Version 5.0.1 January 2010 DOC2518C
Polycom RMX 2000/4000 Administrator’s Guide
 Patent Pending
 Regulatory Notices
 RMX 2000 complies with IDA standards G0916-07
 Table of Contents
 Table of Contents
 Iii
Entry Queues, Ad Hoc Conferences and SIP Factories
 Address Book
 Operator Assistance & Participant Move
 Conference and Participant Monitoring
 Vii
 Viii
Call Flows 15-1
 RMX Manager Application 16-1
 RMX Administration and Utilities
 17-56
ISDN/PSTN
 Xii
 Xiii
Ad Hoc Conferencing and External Database Authentication
 Connecting to the Alternate Management Network
Procedure 2 Configure the Modem
Xiv
 LPR
Setting Value
 Entry Queue
Meeting Rooms
 Standard Conferencing
Conferencing Modes
 Supported resolutions
 Supplemental Conferencing Features
 Click the Conference Profiles button
Viewing Profiles
To list Conference Profiles
RMX Management pane, expand the Rarely Used list
 Button Descriptions Name
Profile Toolbar
 To define a new Profile
Defining Profiles
 Field/Option Description
 Click the Advanced tab
 Define the following parameters
New Profile Advanced dialog box opens
 At the End After Last Quits All the participants
At the End When Last Participant Remains
 New Profile Video Quality dialog box opens
Click the Video Quality tab
 People Video Definition
 Guide, H.239 on
Content Video Definition
 New Profile Video Settings dialog box opens
Click the Video Settings tab
 YES
Is set to Flexible Mode
 Number of Video Participants Auto Layout Default Settings
 Number Available Video Layouts Video Windows
 Conference Profiles
 Select one of the Skin options
 Field/Option Description
 Modifying an Existing Profile
To modify the Profile Properties
Parameter Description
 Deleting a Conference Profile
To delete a Conference Profile
Conference Profile is deleted
 Video Session Modes
Dynamic Continuous Presence CP Mode
 Continuous Presence CP Conferencing
High Definition Video Switching Mode
 Video Resolutions in CP
CIF
2CIF/WCIF
 512 x 288 pixels at 50 fps
Additional Video Resolutions in MPM+ Mode
Additional Intermediate Video Resolutions
352 x 288 pixels at 50 fps
 HD1080
Setting the Maximum CP Resolution for Conferencing
Video Display with CIF, SD and HD Video Connections
A 1X1 Video Layout
 CP Conferencing with H.263 4CIF
 263 4CIF Guidelines
 Guidelines
High Definition Video Switching
 To Modify the HD Video Switching Threshold
Enabling HD Video Switching
Modifying the HD Video Switching Threshold Bit Rate
Creating a High Definition Video Switching Profile
 Select the High Definition Video Switching check box
To Create an HD Enabled Profile
 Monitoring High Definition Video Switching Conferences
 239
Content Transmission Modes
 Endpoint Capabilities
Content Protocol
 Defining Content Sharing Parameters for a Conference
Entry Queues
Cascade Links
 5H.239 Content Options
 Guidelines for Sending Content to Legacy Endpoints
Sending Content to Legacy Endpoints
 Interoperability with Polycom CMA and DMA
 Content Display on Legacy Endpoints
 Enabling the Send Content to Legacy Endpoints Option
 To modify system flags
Legacyepcontentdefaultlayout
 Layout Flag Value
 Layout Flag Value
Stopping a Content Session
Click OK Flag is updated in the Mcmsparameters list
To end the current Content session
 Lecture Mode
Enabling Lecture Mode
Enabling the Automatic Switching
 Restricting Content Broadcast to Lecturer
To enable Lecture Mode for the Conference
Selecting the Conference Lecturer
 When enabled, the following rules apply
Lecture Mode Monitoring
 To control the Lecture Mode during an Ongoing Conference
 Polycom RMX 2000/4000 Administrator’s Guide
 MPM and MPM+ Card Configuration Modes
Closed Captions
Closed Captions Guidelines
 New Flag field enter Enableclosedcaption
Enabling Closed Captions
To change the flag value
 Media Encryption Guidelines
Media Encryption
 Encryption Connection
Conference Access
Setting Permitted
Conference Participant
 Entry Queue Access
 YES
 Encryption Flag Settings
Move Guidelines
To modify the Encryption flag
 To enable encryption at the conference level
Enabling Encryption in the Profile
Enabling Encryption at the Participant Level
 To enable encryption at the participant level
 Monitoring the Encryption Status
 Causes of Packet Loss
LPR Lost Packet Recovery
Lost Packet Recovery
Packet Loss
 Enabling Lost Packet Recovery
Lost Packet Recovery Guidelines
 Monitoring Lost Packet Recovery
 Polycom RMX 2000/4000 Administrator’s Guide
 Telepresence Mode
RMX Telepresence Mode Guidelines
System Level
 Room Participant/Endpoint Level
Conference Level
 TPX RPX
RPX and TPX Video Layouts
 Number of Endpoints Layouts
 2RPX and TPX Room System connected using RMX 2000/4000
 Enabling Telepresence
 Select the required video layout
To configure a participant/endpoint for Telepresence
 RPX TPX
Saving an Ongoing Conference as a Template
Any conference that is ongoing can be saved as a template
To save an ongoing conference as a template
 To start an ongoing conference from a Template
Starting an Ongoing Conference From a Template
 3Cascaded Conferences Star Topology
Cascading Conferences Star Topology
 4Video Layouts in Cascaded Conferences
Conference a Conference B
 To define a Cascade-Enabled Entry Queue
Creating the Cascade-enabled Entry Queue
Creating the cascade-enabled Entry Queue
Creating a cascade-enabled Dial-out link
 Additional Conferencing Information
 To define the Dial-out Cascaded Link
Creating the Dial-out Cascaded Link
 For Example 78485#24006#1234
 Polycom RMX 2000/4000 Administrator’s Guide
 To enable cascaded links to connect without a password
Enabling Cascaded Conferences without Password
 Monitoring Cascaded Conferences
Conference a Linked Conference
Conference B Destination Conference
 Additional Conferencing Information
 Cascading Conferences H.239-enabled MIH Topology
MIH Cascading Levels
MIH Cascading allows
 Master and Slave Conferences
MIH Cascading Guidelines
 Conference B Conference C
Video Session Mode, Line Rate and Video Settings
 Level
Content Sharing
 Setting up MIH Cascading Conferences
Conf Kbps 128 256 384 512 768 1024 1472 1920 Mode
RMX to RMX Cascading
 Dialing RMX 2000 Level Direction
 Creating a Cascade Enabled Entry Queue
Dialing RMX 2000 Level Direction
Master RMX
 Additional Conferencing Information
 Creating a Cascade Enabled Dial-out Participant Link
Creating the Cascaded Conferences
To define the dial-out cascade participant link
 17New Participant Dial-out Cascade Link
 GatekeeperPrefix CascadeEnable
 Additional Conferencing Information
 MGC to
MGC to RMX 2000 Cascading
 To MGC
Setting the flags in the MGC
 Defining the Cascading Entry Queue in the MGC
Click OK If you changed the flags, reset the MCU
 Participant Properties Identification dialog box, enter a
Participant Name
For Example 1002##12001##1234
 For Example
 Setting the Flags on the RMX
H263ANNEXT=YES default
FORCE1X1LAYOUTONCASCADEDLINK CONNECTION=YES default
 Click OK Reset the MCU to apply the changes
Defining the Cascade Enabled Entry Queue on the RMX
For more details, see the RMX 2000 to RMX 2000 Cascading
 Defining the Dial-out Participant on the RMX
Defining the Cascading Conferences
 EQ ID
 MCU Prefix as Password
 Monitoring Participants in an MIH Cascaded Conference
Starting and Monitoring MIH Cascading Conferences
 To monitor cascading enabled conferences
 To view the linked Participant Properties
Viewing Participant Properties
 Additional Conferencing Information
 Meeting Rooms
 Meeting Room Name Default Line Rate
 Meeting Rooms List is displayed
Meeting Rooms List
To list Meeting Rooms
Meeting Rooms button
 Meeting Room List columns include
 Toolbar Right-click Description Button Menu
Meeting Room Toolbar & Right-click Menu
 To create a new meeting room
Creating a New Meeting Room
 Entry Queues
Entry Queues, Ad Hoc Conferences and SIP Factories
 Parameter Value
Default Entry Queue properties
 Polycom RMX 2000/4000 Administrator’s Guide
 Defining a New Entry Queue
To define a new Entry Queue
RMX Management Rarely Used pane, click Entry Queues
 Option Description
 Option Description
 ISDN/PSTN
 Listing Entry Queues
Click OK New Entry Queue is added to the Entry Queues list
To view the list of Entry Queues
 To modify the EQ
Setting a Transit Entry Queue
Modifying the EQ Properties
Transit Entry Queue
 RMX Management Rarely Used pane click Entry Queues
To cancel the Transit Entry Queue setting
 Ad Hoc Conferencing
 Gateway to Polycom Distributed Media Application DMA
 RMX Management Rarely Used pane, click SIP Factories
SIP Factories
Creating SIP Factories
To create a new SIP Factory
 New Factory Properties
 Click OK New SIP Factory is added to the list
 Entry Queues, Ad Hoc Conferences and SIP Factories
 Address Book
 Displaying and Hiding the Address Book
Viewing the Address Book
 Click the tab to re-open the Address Book
 Adding a Participant to the Address Book
Adding a new participant to the Address Book Directly
To add a new participant to the Address Book
 Ascii
Define the following fields
 Only
SIP
 Address, first select the type of alias and then enter
 Field Description
 SIP Only
 IP Only
Define the following Advanced parameters
 AGC
 Cascaded Link If this participant is used as a link between
 Click the Add to Address book button
Participant Properties window opens
 Participant’s Properties window appears
When required, you can modify the participant’s properties
Modifying Participants in the Address Book
To modify participant properties in the Address Book
 To search for participants in the Address Book
Deleting Participants from the Address Book
Searching the Address Book
To delete participants from the Address Book
 To filter an address book field
Filtering the Address Book
 To clear the filter and display all entries
 Participant Groups
Adding a New Group to the Address Book
To define a New Group
 To delete a Group
Deleting a Group from the Address Book
 To Modify a Group
Modifying a Group in the Address Book
 Importing and Exporting Address Books
Exporting an Address Book
To Export an Address Book
 To Import and Address Book
Importing an Address Book
 RMX Side On the RMX menu, click Setup System Configuration
Integrating the Polycom CMA Address Book with the RMX
CMA Address Book Integration Guidelines
 External
Content
System Flags Mcmsparametersuser dialog box opens
Flag Description
 User
Contentip
Password External
Http//IP address of the CMA server
 Address Book
 Guidelines
System
Resources
 Reservations
 Reservations
 Using the Reservation Calendar
To open the Reservation Calendar
RMX Management pane, click the Reservations button
 Button Description
Reservations Views
Toolbar Buttons
Toolbar buttons functions are described in Table
 Single day is displayed
Week View
Day View
Today View
 List View
 To change between Week and Day views
Changing the Calendar View
 To change to List View
To view Today the current date
 Scheduling Conferences Using Reservation Calendar
Creating a New Reservation
To return to Calendar View
 Method III To interactively define the duration
To create a new reservation
Open the Reservations
 2New Reservation Reserved Resources
 Click the Schedule tab
 3New Reservation Schedule Tab
 First, second,...,last Sun-Sat
Day 1-31 of every 1-12 months
 Field Description
Click the Participants tab
 If 3 recurrences of the reservation are created
Example
Conference Template name Sales
Display Name for single scheduled occurrence Sales
 Viewing and Modifying Reservations
Using the Week and Day views of the Reservations Calendar
Reservations can be accessed and managed via all the views
Managing Reservations
 To move the Reservation to another time slot
To change the Reservation’s Start time
To change the Reservation’s End time
 To delete all recurrences of a reservation
Deleting Reservations
To delete a single reservation
Click the Delete Reservation button. or
 Reservations by Display Name
Searching for Reservations using Quick Search
Select Delete the series
Click OK All occurrences of the Reservation are deleted
 All Reservations are displayed
To clear the search and display all reservations
Clear the Quick Search field
Click Search
 Operator Conferences
Operator Assistance & Participant Move
 Operator Conference Guidelines
 Defining the Components Enabling Operator Assistance
 Click the Conference Chairperson tab
New Conference IVR Service Welcome dialog box opens
 Click the Video Services tab
Click the Conference Password tab
New Conference IVR Service General dialog box opens
New Conference IVR Service Roll Call dialog box opens
 Click the Operator Assistance tab
New Conference IVR Service Dtmf Codes dialog box opens
 Polycom RMX 2000/4000 Administrator’s Guide
 New Entry Queue IVR Service Welcome dialog box opens
New Entry Queue IVR Service Conference ID dialog box opens
New Entry Queue IVR Service Video Services dialog box opens
 Defining a Conference Profile for an Operator Conference
 1New Profile General Parameters
 Line rate and use HD video
 2New Profile Advanced Parameters
 Recording link which is not considered a participant
 3New Profile Video Quality Parameters
 Content Settings
 To start a conference from the Conference pane
Defining an Ongoing Operator Conference
 4New Conference General Options
 Be used in the Routing Name
Comma, colon and semicolon characters cannot
 Field Description
 New Conference Participants dialog box opens
 Saving an Operator Conference to a Template
To save an ongoing Operator conference as a template
Right-click and select Save Conference to Template
 Starting an Operator Conference from a Template
Click the Start Conference from Template button. or
Right-click and select Start Conference from Template
 Requesting Help
 Icon Status indication Description
 Audible Alarms
Using Audible Alarms
Participant Alerts List
 Move Guidelines
Moving Participants Between Conferences
 Moving Participants
 Using drag and drop
 Moving a Participant Interactively
 Operator Assistance & Participant Move
 Conference Template
Guidelines
 Conference Templates
 Clicking the tab opens the Conference Templates list
Using Conference Templates
 Conferences List toolbar includes the following button
Conference Template toolbar includes the following buttons
 Click the New Conference Template button
Creating a New Conference Template
Creating a new Conference Template from Scratch
To create a new Conference Template
 New Template Participants dialog box opens
Modify the fields of the General tab
 New Participant General tab opens
 New Participant Advanced tab opens
 Optional. Click the Information tab
 New Participant Information tab opens
 New Conference Template Information tab opens
 Saving an Ongoing Conference as a Template
 Polycom RMX 2000/4000 Administrator’s Guide
 Starting an Ongoing Conference From a Template
 Starting an Operator Conference from a Template
 Right-click and select Schedule Reservation from Template
Scheduling a Reservation From a Conference Template
Reservation
To schedule a Reservation from a Conference Template
 Conference Template and Reservation Name
 To delete Conference Templates
Deleting a Conference Template
Series number 0000n of each reservation is appended to its
Display Name
 Conference and Participant Monitoring
 General Monitoring
 To view the parameters of an ongoing conference
Conference Level Monitoring
 Following information appears in the General tab
 Same line rate and use HD video
 Conference Properties Advanced dialog box opens
 Conference Properties Video Quality dialog box opens
Following information appears in the Advanced tab
 Following information appears
 Click the Video Settings tab to list the video parameters
 Selecting a lecturer enables the Lecture Mode
 Requesting Help
 Icon Status indication Description
 Participant Alerts List
 Participant Level Monitoring
Displaying Participants Properties
Participant Properties Media Sources dialog box opens
 IP Participant Properties
 Field Description
 Participant Status
 Capabilities used for the connection
  
 Columns
Channels
 Maximum network jitter since the channel was
 Field Description
 Click the Gatekeeper Status tab to view its parameters
 11Participant Properties Gatekeeper Status Parameters
 Algorithm
Monitoring ISDN/PSTN Participants
Bit Rate
Audio
 Participant Properties Media Sources dialog box is displayed
To view the participant’s properties during a conference
 Field Description
 14Participant Properties H.221 Parameters
 Polycom RMX 2000/4000 Administrator’s Guide
 15ISDN/PSTN Participant Properties Connection Status
 16ISDN/PSTN Participant Properties Channel Status
 MCU
Participant Phone Number In a dial-in
 Configuring the RMX to enable Recording
Defining the Recording Link
10-1
 To define a Recording Link
Click OK Recording Link is added to the RMX unit
10-2
 Enabling the Recording Features in a Conference IVR Service
Conference IVR Service Properties dialog box is displayed
10-3
 To enable recording for a conference
Enabling the Recording in the Conference Profile
10-4
 10-5
Recording Link Encryption
 10-6
Recording Link Settings
Recording Link Encryption Guidelines
See Enabling the Recording in the Conference Profile on
 10-7
Profile Setting RSS Setting Flag Setting Recording Link
 10-8
Using the RMX Web Client to Manage the Recording Process
To manage the recording process using the right-click menu
Managing the Recording Process
 Name Description
10-9
 10-10
Using Dtmf Codes to Manage the Recording Process
 Conference Recording with Codian IP VCR
Monitoring the recording participant
10-11
 10-12
 11-1
Users, Connections and Notes
 Listing Users
To view the users currently defined in the system
11-2
 Administrators can add new users to the system
Adding a New User
11-3
 11-4
Deleting a User
 Changing a User’s Password
Click OK User’s password is changed
11-5
 To disable a user
Disabling a User
11-6
 To rename a user
To enable a user
Enabling a User
Renaming a User
 11-8
 11-9
Connections
Viewing the Connections List
To list the users who are currently connected to the MCU
 Controlling the user sessions includes
User and Connection Management in Enhanced Security Mode
Managing the user login process includes
Managing RMX users includes
 Renaming Users
Managing the RMX Users
User Types
Disabling/Enabling Users
 11-12
Managing the User Login Process
Implementing Strong Passwords
Password Character Composition
 Implementing Password Re-Use / History Rules
Password Length
11-13
 Defining Password Aging
Defining Password Change Frequency
11-14
 11-15
Forcing Password Change
Temporary User Lockout
User Lockout
 User Login Record
User Lockout is an Audit Event
11-16
 Sessions per User
Connection Timeout
Controlling RMX User Sessions
Management Sessions per System
 Session Timeout
Erase Session History After Logout
11-18
 Using Notes
To create a note
11-19
 To open or edit a note
To delete a note
11-20
 12-1
Network Services
 Management Network Primary
IP Network Services
Two IP Services are defined for the RMX
Management Network Default IP Service Conferencing Service
 12-3
Default IP Service Conferencing Service
To view or modify the Management Network Service
Modifying the Management Network
 Management Network Properties IP dialog box opens
Modify the following fields
12-4
 12-5
 12-6
 12-7
 12-8
Click the Routers tab Modify the following fields
 12-9
 Click the DNS tab Modify the following fields
12-10
DNS
 12-11
RMX 2000 only Click the LAN Ports tab
 12-12
View or modify the following fields
 12-13
Modifying the Default IP Network Service
Fast Configuration Wizard
To view or modify the Default IP Service
 12-14
Default IP Service Networking IP dialog box opens
 12-15
 12-16
 12-17
Click the Gatekeeper tab Modify the following fields
 12-18
 12-19
 12-20
 12-21
 12-22
 12-23
 TOS
12-24
 12-25
Click the SIP Servers tab Modify the following fields
 Send Certificate
12-26
 Username@domain name
12-27
 12-28
Click the Security tab Modify the following fields
 12-29
Ethernet Settings RMX 4000 Only
 12-30
Modify the following field
 12-31
To monitor signaling status
2IP Network Services Properties RMX CS IP
IP Network Monitoring
 12-32
 3IP Network Services Properties H.323
Click the H.323 tab H.323 tab displays the following fields
12-33
 12-34
 12-35
4IP Network Services Properties SIP Servers
 External Entities
Default Management Network Service
IPv6 Guidelines
RMX Internal Addresses
 12-37
 12-38
Network Security
Network Separation
RMX
 To enable Network Separation
Enabling Network Separation
12-39
 12-40
Enter the Default Router IP Address
 12-41
 Click Login
RMX Web Client Welcome screen is displayed
12-42
 12-43
ISDN/PSTN Network Services
Supported Capabilities and Conferencing Features
Non Supported Capabilities and Conferencing Features
 Adding/Modifying ISDN/PSTN Network Services
Obtaining ISDN/PSTN required information
12-44
 12-45
To Add an ISDN/PSTN Network Service
 12-46
Click Next
 12-47
 12-48
 12-49
Click Next Span Definition dialog box is displayed
 12-50
 12-51
Click Save & Continue
 12-52
 Click Save & Close
Modifying an ISDN/PSTN Network Service
Move the slider to the required setting
To Modify an ISDN/PSTN Network Service
 12-54
Span Definition
Phones
Spans
 12-55
 12-56
 13-1
IVR Services
 IVR Services List
To view the IVR Services list
13-2
 IVR Services Toolbar
13-3
Button Button Name Descriptions
 Languages button
Conference IVR Services list, click the Add Supported
Adding Languages
To add a language
 13-5
To upload messages to the MCU
 Message Message Type Category
13-6
 13-7
 13-8
 13-9
Defining a New Conference IVR Service
Defining a New Conference IVR Service
To define a new Conference IVR Service
 IVR
13-10
 13-11
 13-12
 13-13
 13-14
 13-15
 Message Type Description
13-16
 13-17
 13-18
 13-19
 Roll Call Record
13-20
 13-21
Roll Call Description Message
Ivrrollcallusetonesinsteadof
 13-22
Video Description Services
 13-23
 Operation Dtmf String Permission
13-24
 13-25
 13-26
 New Entry Queue IVR Service Global dialog box opens
Entry Queues IVR Service
Defining a New Entry Queue IVR Service
To set up a new Entry Queue IVR Service
 13-28
 13-29
 13-30
Select the voice messages
 13-31
 13-32
To select the default Conference IVR Service
IVR Service button
To select the Default Entry Queue IVR Service
 Service
To modify the properties of an IVR Service
13-33
 To replace the Music file
Install Music File window opens
Replacing the Music File
Adding a Music File
 13-35
 13-36
To define the format settings for audio messages
Creating Audio Prompts and Video Slides
Recording an Audio Message
 13-37
Attributes list, select 16.000 kHz, 16Bit, Mono
 13-38
To record a new audio message
 13-39
 13-40
Creating a Welcome Video Slide
To record additional messages, repeat steps 1 to
To create a welcome video slide
 Default IVR Prompts and Messages
13-41
Message Type Message Text File Name
 13-42
 13-43
 NID
13-44
 Ivrmessagevolume
Volume Control of IVR Messages, Music and Roll Call
To control the volume of IVR music, messages and Roll Call
Ivrmusicvolume
 13-46
Ivrrollcallvolume
 14-1
Call Detail Record CDR Utility
 CDR File
CDR File Formats
14-2
 CDR File Contents
 14-4
 14-5
Viewing, Retrieving and Archiving Conference Information
Viewing the Conference Records
To open the CDR utility
 Refreshing the CDR List
To refresh the CDR list
14-6
 Menu Option Button Action
Retrieving and Archiving Conference CDR Records
To retrieve and archive CDR records
14-7
 14-8
 Call Flows
Direct Dialing
15-1
 15-2
Dialing from H.323 Endpoints
 15-3
Dialing string
 15-4
Dialing from SIP Endpoints
 Gateway IVR
Optional
15-5
 15-6
Dialing from ISDN/PSTN Endpoints
 15-7
MCU prefix in Gkgw Profile ID
 15-8
Interoperability with CMA
 15-9
Connection Indications
 15-10
Gateway Functionality
 15-11
 15-12
Configuring the Gateway Components on the RMX
Defining the IVR Service for Gateway Calls
To define a new Conference IVR Service for gateway calls
 15-13
 15-14
 15-15
 Defining the Conference Profile for Gateway Calls
To define a Conference Profile for Gateway Sessions
15-16
 RMX Management Rarely Used pane, click Gateway Profiles
Define the required settings for Encryption and LPR
Defining the Gateway Profile
To define a new Gateway Profile
 15-18
 15-19
 15-20
 Displaying the Connection Information System Configuration
Click OK New Gateway Profile is added to the list
15-21
 Monitoring Ongoing Gateway Sessions
Gateway Session Parameters
15-22
 15-23
Connected Participant Parameters
 15-24
Dialing to Polycom DMA
 15-25
To set up the Meeting Room for direct dialing
 15-26
 16-1
Installing the RMX Manager
 16-2
Click the Install RMX Manager link
 16-3
 16-4
 Click All Programs Polycom RMX Manager
Starting the RMX Manager Application
To use the browser
To use the Windows Start menu Click Start Programs
 16-6
Connecting to the MCU
 16-7
To connect the RMX Manager to an MCU
 16-8
 16-9
RMX Manager Main Screen
 16-10
MCUs Pane
 16-11
Conferences Pane
MCUs Toolbar
MCUs toolbar contains the following buttons
 Starting a new conference
RMX Management
Conferences list toolbar contains the following buttons
Monitoring conferences
 16-13
List Pane
Status Bar
System Alerts
 MCU State
Address Book
Participant Alerts
Port Usage Gauges
 16-15
Adding MCUs to the MCUs List
Conference Templates
To add an RMX unit
 16-16
MCU IP
443
 FieldDescription
16-17
 Start a Reservation
Administrator’s Guide, Meeting Rooms on
Starting a Conference
Starting a Conference from the Conferences Pane
 16-19
New Conference General dialog box opens
 Click the New Reservation button
Starting a Reservation
To start a conference from the Reservation Calendar
Reservation Calendar is displayed
 16-21
 16-22
Monitoring Conferences
 16-23
Grouping the Participants by MCU
 16-24
Start Monitoring/Stop Monitoring
 Modifying the MCU Properties
To view and/or modify the MCU Properties
16-25
 To Remove an MCU from the list
Disconnecting an MCU
Removing an MCU from the MCUs Pane
To disconnect an MCU
 16-27
Changing the RMX Manager Language
MCU icon is removed from the MCUs pane
To select a language
 16-28
Installing RMX Manager for Secure Communication Mode
To install the RMX Manager
RMX Management pane, click IP Network Services
 16-29
Clear the Secured RMX Communication check box
Click OK Click the DNS tab
Enter the Local Domain Name
 16-30
Create a Certificate Request
 16-31
Set the RMX to Secure Communication Mode
 16-32
 16-33
Using an Internal Certificate Authority
 Certificate Export Wizard is displayed
Select Base-64 encoded X.509 .CER
16-34
 16-35
 16-36
Successful export message is displayed Click the OK button
 17-1
System and Participant Alerts
 System Alerts
To view the System Alerts list
17-2
 17-3
 Participant Alerts
To view the Participants Alerts list
17-4
 System Configuration
Modifying System Flags
17-5
 17-6
Mcmsparameters tab, the following flags can be modified
 17-7
 Externaldb
Externaldblogin
17-8
Version 4.x and earlier enter the IP
 17-9
 17-10
 17-11
 17-12
 17-13
 17-14
 17-15
 17-16
 Manually Adding and Deleting System Flags
To add a flag
17-17
 Following flags can be manually added to
17-18
Flag and Value Description
 17-19
 17-20
 17-21
 17-22
 17-23
 17-24
 17-25
 17-26
 17-27
 To delete a flag
17-28
Sendwideresto
 17-29
Legacyepcontentdefaultlayout Flag Values
 17-30
 Flag
Range Default Network Security
Jitcmode System Flag
17-31
 Timoutin Minutes Userlockout YES
Alive Timeout Session
Windowin Minutes Lastlogin YES Attempts User
17-32
 Range Default Password Management
Force YES YES/NO Strong Password Policy Minpassword
17-33
 17-34
Auto Layout Configuration
Customizing the Default Auto Layout
Default Auto Layout is controlled by 11 flags
 CPLAYOUT1X2VER
Default Value Possible Values
17-35
CPLAYOUT1X1 CPLAYOUT1X2 CPLAYOUT1X2HOR
 17-36
 17-37
Predefined
AUTOLAYOUT5
 17-38
RMX Time
Altering the clock
To Alter the RMX Time
 17-39
 Resource Management
Resource Capacity
17-40
 17-41
Resource Capacity Modes
 17-42
Resolution/fps Video Resources Used
Resource Usage
Continuous Presence
 17-43
WCIF/25 WSIF/30
WVGA/30 WVGA/25
 WSIF/60 WCIF/60
High Definition Video Switching
Voice
17-44
 17-45
Video/Voice Port Configuration
Flexible Resource Capacity Mode
Fixed Resource Capacity
 17-46
Configuring the Video/Voice Resources in MPM Mode
 Flexible Resource Capacity
Configuring the Video/Voice Resources in MPM+ Mode
To allocate Audio Only ports in MPM+ mode
RMX menu, click Setup Video/Voice Port Configuration
 17-48
To allocate resources in Fixed Resource Capacity mode
 Resource Type Maximum
Audio Only
17-49
 17-50
 17-51
Forcing Video Resource Allocation to CIF Resolution
 To cancel the forcing of CIF resource
To force CIF resource
17-52
 17-53
Main toolbar, click Administration Resource Report
Resource Report
Displaying the Resource Report
 Column Description
Resource Report Display in Flexible Resource Capacity Mode
Example An RMX 2000 in Flexible Resource Capacity Mode has
17-54
 Resource Report is displayed as follows
Port Gauges
17-55
 Resource Report in Fixed Resource Capacity Mode
Example An RMX 2000 in Fixed Resource Capacity Mode has
17-56
 17-57
ISDN/PSTN
 17-58
Setting the Port Usage Threshold
Port Usage
To Set the Port Usage Threshold
 17-59
SIP Dial-in Busy Notification
 17-60
Port Usage Gauges
 17-61
Port Gauges in Flexible/Fixed Capacity Modes
Audio Ports Gauge
Video Ports Gauge
 System Information
To view the System Information properties box
17-62
 RMX
17-63
 17-64
 Private Mibs
Snmp Simple Network Management Protocol
Detailed Description
MIB Management Information Base Files
 Standard MIBs
Alarm-MIB
Support for MIB-II Sections
MIB H.341 H.323
 320MCU-MIB
17-67
 17-68
Traps
 17-69
Status Trap Content
 To enable Snmp option
Defining the Snmp Parameters in the RMX
17-70
 17-71
 Click the Traps tab
RMX-SNMP Properties Traps dialog box opens
17-72
 17-73
 17-74
RMX-SNMP Properties Security dialog box opens
 Accepted Host IP Address dialog box opens
RMX Snmp Properties Security dialog box, click OK
17-75
 17-76
Audible Alarms
Using Audible Alarms
Audible Alarm Permissions
 User Customization
Configuring the Audible Alarms
When selected all audible alarms are immediately stopped
Stop Repeating Message
 17-78
User Customization window opens
 Replacing the Audible Alarm File
Download Audible Alarm File window opens
17-79
 17-80
 17-81
Multilingual Setting
Customizing the Multilingual Setting
To customize the Multilingual Setting
 17-82
Banners Configuration dialog box opens
Banner Display and Customization
Customizing Banners
 17-83
Login Screen Banner
Banner Display
Customize the banners by modifying the following fields
 17-84
 17-85
Main Screen Banner
 Backup and Restore Guidelines
Software Management
17-86
 17-87
Using Software Management
Backup Configuration dialog box opens
Browse to the Backup Directory Path and then click Backup
 17-88
Browse to the Install Path and then click Install
 17-89
Using Ping
Ping RMX
To Ping a network entity from the RMX
 17-90
Modify or complete the following fields
 Notification Settings
To configure the notifications
17-91
 17-92
Following notification options are displayed
 17-93
Logger Diagnostic Files
 Retrieving the Logger Files
Following tasks can be performed
File name structure
File name format
 Viewing the Logger File contents
 17-96
Auditor
Auditor Files
Auditor Event History File Storage
 Retrieving Auditor Files
Auditor Files dialog box is displayed
17-97
 17-98
To retrieve files for storage on a workstation
Click Retrieve Files
To open the file in the Auditor File Viewer
 Auditor File Viewer
Auditor File Viewer is displayed
17-99
 17-100
Following fields are displayed for each event
 Mkdir Http
17-101
GET Http
PUT Http
 To open an auditor event file stored on the workstation
Alerts and Faults
Lists Alerts and Faults that are recorded by the Auditor
Audit Events
 17-103
 Transactions
Lists Transactions that are recorded by the Auditor
17-104
 17-105
 Installing ActiveX
ActiveX Bypass
17-106
 17-107
 Resetting the RMX
To reset the RMX
17-108
 17-109
 18-1
Viewing the Status of the Hardware Components
 18-2
 HW Monitor Pane Toolbar
18-3
Button Name Description
 Viewing Hardware RMX 2000 Component’s Properties
Hardware Properties dialog box has the following structure
18-4
 18-5
To view the MCU Properties
 18-6
 18-7
 18-8
To view the Card Properties
 18-9
 To View the Supporting Hardware Components Properties
Backplane Properties
18-10
 Fans
Field Description General Settings
FAN Properties
18-11
 18-12
LAN 0, LAN 1, LAN 2 Properties
 18-13
Viewing Hardware RMX 4000 Component’s Properties
 18-14
 18-15
 18-16
 18-17
 18-18
 18-19
Backplane+ Properties
 18-20
 18-21
 18-22
Diagnostic Mode
 Performing Diagnostics
To run Diagnostics on a Hardware Component
18-23
 18-24
 18-25
Click the Run Selected Tests button
 Diagnostics Monitoring
MCU Monitor
18-26
 18-27
Cards Monitor
 18-28
Error Buffer
 IP Disconnection Causes
Appendix a
 Appendix A-Disconnection Causes
 Disconnection Cause Description
 Not wish to take the call at this time
 Disconnection Cause Description
 Returned
 Disconnection Cause Description
 Disconnection Cause Description
 Disconnection Cause Description
 Disconnection Cause Number Summary Description
Isdn Disconnection Causes
 Disconnection Cause Number Summary Description
 Enquiry
Status
 CUG
 Number Summary Description
Disconnection Cause
 Suspended a Resume message cannot be executed by
 100
 Message with
 Appendix A-Disconnection Causes
 Appendix B
Alarms
 Alarm Code Alarm Description
 CPU slot ID not identified
 Encryption Server Error. Failed to
 Alarm Code Alarm Description
 Free space percentage% free space Blocks
 Alarm Code Alarm Description
 GUI System configuration file is invalid
 Alarm Code Alarm Description
 Alarm Code Alarm Description
 Polycom RMX 2000/4000 Administrator’s Guide
 Produce a Redalarm Alert
 Adding the appropriate flag is the system configuration
 DNS
 System has been configured for Jitc
 User Name Support cannot be used
 Appendix C
 Appendix C-CDR Fields Unformatted File
 Conference Summary Record
 Field Description
 Standard Event Record Fields
Event Records
 Event Types
 Event Code Event Name Description
 Billing Code
23 H323 Participant Connected
NEW
Undefined
 SIP Private
SIP
Recording
Link
 User Delete
Party Continue IPV6 Address
Terminate
User ADD
 Time
User Update
Reconnect
User SET END
 Continue
Attend Party
Operator Move Party from
Back to
 2101, 2105 Defined Participant
Continue 1, User Update
Update Participant Continue
Participant Disconnected
 Table C-35, Event Fields for Event
 On page C-22
Conference Start Continue
 Event Specific Fields
 Polycom RMX 2000/4000 Administrator’s Guide
 Field Description
 Time the conference starts, without any participant
 Maximum number of participants that can connect to
 Automatic switching between participants is enabled
 Table C-6
 Any other number Unknown
 NTI FX
NTI TIE Trunk
ATT Accunet
 Field Description
 Table C-10Event fields for Event 4 ISDN/PSTN Channel
 Field Description
 Field Description
 Field Description
 User Update Participant
 Field Description
 A dial-out connection, participant phone numbers are
 323
 Tel URL
SIP URI
 User Update Participant Continue
 Table C-17Event fields for Event 15 H323 Call Setup
 Field Description
 Field Description
 Field Description
 SIP
 MCU
 SIP URI
 Name sent by the end point
 Table C-23Event Fields for Event 22 Dtmf Code Failure
 Verified by authentication
 Table C-28
 Polycom RMX 2000/4000 Administrator’s Guide
 Destination Conf
 Field Description
 MCU
 Isdn
 Terminal
 SIP URI
 VIP
Table C-35
 Value Call Disconnection Cause
Disconnection Cause Values
 191 H323 call close. Remote busy
 Value Call Disconnection Cause
 Value Call Disconnection Cause
 Following MGC Manager events are not supported by the RMX
MGC Manager Events that are not Supported by the RMX
 Appendix C-CDR Fields Unformatted File
 Appendix D
Ad Hoc Conferencing without Authentication
 Starting a conference uses the following method
Ad Hoc Conferencing without Authentication
 Ad Hoc Conferencing with Authentication
 Network
 Polycom RMX 2000/4000 Administrator’s Guide
 Conference Access with External Database Authentication
 Network
Conference Access Validation All Participants Always
Page
 Network
Conference Access Validation Chairperson Only Upon Request
Page
 Authentication Settings
Ad Hoc Settings
 External Database Application Settings
 Flag Description and Value
To set the System Configuration flags
 Externaldb
  Set the External Server Authentication field to Numeric ID
  Set the External Server Authentication field to
Enabling External Database Validation for Conferences Access
 Appendix E
 Field Description
 Number of packets arriving out of order. The fol
Out of Order
 Field Description
 Purchasing a Certificate
Switching to Secure Mode
 Table F-1Create Certificate Request
 Installing the Certificate
To install the certificate
Click Send Details
 Appendix F-Secure Communication Mode
 Securityprotocol
Enabling Secure Communication Mode
When Secure Communications Mode is enabled
Creating/Modifying System Flags
 Alternate Management Network
 Securing an External Database
 Appendix F-Secure Communication Mode
 Alternate Management Network
Management Network Primary
 To modify the workstation’s IP addresses
Configuring the Workstation
Logged in on the Management Network
Separation on
 Polycom RMX 2000/4000 Administrator’s Guide
 Appendix G-Configuring Direct Connections to RMX
 Example IP address near 192.168.1.nn
 IP Address
 To connect directly to the RMX
Connecting to the Management Network
 Appendix G-Configuring Direct Connections to RMX
 To connect to the Alternate Management Network
Connecting to the Alternate Management Network
 Configure the modem as follows
Connecting to the RMX via Modem
Procedure 1 Install the RMX Manager
Procedure 2 Configure the Modem
 To create a dial-up connection
Procedure 3 Create a Dial-up Connection
 Appendix G-Configuring Direct Connections to RMX
 Polycom RMX 2000/4000 Administrator’s Guide
 Appendix G-Configuring Direct Connections to RMX
 Polycom RMX 2000/4000 Administrator’s Guide
 Click All Programs
Procedure 4 Connect to the RMX
To Connect using the RMX Manager To use the browser
To use the Windows Start menu
 Appendix H
 Open the OCS Management application
Configuring the OCS for RMX 2000/4000
Setting the Trusted Host and Static Route for RMX
To set the RMX as trusted and define Static Routes in OCS
 Pool Front End Properties dialog box opens
Expand the Enterprise Pools list
 Click the Host Authorization tab
 To add RMX to the Routing Roles
Page
 To create the TLS certificate in the OCS
 Delayed or Immediate Request window appears
Available Certificate Tasks window appears
Select Create a New Certificate and click Next
 Name and Security Settings window appears
Select the Mark cert as exportable check box
Organization Information window appears
 Your Server’s Subject Name window appears
 Choose a Certification Authority window appears
Geographical Information window appears
 Assign Certificate Task window appears
Certificate Wizard Completed window appears MS R2
Click Finish MS R2
 Available Certificates window appears
Select Export a certificate to a *.pfx file and click Next
 Export Certificate Password window appears
 Certificate Wizard Completed window appears
 To create the certPassword.txt file
 Load Front End Properties dialog box opens
Page
 Service
 DNS Servers Addresses
 To configure the RMX IP Network Service
Defining a SIP Network Service in the RMX
Page
 Polycom RMX 2000/4000 Administrator’s Guide
Page
 Default IP Service Networking IP dialog box, click OK
Polycom RMX System Flag Configuration
 Sipfreevideoresources
Flag Name Value and Description
 ENV
Sipfastupdateinterval
 Conferencing entity routing name@domain name
Dialing to an Entry Queue, Meeting Room or Conference
To dial in directly to a conference or Entry Queue
Enter the conferencing entity SIP URI in the format
 Active Alarms
Active Alarms and Troubleshooting
 OCS
 Known Issues
Troubleshooting