Chapter 7-Operator Assistance & Participant Move

In attended mode, the RMX user (operator) can perform one of the following actions:

Participants connected to the Entry Queue who fail to enter the correct destination ID or conference password can be moved by the user to the Operator conference for assistance.

After a short conversation, the operator can move the participant from the Operator conference to the appropriate destination conference (Home conference).

The operator can connect participants belonging to the same destination conference to their conference simultaneously by selecting the appropriate participants and moving them to the Home conference (interactively or using the right-click menu).

The operator can move one or several participants from an ongoing conference to the Operator conference for a private conversation.

The operator can move participants between ongoing Continuous Presence conferences.

Operator Conference Guidelines

An Operator conference can only run in Continuous Presence mode.

Operator conference is defined in the Conference Profile. When enabled in Conference Profile, High Definition Video Switching option is disabled.

An Operator conference can only be created by a User with Operator or Administrator Authorization level.

Operator conference name is derived from the User Login Name and it cannot be modified.

Only one Operator conference per User Login Name can be created.

When created, the Operator conference must include one and only one participant - the Operator participant.

Only a defined dial-out participant can be added to an Operator conference as an Operator participant

Once running, the RMX user can add new participants or move participants from other conferences to this conference. The maximum number of participants in an Operator conference is the same as in standard conferences.

Special icons are used to indicate an Operator conference in the Ongoing Conferences list and the operator participant in the Participants list.

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Polycom 2000/4000 manual Operator Conference Guidelines