Polycom 2000/4000 manual 13-28, Option Description

Chapter 13-IVR Services

Table 13-10Entry Queue IVR Service Properties - Global Parameters

Option	Description
Entry Queue	(Mandatory) Enter the name of the Entry Queue
Service Name	Service. The name can be typed in Unicode.
	Maximum field length is 80 ASCII characters.
Language	Select the language in which the Audio Messages and
	prompts will be heard. The languages are defined in
	the Supported Languages function.
External Server	This option is used for Ad Hoc conferencing, to verify
Authentication	the participant’s right to initiate a new conference. For
	a detailed description see Appendix D: "Conference
	Access with External Database Authentication” on
	page D-6.
	Select one of the following options:
	• None to start a new conference without verifying
	with an external database the user right to start it.
	• Conference ID to verify the user’s right to start a
	new conference with an external database
	application using the conference ID.
Number of User	Enter the number of times the participant is able to
Input Retries	respond to each menu prompt before the participant is
	disconnected from the MCU.
Timeout for User	Enter the duration in seconds that the system waits for
Input (Sec.)	input from the participant before it is considered as an
	input error.
DTMF Delimiter	The interaction between the caller and the system is
	done via touch-tone signals (DTMF codes). Enter the
	key that will be used to indicate a DTMF command
	sent by the participant or the conference chairperson.
	Possible keys are the pound key (#) or star (*).

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