Using Dtmf Codes to Manage the Recording Process 10-10 Monitoring the recording participant Conference Recording with Codian IP VCR10-11 10-12 Users, Connections and Notes 11-1 To view the users currently defined in the system Listing Users11-2 Adding a New User Administrators can add new users to the system11-3 Deleting a User 11-4 Click OK User’s password is changed Changing a User’s Password11-5 Disabling a User To disable a user11-6 To enable a user Enabling a UserRenaming a User To rename a user 11-8 Connections Viewing the Connections ListTo list the users who are currently connected to the MCU 11-9 User and Connection Management in Enhanced Security Mode Managing the user login process includesManaging RMX users includes Controlling the user sessions includes Managing the RMX Users User TypesDisabling/Enabling Users Renaming Users Managing the User Login Process Implementing Strong PasswordsPassword Character Composition 11-12 Password Length Implementing Password Re-Use / History Rules11-13 Defining Password Change Frequency Defining Password Aging11-14 Forcing Password Change Temporary User LockoutUser Lockout 11-15 User Lockout is an Audit Event User Login Record11-16 Connection Timeout Controlling RMX User SessionsManagement Sessions per System Sessions per User Erase Session History After Logout Session Timeout11-18 To create a note Using Notes11-19 To delete a note To open or edit a note11-20 Network Services 12-1 IP Network Services Two IP Services are defined for the RMXManagement Network Default IP Service Conferencing Service Management Network Primary Default IP Service Conferencing Service To view or modify the Management Network ServiceModifying the Management Network 12-3 Modify the following fields Management Network Properties IP dialog box opens12-4 12-5 12-6 12-7 Click the Routers tab Modify the following fields 12-8 12-9 12-10 Click the DNS tab Modify the following fieldsDNS RMX 2000 only Click the LAN Ports tab 12-11 View or modify the following fields 12-12 Modifying the Default IP Network Service Fast Configuration WizardTo view or modify the Default IP Service 12-13 Default IP Service Networking IP dialog box opens 12-14 12-15 12-16 Click the Gatekeeper tab Modify the following fields 12-17 12-18 12-19 12-20 12-21 12-22 12-23 12-24 TOS Click the SIP Servers tab Modify the following fields 12-25 12-26 Send Certificate 12-27 Username@domain name Click the Security tab Modify the following fields 12-28 Ethernet Settings RMX 4000 Only 12-29 Modify the following field 12-30 To monitor signaling status 2IP Network Services Properties RMX CS IPIP Network Monitoring 12-31 12-32 Click the H.323 tab H.323 tab displays the following fields 3IP Network Services Properties H.32312-33 12-34 4IP Network Services Properties SIP Servers 12-35 Default Management Network Service IPv6 GuidelinesRMX Internal Addresses External Entities 12-37 Network Security Network SeparationRMX 12-38 Enabling Network Separation To enable Network Separation12-39 Enter the Default Router IP Address 12-40 12-41 RMX Web Client Welcome screen is displayed Click Login12-42 ISDN/PSTN Network Services Supported Capabilities and Conferencing FeaturesNon Supported Capabilities and Conferencing Features 12-43 Obtaining ISDN/PSTN required information Adding/Modifying ISDN/PSTN Network Services12-44 To Add an ISDN/PSTN Network Service 12-45 Click Next 12-46 12-47 12-48 Click Next Span Definition dialog box is displayed 12-49 12-50 Click Save & Continue 12-51 12-52 Modifying an ISDN/PSTN Network Service Move the slider to the required settingTo Modify an ISDN/PSTN Network Service Click Save & Close Span Definition PhonesSpans 12-54 12-55 12-56 IVR Services 13-1 To view the IVR Services list IVR Services List13-2 13-3 IVR Services ToolbarButton Button Name Descriptions Conference IVR Services list, click the Add Supported Adding LanguagesTo add a language Languages button To upload messages to the MCU 13-5 13-6 Message Message Type Category 13-7 13-8 Defining a New Conference IVR Service Defining a New Conference IVR ServiceTo define a new Conference IVR Service 13-9 13-10 IVR 13-11 13-12 13-13 13-14 13-15 13-16 Message Type Description 13-17 13-18 13-19 13-20 Roll Call Record Roll Call Description Message 13-21Ivrrollcallusetonesinsteadof Video Description Services 13-22 13-23 13-24 Operation Dtmf String Permission 13-25 13-26 Entry Queues IVR Service Defining a New Entry Queue IVR ServiceTo set up a new Entry Queue IVR Service New Entry Queue IVR Service Global dialog box opens 13-28 13-29 Select the voice messages 13-30 13-31 To select the default Conference IVR Service IVR Service buttonTo select the Default Entry Queue IVR Service 13-32 To modify the properties of an IVR Service Service13-33 Install Music File window opens Replacing the Music FileAdding a Music File To replace the Music file 13-35 To define the format settings for audio messages Creating Audio Prompts and Video SlidesRecording an Audio Message 13-36 Attributes list, select 16.000 kHz, 16Bit, Mono 13-37 To record a new audio message 13-38 13-39 Creating a Welcome Video Slide To record additional messages, repeat steps 1 toTo create a welcome video slide 13-40 13-41 Default IVR Prompts and MessagesMessage Type Message Text File Name 13-42 13-43 13-44 NID Volume Control of IVR Messages, Music and Roll Call To control the volume of IVR music, messages and Roll CallIvrmusicvolume Ivrmessagevolume Ivrrollcallvolume 13-46 Call Detail Record CDR Utility 14-1 CDR File Formats CDR File14-2 CDR File Contents 14-4 Viewing, Retrieving and Archiving Conference Information Viewing the Conference RecordsTo open the CDR utility 14-5 To refresh the CDR list Refreshing the CDR List14-6 Retrieving and Archiving Conference CDR Records To retrieve and archive CDR records14-7 Menu Option Button Action 14-8 Direct Dialing Call Flows15-1 Dialing from H.323 Endpoints 15-2 Dialing string 15-3 Dialing from SIP Endpoints 15-4 Optional Gateway IVR15-5 Dialing from ISDN/PSTN Endpoints 15-6 MCU prefix in Gkgw Profile ID 15-7 Interoperability with CMA 15-8 Connection Indications 15-9 Gateway Functionality 15-10 15-11 Configuring the Gateway Components on the RMX Defining the IVR Service for Gateway CallsTo define a new Conference IVR Service for gateway calls 15-12 15-13 15-14 15-15 To define a Conference Profile for Gateway Sessions Defining the Conference Profile for Gateway Calls15-16 Define the required settings for Encryption and LPR Defining the Gateway ProfileTo define a new Gateway Profile RMX Management Rarely Used pane, click Gateway Profiles 15-18 15-19 15-20 Click OK New Gateway Profile is added to the list Displaying the Connection Information System Configuration15-21 Gateway Session Parameters Monitoring Ongoing Gateway Sessions15-22 Connected Participant Parameters 15-23 Dialing to Polycom DMA 15-24 To set up the Meeting Room for direct dialing 15-25 15-26 Installing the RMX Manager 16-1 Click the Install RMX Manager link 16-2 16-3 16-4 Starting the RMX Manager Application To use the browserTo use the Windows Start menu Click Start Programs Click All Programs Polycom RMX Manager Connecting to the MCU 16-6 To connect the RMX Manager to an MCU 16-7 16-8 RMX Manager Main Screen 16-9 MCUs Pane 16-10 Conferences Pane MCUs ToolbarMCUs toolbar contains the following buttons 16-11 RMX Management Conferences list toolbar contains the following buttonsMonitoring conferences Starting a new conference List Pane Status BarSystem Alerts 16-13 Address Book Participant AlertsPort Usage Gauges MCU State Adding MCUs to the MCUs List Conference TemplatesTo add an RMX unit 16-15 MCU IP 16-16443 16-17 FieldDescription Administrator’s Guide, Meeting Rooms on Starting a ConferenceStarting a Conference from the Conferences Pane Start a Reservation New Conference General dialog box opens 16-19 Starting a Reservation To start a conference from the Reservation CalendarReservation Calendar is displayed Click the New Reservation button 16-21 Monitoring Conferences 16-22 Grouping the Participants by MCU 16-23 Start Monitoring/Stop Monitoring 16-24 To view and/or modify the MCU Properties Modifying the MCU Properties16-25 Disconnecting an MCU Removing an MCU from the MCUs PaneTo disconnect an MCU To Remove an MCU from the list Changing the RMX Manager Language MCU icon is removed from the MCUs paneTo select a language 16-27 Installing RMX Manager for Secure Communication Mode To install the RMX ManagerRMX Management pane, click IP Network Services 16-28 Clear the Secured RMX Communication check box Click OK Click the DNS tabEnter the Local Domain Name 16-29 Create a Certificate Request 16-30 Set the RMX to Secure Communication Mode 16-31 16-32 Using an Internal Certificate Authority 16-33 Select Base-64 encoded X.509 .CER Certificate Export Wizard is displayed16-34 16-35 Successful export message is displayed Click the OK button 16-36 System and Participant Alerts 17-1 To view the System Alerts list System Alerts17-2 17-3 To view the Participants Alerts list Participant Alerts17-4 Modifying System Flags System Configuration17-5 Mcmsparameters tab, the following flags can be modified 17-6 17-7 Externaldblogin 17-8Version 4.x and earlier enter the IP Externaldb 17-9 17-10 17-11 17-12 17-13 17-14 17-15 17-16 To add a flag Manually Adding and Deleting System Flags17-17 17-18 Following flags can be manually added toFlag and Value Description 17-19 17-20 17-21 17-22 17-23 17-24 17-25 17-26 17-27 17-28 To delete a flagSendwideresto Legacyepcontentdefaultlayout Flag Values 17-29 17-30 Range Default Network Security Jitcmode System Flag17-31 Flag Alive Timeout Session Windowin Minutes Lastlogin YES Attempts User17-32 Timoutin Minutes Userlockout YES Force YES YES/NO Strong Password Policy Minpassword Range Default Password Management17-33 Auto Layout Configuration Customizing the Default Auto LayoutDefault Auto Layout is controlled by 11 flags 17-34 Default Value Possible Values 17-35CPLAYOUT1X1 CPLAYOUT1X2 CPLAYOUT1X2HOR CPLAYOUT1X2VER 17-36 Predefined 17-37AUTOLAYOUT5 RMX Time Altering the clockTo Alter the RMX Time 17-38 17-39 Resource Capacity Resource Management17-40 Resource Capacity Modes 17-41 Resolution/fps Video Resources Used Resource UsageContinuous Presence 17-42 WCIF/25 WSIF/30 17-43WVGA/30 WVGA/25 High Definition Video Switching Voice17-44 WSIF/60 WCIF/60 Video/Voice Port Configuration Flexible Resource Capacity ModeFixed Resource Capacity 17-45 Configuring the Video/Voice Resources in MPM Mode 17-46 Configuring the Video/Voice Resources in MPM+ Mode To allocate Audio Only ports in MPM+ modeRMX menu, click Setup Video/Voice Port Configuration Flexible Resource Capacity To allocate resources in Fixed Resource Capacity mode 17-48 Audio Only Resource Type Maximum17-49 17-50 Forcing Video Resource Allocation to CIF Resolution 17-51 To force CIF resource To cancel the forcing of CIF resource17-52 Main toolbar, click Administration Resource Report Resource ReportDisplaying the Resource Report 17-53 Resource Report Display in Flexible Resource Capacity Mode Example An RMX 2000 in Flexible Resource Capacity Mode has17-54 Column Description Port Gauges Resource Report is displayed as follows17-55 Example An RMX 2000 in Fixed Resource Capacity Mode has Resource Report in Fixed Resource Capacity Mode17-56 ISDN/PSTN 17-57 Setting the Port Usage Threshold Port UsageTo Set the Port Usage Threshold 17-58 SIP Dial-in Busy Notification 17-59 Port Usage Gauges 17-60 Port Gauges in Flexible/Fixed Capacity Modes Audio Ports GaugeVideo Ports Gauge 17-61 To view the System Information properties box System Information17-62 17-63 RMX 17-64 Snmp Simple Network Management Protocol Detailed DescriptionMIB Management Information Base Files Private Mibs Alarm-MIB Support for MIB-II SectionsMIB H.341 H.323 Standard MIBs 17-67 320MCU-MIB Traps 17-68 Status Trap Content 17-69 Defining the Snmp Parameters in the RMX To enable Snmp option17-70 17-71 RMX-SNMP Properties Traps dialog box opens Click the Traps tab17-72 17-73 RMX-SNMP Properties Security dialog box opens 17-74 RMX Snmp Properties Security dialog box, click OK Accepted Host IP Address dialog box opens17-75 Audible Alarms Using Audible AlarmsAudible Alarm Permissions 17-76 Configuring the Audible Alarms When selected all audible alarms are immediately stoppedStop Repeating Message User Customization User Customization window opens 17-78 Download Audible Alarm File window opens Replacing the Audible Alarm File17-79 17-80 Multilingual Setting Customizing the Multilingual SettingTo customize the Multilingual Setting 17-81 Banners Configuration dialog box opens Banner Display and CustomizationCustomizing Banners 17-82 Login Screen Banner Banner DisplayCustomize the banners by modifying the following fields 17-83 17-84 Main Screen Banner 17-85 Software Management Backup and Restore Guidelines17-86 Using Software Management Backup Configuration dialog box opensBrowse to the Backup Directory Path and then click Backup 17-87 Browse to the Install Path and then click Install 17-88 Using Ping Ping RMXTo Ping a network entity from the RMX 17-89 Modify or complete the following fields 17-90 To configure the notifications Notification Settings17-91 Following notification options are displayed 17-92 Logger Diagnostic Files 17-93 Following tasks can be performed File name structureFile name format Retrieving the Logger Files Viewing the Logger File contents Auditor Auditor FilesAuditor Event History File Storage 17-96 Auditor Files dialog box is displayed Retrieving Auditor Files17-97 To retrieve files for storage on a workstation Click Retrieve FilesTo open the file in the Auditor File Viewer 17-98 Auditor File Viewer is displayed Auditor File Viewer17-99 Following fields are displayed for each event 17-100 17-101 GET HttpPUT Http Mkdir Http Alerts and Faults Lists Alerts and Faults that are recorded by the AuditorAudit Events To open an auditor event file stored on the workstation 17-103 Lists Transactions that are recorded by the Auditor Transactions17-104 17-105 ActiveX Bypass Installing ActiveX17-106 17-107 To reset the RMX Resetting the RMX17-108 17-109 Viewing the Status of the Hardware Components 18-1 18-2 18-3 HW Monitor Pane ToolbarButton Name Description Hardware Properties dialog box has the following structure Viewing Hardware RMX 2000 Component’s Properties18-4 To view the MCU Properties 18-5 18-6 18-7 To view the Card Properties 18-8 18-9 Backplane Properties To View the Supporting Hardware Components Properties18-10 Field Description General Settings FAN Properties18-11 Fans LAN 0, LAN 1, LAN 2 Properties 18-12 Viewing Hardware RMX 4000 Component’s Properties 18-13 18-14 18-15 18-16 18-17 18-18 Backplane+ Properties 18-19 18-20 18-21 Diagnostic Mode 18-22 To run Diagnostics on a Hardware Component Performing Diagnostics18-23 18-24 Click the Run Selected Tests button 18-25 MCU Monitor Diagnostics Monitoring18-26 Cards Monitor 18-27 Error Buffer 18-28 Appendix a IP Disconnection Causes Appendix A-Disconnection Causes Disconnection Cause Description Not wish to take the call at this time Disconnection Cause Description Returned Disconnection Cause Description Disconnection Cause Description Disconnection Cause Description Isdn Disconnection Causes Disconnection Cause Number Summary Description Disconnection Cause Number Summary Description Status Enquiry CUG Disconnection Cause Number Summary Description Suspended a Resume message cannot be executed by 100 Message with Appendix A-Disconnection Causes Alarms Appendix B Alarm Code Alarm Description CPU slot ID not identified Encryption Server Error. Failed to Alarm Code Alarm Description Free space percentage% free space Blocks Alarm Code Alarm Description GUI System configuration file is invalid Alarm Code Alarm Description Alarm Code Alarm Description Polycom RMX 2000/4000 Administrator’s Guide Produce a Redalarm Alert Adding the appropriate flag is the system configuration DNS System has been configured for Jitc User Name Support cannot be used Appendix C Appendix C-CDR Fields Unformatted File Conference Summary Record Field Description Event Records Standard Event Record Fields Event Types Event Code Event Name Description 23 H323 Participant Connected NEWUndefined Billing Code SIP RecordingLink SIP Private Party Continue IPV6 Address TerminateUser ADD User Delete User Update ReconnectUser SET END Time Attend Party Operator Move Party fromBack to Continue Continue 1, User Update Update Participant ContinueParticipant Disconnected 2101, 2105 Defined Participant Table C-35, Event Fields for Event Conference Start Continue On page C-22 Event Specific Fields Polycom RMX 2000/4000 Administrator’s Guide Field Description Time the conference starts, without any participant Maximum number of participants that can connect to Automatic switching between participants is enabled Table C-6 Any other number Unknown NTI TIE Trunk NTI FXATT Accunet Field Description Table C-10Event fields for Event 4 ISDN/PSTN Channel Field Description Field Description Field Description User Update Participant Field Description A dial-out connection, participant phone numbers are 323 SIP URI Tel URL User Update Participant Continue Table C-17Event fields for Event 15 H323 Call Setup Field Description Field Description Field Description SIP MCU SIP URI Name sent by the end point Table C-23Event Fields for Event 22 Dtmf Code Failure Verified by authentication Table C-28 Polycom RMX 2000/4000 Administrator’s Guide Destination Conf Field Description MCU Isdn Terminal SIP URI Table C-35 VIP Disconnection Cause Values Value Call Disconnection Cause 191 H323 call close. Remote busy Value Call Disconnection Cause Value Call Disconnection Cause MGC Manager Events that are not Supported by the RMX Following MGC Manager events are not supported by the RMX Appendix C-CDR Fields Unformatted File Ad Hoc Conferencing without Authentication Appendix D Ad Hoc Conferencing without Authentication Starting a conference uses the following method Ad Hoc Conferencing with Authentication Network Polycom RMX 2000/4000 Administrator’s Guide Conference Access with External Database Authentication Conference Access Validation All Participants Always NetworkPage Conference Access Validation Chairperson Only Upon Request NetworkPage Ad Hoc Settings Authentication Settings External Database Application Settings To set the System Configuration flags Flag Description and Value Externaldb  Set the External Server Authentication field to Numeric ID Enabling External Database Validation for Conferences Access  Set the External Server Authentication field to Appendix E Field Description Out of Order Number of packets arriving out of order. The fol Field Description Switching to Secure Mode Purchasing a Certificate Table F-1Create Certificate Request To install the certificate Installing the CertificateClick Send Details Appendix F-Secure Communication Mode Enabling Secure Communication Mode When Secure Communications Mode is enabledCreating/Modifying System Flags Securityprotocol Alternate Management Network Securing an External Database Appendix F-Secure Communication Mode Management Network Primary Alternate Management Network Configuring the Workstation Logged in on the Management NetworkSeparation on To modify the workstation’s IP addresses Polycom RMX 2000/4000 Administrator’s Guide Appendix G-Configuring Direct Connections to RMX Example IP address near 192.168.1.nn IP Address Connecting to the Management Network To connect directly to the RMX Appendix G-Configuring Direct Connections to RMX Connecting to the Alternate Management Network To connect to the Alternate Management Network Connecting to the RMX via Modem Procedure 1 Install the RMX ManagerProcedure 2 Configure the Modem Configure the modem as follows Procedure 3 Create a Dial-up Connection To create a dial-up connection Appendix G-Configuring Direct Connections to RMX Polycom RMX 2000/4000 Administrator’s Guide Appendix G-Configuring Direct Connections to RMX Polycom RMX 2000/4000 Administrator’s Guide Procedure 4 Connect to the RMX To Connect using the RMX Manager To use the browserTo use the Windows Start menu Click All Programs Appendix H Configuring the OCS for RMX 2000/4000 Setting the Trusted Host and Static Route for RMXTo set the RMX as trusted and define Static Routes in OCS Open the OCS Management application Expand the Enterprise Pools list Pool Front End Properties dialog box opens Click the Host Authorization tab To add RMX to the Routing Roles Page To create the TLS certificate in the OCS Available Certificate Tasks window appears Delayed or Immediate Request window appearsSelect Create a New Certificate and click Next Select the Mark cert as exportable check box Name and Security Settings window appearsOrganization Information window appears Your Server’s Subject Name window appears Geographical Information window appears Choose a Certification Authority window appears Certificate Wizard Completed window appears MS R2 Assign Certificate Task window appearsClick Finish MS R2 Select Export a certificate to a *.pfx file and click Next Available Certificates window appears Export Certificate Password window appears Certificate Wizard Completed window appears To create the certPassword.txt file Load Front End Properties dialog box opens Page Service DNS Servers Addresses Defining a SIP Network Service in the RMX To configure the RMX IP Network ServicePage Polycom RMX 2000/4000 Administrator’s Guide Page Polycom RMX System Flag Configuration Default IP Service Networking IP dialog box, click OK Flag Name Value and Description Sipfreevideoresources Sipfastupdateinterval ENV Dialing to an Entry Queue, Meeting Room or Conference To dial in directly to a conference or Entry QueueEnter the conferencing entity SIP URI in the format Conferencing entity routing name@domain name Active Alarms and Troubleshooting Active Alarms OCS Troubleshooting Known Issues