Polycom manual Polycom RMX 2000/4000 Administrator’s Guide

Polycom RMX 2000/4000 Administrator’s Guide

The Operator Assistance dialog box opens.

21Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference.

22In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance.

If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX.

23Click OK to complete the IVR Service definition.

The new Conference IVR Service is added to the IVR Services list.

Defining an Entry Queue IVR Service with Operator Assistance Options

1In the RMX Management pane, click IVR Services ().

2In the IVR Services list, click the New Entry Queue IVR Service () button.

The New Entry Queue IVR Service - Global dialog box opens.

3Define the Entry Queue Service Name.

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