13-8 | Polycom 2000/4000 guide

Chapter 13-IVR Services

9Optional. You can play a .wav file by selecting the Play button ().

10Click Yes to upload the file to the MCU.

The system returns to the Add Message File dialog box.

11Repeat step 6 to 10 for each additional audio file to be uploaded to the MCU.

12Once all the audio files are uploaded to the MCU, close the Add Message File dialog box and return to the Add Language dialog box.

13Click OK.

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Polycom 2000/4000 manual 13-8

Contents

Polycom RMX 2000/4000 Administrator’s Guide Version 5.0.1 January 2010 DOC2518C Patent Pending Regulatory Notices RMX 2000 complies with IDA standards G0916-07 Table of Contents Table of Contents Entry Queues, Ad Hoc Conferences and SIP Factories Iii Address Book Operator Assistance & Participant Move Conference and Participant Monitoring Vii Call Flows 15-1 Viii RMX Manager Application 16-1 RMX Administration and Utilities ISDN/PSTN 17-56 Xii Ad Hoc Conferencing and External Database Authentication Xiii Xiv Connecting to the Alternate Management NetworkProcedure 2 Configure the Modem Setting Value LPR Meeting Rooms Entry Queue Conferencing Modes Standard Conferencing Supported resolutions Supplemental Conferencing Features RMX Management pane, expand the Rarely Used list Viewing ProfilesTo list Conference Profiles Click the Conference Profiles button Profile Toolbar Button Descriptions Name Defining Profiles To define a new Profile Field/Option Description Click the Advanced tab New Profile Advanced dialog box opens Define the following parameters At the End When Last Participant Remains At the End After Last Quits All the participants Click the Video Quality tab New Profile Video Quality dialog box opens People Video Definition Content Video Definition Guide, H.239 on Click the Video Settings tab New Profile Video Settings dialog box opens Is set to Flexible Mode YES Number of Video Participants Auto Layout Default Settings Number Available Video Layouts Video Windows Conference Profiles Select one of the Skin options Field/Option Description Parameter Description Modifying an Existing ProfileTo modify the Profile Properties Conference Profile is deleted Deleting a Conference ProfileTo delete a Conference Profile Dynamic Continuous Presence CP Mode Video Session Modes High Definition Video Switching Mode Continuous Presence CP Conferencing 2CIF/WCIF Video Resolutions in CPCIF 352 x 288 pixels at 50 fps Additional Video Resolutions in MPM+ ModeAdditional Intermediate Video Resolutions 512 x 288 pixels at 50 fps A 1X1 Video Layout Setting the Maximum CP Resolution for ConferencingVideo Display with CIF, SD and HD Video Connections HD1080 CP Conferencing with H.263 4CIF 263 4CIF Guidelines High Definition Video Switching Guidelines Creating a High Definition Video Switching Profile Enabling HD Video SwitchingModifying the HD Video Switching Threshold Bit Rate To Modify the HD Video Switching Threshold To Create an HD Enabled Profile Select the High Definition Video Switching check box Monitoring High Definition Video Switching Conferences Content Transmission Modes 239 Content Protocol Endpoint Capabilities Cascade Links Defining Content Sharing Parameters for a ConferenceEntry Queues 5H.239 Content Options Sending Content to Legacy Endpoints Guidelines for Sending Content to Legacy Endpoints Interoperability with Polycom CMA and DMA Content Display on Legacy Endpoints Enabling the Send Content to Legacy Endpoints Option Legacyepcontentdefaultlayout To modify system flags Layout Flag Value To end the current Content session Stopping a Content SessionClick OK Flag is updated in the Mcmsparameters list Layout Flag Value Enabling the Automatic Switching Lecture ModeEnabling Lecture Mode Selecting the Conference Lecturer Restricting Content Broadcast to LecturerTo enable Lecture Mode for the Conference Lecture Mode Monitoring When enabled, the following rules apply To control the Lecture Mode during an Ongoing Conference Polycom RMX 2000/4000 Administrator’s Guide Closed Captions Guidelines MPM and MPM+ Card Configuration ModesClosed Captions To change the flag value New Flag field enter EnableclosedcaptionEnabling Closed Captions Media Encryption Media Encryption Guidelines Conference Participant Conference AccessSetting Permitted Encryption Connection Entry Queue Access YES To modify the Encryption flag Encryption Flag SettingsMove Guidelines Enabling Encryption at the Participant Level To enable encryption at the conference levelEnabling Encryption in the Profile To enable encryption at the participant level Monitoring the Encryption Status Packet Loss LPR Lost Packet RecoveryLost Packet Recovery Causes of Packet Loss Lost Packet Recovery Guidelines Enabling Lost Packet Recovery Monitoring Lost Packet Recovery Polycom RMX 2000/4000 Administrator’s Guide System Level Telepresence ModeRMX Telepresence Mode Guidelines Conference Level Room Participant/Endpoint Level RPX and TPX Video Layouts TPX RPX Number of Endpoints Layouts 2RPX and TPX Room System connected using RMX 2000/4000 Enabling Telepresence To configure a participant/endpoint for Telepresence Select the required video layout To save an ongoing conference as a template Saving an Ongoing Conference as a TemplateAny conference that is ongoing can be saved as a template RPX TPX Starting an Ongoing Conference From a Template To start an ongoing conference from a Template Cascading Conferences Star Topology 3Cascaded Conferences Star Topology Conference a Conference B 4Video Layouts in Cascaded Conferences Creating a cascade-enabled Dial-out link Creating the Cascade-enabled Entry QueueCreating the cascade-enabled Entry Queue To define a Cascade-Enabled Entry Queue Additional Conferencing Information Creating the Dial-out Cascaded Link To define the Dial-out Cascaded Link For Example 78485#24006#1234 Polycom RMX 2000/4000 Administrator’s Guide Enabling Cascaded Conferences without Password To enable cascaded links to connect without a password Conference B Destination Conference Monitoring Cascaded ConferencesConference a Linked Conference Additional Conferencing Information MIH Cascading allows Cascading Conferences H.239-enabled MIH TopologyMIH Cascading Levels MIH Cascading Guidelines Master and Slave Conferences Video Session Mode, Line Rate and Video Settings Conference B Conference C Content Sharing Level RMX to RMX Cascading Setting up MIH Cascading ConferencesConf Kbps 128 256 384 512 768 1024 1472 1920 Mode Dialing RMX 2000 Level Direction Master RMX Creating a Cascade Enabled Entry QueueDialing RMX 2000 Level Direction Additional Conferencing Information To define the dial-out cascade participant link Creating a Cascade Enabled Dial-out Participant LinkCreating the Cascaded Conferences 17New Participant Dial-out Cascade Link GatekeeperPrefix CascadeEnable Additional Conferencing Information MGC to RMX 2000 Cascading MGC to Setting the flags in the MGC To MGC Click OK If you changed the flags, reset the MCU Defining the Cascading Entry Queue in the MGC For Example 1002##12001##1234 Participant Properties Identification dialog box, enter aParticipant Name For Example FORCE1X1LAYOUTONCASCADEDLINK CONNECTION=YES default Setting the Flags on the RMXH263ANNEXT=YES default For more details, see the RMX 2000 to RMX 2000 Cascading Click OK Reset the MCU to apply the changesDefining the Cascade Enabled Entry Queue on the RMX Defining the Cascading Conferences Defining the Dial-out Participant on the RMX EQ ID MCU Prefix as Password Starting and Monitoring MIH Cascading Conferences Monitoring Participants in an MIH Cascaded Conference To monitor cascading enabled conferences Viewing Participant Properties To view the linked Participant Properties Additional Conferencing Information Meeting Rooms Meeting Room Name Default Line Rate Meeting Rooms button Meeting Rooms ListTo list Meeting Rooms Meeting Rooms List is displayed Meeting Room List columns include Meeting Room Toolbar & Right-click Menu Toolbar Right-click Description Button Menu Creating a New Meeting Room To create a new meeting room Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues Default Entry Queue properties Parameter Value Polycom RMX 2000/4000 Administrator’s Guide RMX Management Rarely Used pane, click Entry Queues Defining a New Entry QueueTo define a new Entry Queue Option Description Option Description ISDN/PSTN To view the list of Entry Queues Listing Entry QueuesClick OK New Entry Queue is added to the Entry Queues list Transit Entry Queue Setting a Transit Entry QueueModifying the EQ Properties To modify the EQ To cancel the Transit Entry Queue setting RMX Management Rarely Used pane click Entry Queues Ad Hoc Conferencing Gateway to Polycom Distributed Media Application DMA To create a new SIP Factory SIP FactoriesCreating SIP Factories RMX Management Rarely Used pane, click SIP Factories New Factory Properties Click OK New SIP Factory is added to the list Entry Queues, Ad Hoc Conferences and SIP Factories Address Book Viewing the Address Book Displaying and Hiding the Address Book Click the tab to re-open the Address Book To add a new participant to the Address Book Adding a Participant to the Address BookAdding a new participant to the Address Book Directly Define the following fields Ascii SIP Only Address, first select the type of alias and then enter Field Description SIP Only Define the following Advanced parameters IP Only AGC Cascaded Link If this participant is used as a link between Participant Properties window opens Click the Add to Address book button To modify participant properties in the Address Book When required, you can modify the participant’s propertiesModifying Participants in the Address Book Participant’s Properties window appears To delete participants from the Address Book Deleting Participants from the Address BookSearching the Address Book To search for participants in the Address Book Filtering the Address Book To filter an address book field To clear the filter and display all entries To define a New Group Participant GroupsAdding a New Group to the Address Book Deleting a Group from the Address Book To delete a Group Modifying a Group in the Address Book To Modify a Group To Export an Address Book Importing and Exporting Address BooksExporting an Address Book Importing an Address Book To Import and Address Book CMA Address Book Integration Guidelines RMX Side On the RMX menu, click Setup System ConfigurationIntegrating the Polycom CMA Address Book with the RMX Flag Description ContentSystem Flags Mcmsparametersuser dialog box opens External Http//IP address of the CMA server ContentipPassword External User Address Book Resources GuidelinesSystem Reservations Reservations RMX Management pane, click the Reservations button Using the Reservation CalendarTo open the Reservation Calendar Toolbar buttons functions are described in Table Reservations ViewsToolbar Buttons Button Description Today View Week ViewDay View Single day is displayed List View Changing the Calendar View To change between Week and Day views To view Today the current date To change to List View To return to Calendar View Scheduling Conferences Using Reservation CalendarCreating a New Reservation Open the Reservations Method III To interactively define the durationTo create a new reservation 2New Reservation Reserved Resources Click the Schedule tab 3New Reservation Schedule Tab Day 1-31 of every 1-12 months First, second,...,last Sun-Sat Click the Participants tab Field Description Display Name for single scheduled occurrence Sales ExampleConference Template name Sales If 3 recurrences of the reservation are created Managing Reservations Using the Week and Day views of the Reservations CalendarReservations can be accessed and managed via all the views Viewing and Modifying Reservations To change the Reservation’s End time To move the Reservation to another time slotTo change the Reservation’s Start time Click the Delete Reservation button. or Deleting ReservationsTo delete a single reservation To delete all recurrences of a reservation Click OK All occurrences of the Reservation are deleted Searching for Reservations using Quick SearchSelect Delete the series Reservations by Display Name Click Search To clear the search and display all reservationsClear the Quick Search field All Reservations are displayed Operator Assistance & Participant Move Operator Conferences Operator Conference Guidelines Defining the Components Enabling Operator Assistance New Conference IVR Service Welcome dialog box opens Click the Conference Chairperson tab New Conference IVR Service Roll Call dialog box opens Click the Conference Password tabNew Conference IVR Service General dialog box opens Click the Video Services tab New Conference IVR Service Dtmf Codes dialog box opens Click the Operator Assistance tab Polycom RMX 2000/4000 Administrator’s Guide New Entry Queue IVR Service Video Services dialog box opens New Entry Queue IVR Service Welcome dialog box opensNew Entry Queue IVR Service Conference ID dialog box opens Defining a Conference Profile for an Operator Conference 1New Profile General Parameters Line rate and use HD video 2New Profile Advanced Parameters Recording link which is not considered a participant 3New Profile Video Quality Parameters Content Settings Defining an Ongoing Operator Conference To start a conference from the Conference pane 4New Conference General Options Comma, colon and semicolon characters cannot Be used in the Routing Name Field Description New Conference Participants dialog box opens Right-click and select Save Conference to Template Saving an Operator Conference to a TemplateTo save an ongoing Operator conference as a template Right-click and select Start Conference from Template Starting an Operator Conference from a TemplateClick the Start Conference from Template button. or Requesting Help Icon Status indication Description Participant Alerts List Audible AlarmsUsing Audible Alarms Moving Participants Between Conferences Move Guidelines Moving Participants Using drag and drop Moving a Participant Interactively Operator Assistance & Participant Move Guidelines Conference Template Conference Templates Using Conference Templates Clicking the tab opens the Conference Templates list Conference Template toolbar includes the following buttons Conferences List toolbar includes the following button To create a new Conference Template Creating a New Conference TemplateCreating a new Conference Template from Scratch Click the New Conference Template button Modify the fields of the General tab New Template Participants dialog box opens New Participant General tab opens New Participant Advanced tab opens Optional. Click the Information tab New Participant Information tab opens New Conference Template Information tab opens Saving an Ongoing Conference as a Template Polycom RMX 2000/4000 Administrator’s Guide Starting an Ongoing Conference From a Template Starting an Operator Conference from a Template To schedule a Reservation from a Conference Template Scheduling a Reservation From a Conference TemplateReservation Right-click and select Schedule Reservation from Template Conference Template and Reservation Name Display Name Deleting a Conference TemplateSeries number 0000n of each reservation is appended to its To delete Conference Templates Conference and Participant Monitoring General Monitoring Conference Level Monitoring To view the parameters of an ongoing conference Following information appears in the General tab Same line rate and use HD video Conference Properties Advanced dialog box opens Following information appears in the Advanced tab Conference Properties Video Quality dialog box opens Following information appears Click the Video Settings tab to list the video parameters Selecting a lecturer enables the Lecture Mode Requesting Help Icon Status indication Description Participant Alerts List Participant Properties Media Sources dialog box opens Participant Level MonitoringDisplaying Participants Properties IP Participant Properties Field Description Participant Status Capabilities used for the connection   Channels Columns Maximum network jitter since the channel was Field Description Click the Gatekeeper Status tab to view its parameters 11Participant Properties Gatekeeper Status Parameters Audio Monitoring ISDN/PSTN ParticipantsBit Rate Algorithm To view the participant’s properties during a conference Participant Properties Media Sources dialog box is displayed Field Description 14Participant Properties H.221 Parameters Polycom RMX 2000/4000 Administrator’s Guide 15ISDN/PSTN Participant Properties Connection Status 16ISDN/PSTN Participant Properties Channel Status Participant Phone Number In a dial-in MCU 10-1 Configuring the RMX to enable RecordingDefining the Recording Link 10-2 To define a Recording LinkClick OK Recording Link is added to the RMX unit 10-3 Enabling the Recording Features in a Conference IVR ServiceConference IVR Service Properties dialog box is displayed 10-4 To enable recording for a conferenceEnabling the Recording in the Conference Profile Recording Link Encryption 10-5 See Enabling the Recording in the Conference Profile on Recording Link SettingsRecording Link Encryption Guidelines 10-6 Profile Setting RSS Setting Flag Setting Recording Link 10-7 Managing the Recording Process Using the RMX Web Client to Manage the Recording ProcessTo manage the recording process using the right-click menu 10-8 10-9 Name Description Using Dtmf Codes to Manage the Recording Process 10-10 10-11 Conference Recording with Codian IP VCRMonitoring the recording participant 10-12 Users, Connections and Notes 11-1 11-2 Listing UsersTo view the users currently defined in the system 11-3 Administrators can add new users to the systemAdding a New User Deleting a User 11-4 11-5 Changing a User’s PasswordClick OK User’s password is changed 11-6 To disable a userDisabling a User Renaming a User To enable a userEnabling a User To rename a user 11-8 To list the users who are currently connected to the MCU ConnectionsViewing the Connections List 11-9 Managing RMX users includes User and Connection Management in Enhanced Security ModeManaging the user login process includes Controlling the user sessions includes Disabling/Enabling Users Managing the RMX UsersUser Types Renaming Users Password Character Composition Managing the User Login ProcessImplementing Strong Passwords 11-12 11-13 Implementing Password Re-Use / History RulesPassword Length 11-14 Defining Password AgingDefining Password Change Frequency User Lockout Forcing Password ChangeTemporary User Lockout 11-15 11-16 User Login RecordUser Lockout is an Audit Event Management Sessions per System Connection TimeoutControlling RMX User Sessions Sessions per User 11-18 Session TimeoutErase Session History After Logout 11-19 Using NotesTo create a note 11-20 To open or edit a noteTo delete a note Network Services 12-1 Management Network Default IP Service Conferencing Service IP Network ServicesTwo IP Services are defined for the RMX Management Network Primary Modifying the Management Network Default IP Service Conferencing ServiceTo view or modify the Management Network Service 12-3 12-4 Management Network Properties IP dialog box opensModify the following fields 12-5 12-6 12-7 Click the Routers tab Modify the following fields 12-8 12-9 DNS Click the DNS tab Modify the following fields12-10 RMX 2000 only Click the LAN Ports tab 12-11 View or modify the following fields 12-12 To view or modify the Default IP Service Modifying the Default IP Network ServiceFast Configuration Wizard 12-13 Default IP Service Networking IP dialog box opens 12-14 12-15 12-16 Click the Gatekeeper tab Modify the following fields 12-17 12-18 12-19 12-20 12-21 12-22 12-23 12-24 TOS Click the SIP Servers tab Modify the following fields 12-25 12-26 Send Certificate 12-27 Username@domain name Click the Security tab Modify the following fields 12-28 Ethernet Settings RMX 4000 Only 12-29 Modify the following field 12-30 IP Network Monitoring To monitor signaling status2IP Network Services Properties RMX CS IP 12-31 12-32 12-33 3IP Network Services Properties H.323Click the H.323 tab H.323 tab displays the following fields 12-34 4IP Network Services Properties SIP Servers 12-35 RMX Internal Addresses Default Management Network ServiceIPv6 Guidelines External Entities 12-37 RMX Network SecurityNetwork Separation 12-38 12-39 To enable Network SeparationEnabling Network Separation Enter the Default Router IP Address 12-40 12-41 12-42 Click LoginRMX Web Client Welcome screen is displayed Non Supported Capabilities and Conferencing Features ISDN/PSTN Network ServicesSupported Capabilities and Conferencing Features 12-43 12-44 Adding/Modifying ISDN/PSTN Network ServicesObtaining ISDN/PSTN required information To Add an ISDN/PSTN Network Service 12-45 Click Next 12-46 12-47 12-48 Click Next Span Definition dialog box is displayed 12-49 12-50 Click Save & Continue 12-51 12-52 To Modify an ISDN/PSTN Network Service Modifying an ISDN/PSTN Network ServiceMove the slider to the required setting Click Save & Close Spans Span DefinitionPhones 12-54 12-55 12-56 IVR Services 13-1 13-2 IVR Services ListTo view the IVR Services list Button Button Name Descriptions IVR Services Toolbar13-3 To add a language Conference IVR Services list, click the Add SupportedAdding Languages Languages button To upload messages to the MCU 13-5 13-6 Message Message Type Category 13-7 13-8 To define a new Conference IVR Service Defining a New Conference IVR ServiceDefining a New Conference IVR Service 13-9 13-10 IVR 13-11 13-12 13-13 13-14 13-15 13-16 Message Type Description 13-17 13-18 13-19 13-20 Roll Call Record Ivrrollcallusetonesinsteadof 13-21Roll Call Description Message Video Description Services 13-22 13-23 13-24 Operation Dtmf String Permission 13-25 13-26 To set up a new Entry Queue IVR Service Entry Queues IVR ServiceDefining a New Entry Queue IVR Service New Entry Queue IVR Service Global dialog box opens 13-28 13-29 Select the voice messages 13-30 13-31 To select the Default Entry Queue IVR Service To select the default Conference IVR ServiceIVR Service button 13-32 13-33 ServiceTo modify the properties of an IVR Service Adding a Music File Install Music File window opensReplacing the Music File To replace the Music file 13-35 Recording an Audio Message To define the format settings for audio messagesCreating Audio Prompts and Video Slides 13-36 Attributes list, select 16.000 kHz, 16Bit, Mono 13-37 To record a new audio message 13-38 13-39 To create a welcome video slide Creating a Welcome Video SlideTo record additional messages, repeat steps 1 to 13-40 Message Type Message Text File Name Default IVR Prompts and Messages13-41 13-42 13-43 13-44 NID Ivrmusicvolume Volume Control of IVR Messages, Music and Roll CallTo control the volume of IVR music, messages and Roll Call Ivrmessagevolume Ivrrollcallvolume 13-46 Call Detail Record CDR Utility 14-1 14-2 CDR FileCDR File Formats CDR File Contents 14-4 To open the CDR utility Viewing, Retrieving and Archiving Conference InformationViewing the Conference Records 14-5 14-6 Refreshing the CDR ListTo refresh the CDR list 14-7 Retrieving and Archiving Conference CDR RecordsTo retrieve and archive CDR records Menu Option Button Action 14-8 15-1 Call FlowsDirect Dialing Dialing from H.323 Endpoints 15-2 Dialing string 15-3 Dialing from SIP Endpoints 15-4 15-5 Gateway IVROptional Dialing from ISDN/PSTN Endpoints 15-6 MCU prefix in Gkgw Profile ID 15-7 Interoperability with CMA 15-8 Connection Indications 15-9 Gateway Functionality 15-10 15-11 To define a new Conference IVR Service for gateway calls Configuring the Gateway Components on the RMXDefining the IVR Service for Gateway Calls 15-12 15-13 15-14 15-15 15-16 Defining the Conference Profile for Gateway CallsTo define a Conference Profile for Gateway Sessions To define a new Gateway Profile Define the required settings for Encryption and LPRDefining the Gateway Profile RMX Management Rarely Used pane, click Gateway Profiles 15-18 15-19 15-20 15-21 Displaying the Connection Information System ConfigurationClick OK New Gateway Profile is added to the list 15-22 Monitoring Ongoing Gateway SessionsGateway Session Parameters Connected Participant Parameters 15-23 Dialing to Polycom DMA 15-24 To set up the Meeting Room for direct dialing 15-25 15-26 Installing the RMX Manager 16-1 Click the Install RMX Manager link 16-2 16-3 16-4 To use the Windows Start menu Click Start Programs Starting the RMX Manager ApplicationTo use the browser Click All Programs Polycom RMX Manager Connecting to the MCU 16-6 To connect the RMX Manager to an MCU 16-7 16-8 RMX Manager Main Screen 16-9 MCUs Pane 16-10 MCUs toolbar contains the following buttons Conferences PaneMCUs Toolbar 16-11 Monitoring conferences RMX ManagementConferences list toolbar contains the following buttons Starting a new conference System Alerts List PaneStatus Bar 16-13 Port Usage Gauges Address BookParticipant Alerts MCU State To add an RMX unit Adding MCUs to the MCUs ListConference Templates 16-15 443 16-16MCU IP 16-17 FieldDescription Starting a Conference from the Conferences Pane Administrator’s Guide, Meeting Rooms onStarting a Conference Start a Reservation New Conference General dialog box opens 16-19 Reservation Calendar is displayed Starting a ReservationTo start a conference from the Reservation Calendar Click the New Reservation button 16-21 Monitoring Conferences 16-22 Grouping the Participants by MCU 16-23 Start Monitoring/Stop Monitoring 16-24 16-25 Modifying the MCU PropertiesTo view and/or modify the MCU Properties To disconnect an MCU Disconnecting an MCURemoving an MCU from the MCUs Pane To Remove an MCU from the list To select a language Changing the RMX Manager LanguageMCU icon is removed from the MCUs pane 16-27 RMX Management pane, click IP Network Services Installing RMX Manager for Secure Communication ModeTo install the RMX Manager 16-28 Enter the Local Domain Name Clear the Secured RMX Communication check boxClick OK Click the DNS tab 16-29 Create a Certificate Request 16-30 Set the RMX to Secure Communication Mode 16-31 16-32 Using an Internal Certificate Authority 16-33 16-34 Certificate Export Wizard is displayedSelect Base-64 encoded X.509 .CER 16-35 Successful export message is displayed Click the OK button 16-36 System and Participant Alerts 17-1 17-2 System AlertsTo view the System Alerts list 17-3 17-4 Participant AlertsTo view the Participants Alerts list 17-5 System ConfigurationModifying System Flags Mcmsparameters tab, the following flags can be modified 17-6 17-7 Version 4.x and earlier enter the IP Externaldblogin17-8 Externaldb 17-9 17-10 17-11 17-12 17-13 17-14 17-15 17-16 17-17 Manually Adding and Deleting System FlagsTo add a flag Flag and Value Description Following flags can be manually added to17-18 17-19 17-20 17-21 17-22 17-23 17-24 17-25 17-26 17-27 Sendwideresto To delete a flag17-28 Legacyepcontentdefaultlayout Flag Values 17-29 17-30 17-31 Range Default Network SecurityJitcmode System Flag Flag 17-32 Alive Timeout SessionWindowin Minutes Lastlogin YES Attempts User Timoutin Minutes Userlockout YES 17-33 Range Default Password ManagementForce YES YES/NO Strong Password Policy Minpassword Default Auto Layout is controlled by 11 flags Auto Layout ConfigurationCustomizing the Default Auto Layout 17-34 CPLAYOUT1X1 CPLAYOUT1X2 CPLAYOUT1X2HOR Default Value Possible Values17-35 CPLAYOUT1X2VER 17-36 AUTOLAYOUT5 17-37Predefined To Alter the RMX Time RMX TimeAltering the clock 17-38 17-39 17-40 Resource ManagementResource Capacity Resource Capacity Modes 17-41 Continuous Presence Resolution/fps Video Resources UsedResource Usage 17-42 WVGA/30 WVGA/25 17-43WCIF/25 WSIF/30 17-44 High Definition Video SwitchingVoice WSIF/60 WCIF/60 Fixed Resource Capacity Video/Voice Port ConfigurationFlexible Resource Capacity Mode 17-45 Configuring the Video/Voice Resources in MPM Mode 17-46 RMX menu, click Setup Video/Voice Port Configuration Configuring the Video/Voice Resources in MPM+ ModeTo allocate Audio Only ports in MPM+ mode Flexible Resource Capacity To allocate resources in Fixed Resource Capacity mode 17-48 17-49 Resource Type MaximumAudio Only 17-50 Forcing Video Resource Allocation to CIF Resolution 17-51 17-52 To cancel the forcing of CIF resourceTo force CIF resource Displaying the Resource Report Main toolbar, click Administration Resource ReportResource Report 17-53 17-54 Resource Report Display in Flexible Resource Capacity ModeExample An RMX 2000 in Flexible Resource Capacity Mode has Column Description 17-55 Resource Report is displayed as followsPort Gauges 17-56 Resource Report in Fixed Resource Capacity ModeExample An RMX 2000 in Fixed Resource Capacity Mode has ISDN/PSTN 17-57 To Set the Port Usage Threshold Setting the Port Usage ThresholdPort Usage 17-58 SIP Dial-in Busy Notification 17-59 Port Usage Gauges 17-60 Video Ports Gauge Port Gauges in Flexible/Fixed Capacity ModesAudio Ports Gauge 17-61 17-62 System InformationTo view the System Information properties box 17-63 RMX 17-64 MIB Management Information Base Files Snmp Simple Network Management ProtocolDetailed Description Private Mibs MIB H.341 H.323 Alarm-MIBSupport for MIB-II Sections Standard MIBs 17-67 320MCU-MIB Traps 17-68 Status Trap Content 17-69 17-70 To enable Snmp optionDefining the Snmp Parameters in the RMX 17-71 17-72 Click the Traps tabRMX-SNMP Properties Traps dialog box opens 17-73 RMX-SNMP Properties Security dialog box opens 17-74 17-75 Accepted Host IP Address dialog box opensRMX Snmp Properties Security dialog box, click OK Audible Alarm Permissions Audible AlarmsUsing Audible Alarms 17-76 Stop Repeating Message Configuring the Audible AlarmsWhen selected all audible alarms are immediately stopped User Customization User Customization window opens 17-78 17-79 Replacing the Audible Alarm FileDownload Audible Alarm File window opens 17-80 To customize the Multilingual Setting Multilingual SettingCustomizing the Multilingual Setting 17-81 Customizing Banners Banners Configuration dialog box opensBanner Display and Customization 17-82 Customize the banners by modifying the following fields Login Screen BannerBanner Display 17-83 17-84 Main Screen Banner 17-85 17-86 Backup and Restore GuidelinesSoftware Management Browse to the Backup Directory Path and then click Backup Using Software ManagementBackup Configuration dialog box opens 17-87 Browse to the Install Path and then click Install 17-88 To Ping a network entity from the RMX Using PingPing RMX 17-89 Modify or complete the following fields 17-90 17-91 Notification SettingsTo configure the notifications Following notification options are displayed 17-92 Logger Diagnostic Files 17-93 File name format Following tasks can be performedFile name structure Retrieving the Logger Files Viewing the Logger File contents Auditor Event History File Storage AuditorAuditor Files 17-96 17-97 Retrieving Auditor FilesAuditor Files dialog box is displayed To open the file in the Auditor File Viewer To retrieve files for storage on a workstationClick Retrieve Files 17-98 17-99 Auditor File ViewerAuditor File Viewer is displayed Following fields are displayed for each event 17-100 PUT Http 17-101GET Http Mkdir Http Audit Events Alerts and FaultsLists Alerts and Faults that are recorded by the Auditor To open an auditor event file stored on the workstation 17-103 17-104 TransactionsLists Transactions that are recorded by the Auditor 17-105 17-106 Installing ActiveXActiveX Bypass 17-107 17-108 Resetting the RMXTo reset the RMX 17-109 Viewing the Status of the Hardware Components 18-1 18-2 Button Name Description HW Monitor Pane Toolbar18-3 18-4 Viewing Hardware RMX 2000 Component’s PropertiesHardware Properties dialog box has the following structure To view the MCU Properties 18-5 18-6 18-7 To view the Card Properties 18-8 18-9 18-10 To View the Supporting Hardware Components PropertiesBackplane Properties 18-11 Field Description General SettingsFAN Properties Fans LAN 0, LAN 1, LAN 2 Properties 18-12 Viewing Hardware RMX 4000 Component’s Properties 18-13 18-14 18-15 18-16 18-17 18-18 Backplane+ Properties 18-19 18-20 18-21 Diagnostic Mode 18-22 18-23 Performing DiagnosticsTo run Diagnostics on a Hardware Component 18-24 Click the Run Selected Tests button 18-25 18-26 Diagnostics MonitoringMCU Monitor Cards Monitor 18-27 Error Buffer 18-28 Appendix a IP Disconnection Causes Appendix A-Disconnection Causes Disconnection Cause Description Not wish to take the call at this time Disconnection Cause Description Returned Disconnection Cause Description Disconnection Cause Description Disconnection Cause Description Isdn Disconnection Causes Disconnection Cause Number Summary Description Disconnection Cause Number Summary Description Status Enquiry CUG Disconnection Cause Number Summary Description Suspended a Resume message cannot be executed by 100 Message with Appendix A-Disconnection Causes Alarms Appendix B Alarm Code Alarm Description CPU slot ID not identified Encryption Server Error. Failed to Alarm Code Alarm Description Free space percentage% free space Blocks Alarm Code Alarm Description GUI System configuration file is invalid Alarm Code Alarm Description Alarm Code Alarm Description Polycom RMX 2000/4000 Administrator’s Guide Produce a Redalarm Alert Adding the appropriate flag is the system configuration DNS System has been configured for Jitc User Name Support cannot be used Appendix C Appendix C-CDR Fields Unformatted File Conference Summary Record Field Description Event Records Standard Event Record Fields Event Types Event Code Event Name Description Undefined 23 H323 Participant ConnectedNEW Billing Code Link SIPRecording SIP Private User ADD Party Continue IPV6 AddressTerminate User Delete User SET END User UpdateReconnect Time Back to Attend PartyOperator Move Party from Continue Participant Disconnected Continue 1, User UpdateUpdate Participant Continue 2101, 2105 Defined Participant Table C-35, Event Fields for Event Conference Start Continue On page C-22 Event Specific Fields Polycom RMX 2000/4000 Administrator’s Guide Field Description Time the conference starts, without any participant Maximum number of participants that can connect to Automatic switching between participants is enabled Table C-6 Any other number Unknown ATT Accunet NTI FXNTI TIE Trunk Field Description Table C-10Event fields for Event 4 ISDN/PSTN Channel Field Description Field Description Field Description User Update Participant Field Description A dial-out connection, participant phone numbers are 323 SIP URI Tel URL User Update Participant Continue Table C-17Event fields for Event 15 H323 Call Setup Field Description Field Description Field Description SIP MCU SIP URI Name sent by the end point Table C-23Event Fields for Event 22 Dtmf Code Failure Verified by authentication Table C-28 Polycom RMX 2000/4000 Administrator’s Guide Destination Conf Field Description MCU Isdn Terminal SIP URI Table C-35 VIP Disconnection Cause Values Value Call Disconnection Cause 191 H323 call close. Remote busy Value Call Disconnection Cause Value Call Disconnection Cause MGC Manager Events that are not Supported by the RMX Following MGC Manager events are not supported by the RMX Appendix C-CDR Fields Unformatted File Ad Hoc Conferencing without Authentication Appendix D Ad Hoc Conferencing without Authentication Starting a conference uses the following method Ad Hoc Conferencing with Authentication Network Polycom RMX 2000/4000 Administrator’s Guide Conference Access with External Database Authentication Conference Access Validation All Participants Always NetworkPage Conference Access Validation Chairperson Only Upon Request NetworkPage Ad Hoc Settings Authentication Settings External Database Application Settings To set the System Configuration flags Flag Description and Value Externaldb  Set the External Server Authentication field to Numeric ID Enabling External Database Validation for Conferences Access  Set the External Server Authentication field to Appendix E Field Description Out of Order Number of packets arriving out of order. The fol Field Description Switching to Secure Mode Purchasing a Certificate Table F-1Create Certificate Request Click Send Details Installing the CertificateTo install the certificate Appendix F-Secure Communication Mode Creating/Modifying System Flags Enabling Secure Communication ModeWhen Secure Communications Mode is enabled Securityprotocol Alternate Management Network Securing an External Database Appendix F-Secure Communication Mode Management Network Primary Alternate Management Network Separation on Configuring the WorkstationLogged in on the Management Network To modify the workstation’s IP addresses Polycom RMX 2000/4000 Administrator’s Guide Appendix G-Configuring Direct Connections to RMX Example IP address near 192.168.1.nn IP Address Connecting to the Management Network To connect directly to the RMX Appendix G-Configuring Direct Connections to RMX Connecting to the Alternate Management Network To connect to the Alternate Management Network Procedure 2 Configure the Modem Connecting to the RMX via ModemProcedure 1 Install the RMX Manager Configure the modem as follows Procedure 3 Create a Dial-up Connection To create a dial-up connection Appendix G-Configuring Direct Connections to RMX Polycom RMX 2000/4000 Administrator’s Guide Appendix G-Configuring Direct Connections to RMX Polycom RMX 2000/4000 Administrator’s Guide To use the Windows Start menu Procedure 4 Connect to the RMXTo Connect using the RMX Manager To use the browser Click All Programs Appendix H To set the RMX as trusted and define Static Routes in OCS Configuring the OCS for RMX 2000/4000Setting the Trusted Host and Static Route for RMX Open the OCS Management application Expand the Enterprise Pools list Pool Front End Properties dialog box opens Click the Host Authorization tab To add RMX to the Routing Roles Page To create the TLS certificate in the OCS Select Create a New Certificate and click Next Delayed or Immediate Request window appearsAvailable Certificate Tasks window appears Organization Information window appears Name and Security Settings window appearsSelect the Mark cert as exportable check box Your Server’s Subject Name window appears Geographical Information window appears Choose a Certification Authority window appears Click Finish MS R2 Assign Certificate Task window appearsCertificate Wizard Completed window appears MS R2 Select Export a certificate to a *.pfx file and click Next Available Certificates window appears Export Certificate Password window appears Certificate Wizard Completed window appears To create the certPassword.txt file Load Front End Properties dialog box opens Page Service DNS Servers Addresses Defining a SIP Network Service in the RMX To configure the RMX IP Network ServicePage Polycom RMX 2000/4000 Administrator’s Guide Page Polycom RMX System Flag Configuration Default IP Service Networking IP dialog box, click OK Flag Name Value and Description Sipfreevideoresources Sipfastupdateinterval ENV Enter the conferencing entity SIP URI in the format Dialing to an Entry Queue, Meeting Room or ConferenceTo dial in directly to a conference or Entry Queue Conferencing entity routing name@domain name Active Alarms and Troubleshooting Active Alarms OCS Troubleshooting Known Issues