Polycom 2000/4000 Defining a Conference IVR Service with Operator Assistance Options

Chapter 7-Operator Assistance & Participant Move
7-4
Defining a Conference IVR Service with Operator
Assistance Options
1In the RMX Management pane, expand the Rarely Used list and click
the IVR Services () entry.
2On the IVR Services toolbar, click the New Conference IVR Service
() button.
The New Conference IVR Service - Global dialog box opens.
3Enter the Conference IVR Service Name.
4Define the Conference IVR Service - Global parameters. For more
information, see Table 13-3, “Conference IVR Service Properties - Global
Parameters,” on page 13-9.
5Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
6Define the system behavior when the participant enters the
Conference IVR queue. For more information, see "Defining a New
Conference IVR Service” on page 13-9.
7Click the Conference Chairperson tab.
The New Conference IVR Service - Conference Chairperson dialog box
opens.
8If required, enable the chairperson functionality and select the
various voice messages and options for the chairperson connection.