Polycom RMX 2000/4000 Administrator’s Guide

Participant Alerts List

The Participant Alerts list contains all the participants who are currently waiting for operator assistance.

Participants are automatically added to the Participants Alerts list in the following circumstances:

The participant fails to connect to the conference by entering the wrong conference ID or conference password and waits for the operator’s assistance

The participant requests Operator’s Assistance during the ongoing conference

This list is used as reference only. Participants can be assisted and moved to the Operator conference or the destination conference only from the Participants list of the Entry Queues or ongoing conference where they are awaiting assistance.

The participants are automatically removed from the Participant Alerts list when moved to any conference (including the Operator conference).

Audible Alarms

In addition to the visual cues used to detect events occurring on the RMX, an audible alarm can be activated and played when participants request Operator Assistance.

Using Audible Alarms

The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the RMX Web Client or RMX Manager.

The Audible Alarm played when Operator Assistance is requested is enabled and selected in the Setup > Audible Alarm > User Customization. When the Audible Alarm is activated, the *.wav file selected in the User Customization is played, and it is repeated according to the number of repetitions defined in the User Customization.

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Polycom 2000/4000 manual Participant Alerts List, Using Audible Alarms