Entry Queues IVR Service, 13-27 | Polycom 2000/4000 specs

Polycom RMX 2000/4000 Administrator’s Guide

Entry Queues IVR Service

An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate conference according to the conference ID they enter.

An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice prompts and video slide guiding the participants through the connection process.

An Entry Queue IVR Service is a subset of an IVR Service. You can create different Entry Queue Services for different languages and personalized voice messages.

The RMX is shipped with a default Entry Queue IVR Service and all its audio messages and video slide. You can define new Entry Queue IVR Services or modify the default Entry Queue IVR Service.

Defining a New Entry Queue IVR Service

To set up a new Entry Queue IVR Service:

1In the RMX Management pane, click IVR Services ().

2In the IVR Services list, click the New Entry Queue IVR Service () button.

The New Entry Queue IVR Service - Global dialog box opens.

3Fill in the following parameters:

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Polycom 2000/4000 manual Entry Queues IVR Service, Defining a New Entry Queue IVR Service, 13-27

Contents

Version 5.0.1 January 2010 DOC2518C Polycom RMX 2000/4000 Administrator’s Guide Patent Pending Regulatory Notices RMX 2000 complies with IDA standards G0916-07 Table of Contents Table of Contents Iii Entry Queues, Ad Hoc Conferences and SIP Factories Address Book Operator Assistance & Participant Move Conference and Participant Monitoring Vii Viii Call Flows 15-1 RMX Manager Application 16-1 RMX Administration and Utilities 17-56 ISDN/PSTN Xii Xiii Ad Hoc Conferencing and External Database Authentication Connecting to the Alternate Management Network Procedure 2 Configure the ModemXiv LPR Setting Value Entry Queue Meeting Rooms Standard Conferencing Conferencing Modes Supported resolutions Supplemental Conferencing Features To list Conference Profiles Viewing ProfilesRMX Management pane, expand the Rarely Used list Click the Conference Profiles button Button Descriptions Name Profile Toolbar To define a new Profile Defining Profiles Field/Option Description Click the Advanced tab Define the following parameters New Profile Advanced dialog box opens At the End After Last Quits All the participants At the End When Last Participant Remains New Profile Video Quality dialog box opens Click the Video Quality tab People Video Definition Guide, H.239 on Content Video Definition New Profile Video Settings dialog box opens Click the Video Settings tab YES Is set to Flexible Mode Number of Video Participants Auto Layout Default Settings Number Available Video Layouts Video Windows Conference Profiles Select one of the Skin options Field/Option Description Modifying an Existing Profile To modify the Profile PropertiesParameter Description Deleting a Conference Profile To delete a Conference ProfileConference Profile is deleted Video Session Modes Dynamic Continuous Presence CP Mode Continuous Presence CP Conferencing High Definition Video Switching Mode Video Resolutions in CP CIF2CIF/WCIF Additional Intermediate Video Resolutions Additional Video Resolutions in MPM+ Mode352 x 288 pixels at 50 fps 512 x 288 pixels at 50 fps Video Display with CIF, SD and HD Video Connections Setting the Maximum CP Resolution for ConferencingA 1X1 Video Layout HD1080 CP Conferencing with H.263 4CIF 263 4CIF Guidelines Guidelines High Definition Video Switching Modifying the HD Video Switching Threshold Bit Rate Enabling HD Video SwitchingCreating a High Definition Video Switching Profile To Modify the HD Video Switching Threshold Select the High Definition Video Switching check box To Create an HD Enabled Profile Monitoring High Definition Video Switching Conferences 239 Content Transmission Modes Endpoint Capabilities Content Protocol Defining Content Sharing Parameters for a Conference Entry QueuesCascade Links 5H.239 Content Options Guidelines for Sending Content to Legacy Endpoints Sending Content to Legacy Endpoints Interoperability with Polycom CMA and DMA Content Display on Legacy Endpoints Enabling the Send Content to Legacy Endpoints Option To modify system flags Legacyepcontentdefaultlayout Layout Flag Value Click OK Flag is updated in the Mcmsparameters list Stopping a Content SessionTo end the current Content session Layout Flag Value Lecture Mode Enabling Lecture ModeEnabling the Automatic Switching Restricting Content Broadcast to Lecturer To enable Lecture Mode for the ConferenceSelecting the Conference Lecturer When enabled, the following rules apply Lecture Mode Monitoring To control the Lecture Mode during an Ongoing Conference Polycom RMX 2000/4000 Administrator’s Guide MPM and MPM+ Card Configuration Modes Closed CaptionsClosed Captions Guidelines New Flag field enter Enableclosedcaption Enabling Closed CaptionsTo change the flag value Media Encryption Guidelines Media Encryption Setting Permitted Conference AccessConference Participant Encryption Connection Entry Queue Access YES Encryption Flag Settings Move GuidelinesTo modify the Encryption flag To enable encryption at the conference level Enabling Encryption in the ProfileEnabling Encryption at the Participant Level To enable encryption at the participant level Monitoring the Encryption Status Lost Packet Recovery LPR Lost Packet RecoveryPacket Loss Causes of Packet Loss Enabling Lost Packet Recovery Lost Packet Recovery Guidelines Monitoring Lost Packet Recovery Polycom RMX 2000/4000 Administrator’s Guide Telepresence Mode RMX Telepresence Mode GuidelinesSystem Level Room Participant/Endpoint Level Conference Level TPX RPX RPX and TPX Video Layouts Number of Endpoints Layouts 2RPX and TPX Room System connected using RMX 2000/4000 Enabling Telepresence Select the required video layout To configure a participant/endpoint for Telepresence Any conference that is ongoing can be saved as a template Saving an Ongoing Conference as a TemplateTo save an ongoing conference as a template RPX TPX To start an ongoing conference from a Template Starting an Ongoing Conference From a Template 3Cascaded Conferences Star Topology Cascading Conferences Star Topology 4Video Layouts in Cascaded Conferences Conference a Conference B Creating the cascade-enabled Entry Queue Creating the Cascade-enabled Entry QueueCreating a cascade-enabled Dial-out link To define a Cascade-Enabled Entry Queue Additional Conferencing Information To define the Dial-out Cascaded Link Creating the Dial-out Cascaded Link For Example 78485#24006#1234 Polycom RMX 2000/4000 Administrator’s Guide To enable cascaded links to connect without a password Enabling Cascaded Conferences without Password Monitoring Cascaded Conferences Conference a Linked ConferenceConference B Destination Conference Additional Conferencing Information Cascading Conferences H.239-enabled MIH Topology MIH Cascading LevelsMIH Cascading allows Master and Slave Conferences MIH Cascading Guidelines Conference B Conference C Video Session Mode, Line Rate and Video Settings Level Content Sharing Setting up MIH Cascading Conferences Conf Kbps 128 256 384 512 768 1024 1472 1920 ModeRMX to RMX Cascading Dialing RMX 2000 Level Direction Creating a Cascade Enabled Entry Queue Dialing RMX 2000 Level DirectionMaster RMX Additional Conferencing Information Creating a Cascade Enabled Dial-out Participant Link Creating the Cascaded ConferencesTo define the dial-out cascade participant link 17New Participant Dial-out Cascade Link GatekeeperPrefix CascadeEnable Additional Conferencing Information MGC to MGC to RMX 2000 Cascading To MGC Setting the flags in the MGC Defining the Cascading Entry Queue in the MGC Click OK If you changed the flags, reset the MCU Participant Properties Identification dialog box, enter a Participant NameFor Example 1002##12001##1234 For Example Setting the Flags on the RMX H263ANNEXT=YES defaultFORCE1X1LAYOUTONCASCADEDLINK CONNECTION=YES default Click OK Reset the MCU to apply the changes Defining the Cascade Enabled Entry Queue on the RMXFor more details, see the RMX 2000 to RMX 2000 Cascading Defining the Dial-out Participant on the RMX Defining the Cascading Conferences EQ ID MCU Prefix as Password Monitoring Participants in an MIH Cascaded Conference Starting and Monitoring MIH Cascading Conferences To monitor cascading enabled conferences To view the linked Participant Properties Viewing Participant Properties Additional Conferencing Information Meeting Rooms Meeting Room Name Default Line Rate To list Meeting Rooms Meeting Rooms ListMeeting Rooms button Meeting Rooms List is displayed Meeting Room List columns include Toolbar Right-click Description Button Menu Meeting Room Toolbar & Right-click Menu To create a new meeting room Creating a New Meeting Room Entry Queues Entry Queues, Ad Hoc Conferences and SIP Factories Parameter Value Default Entry Queue properties Polycom RMX 2000/4000 Administrator’s Guide Defining a New Entry Queue To define a new Entry QueueRMX Management Rarely Used pane, click Entry Queues Option Description Option Description ISDN/PSTN Listing Entry Queues Click OK New Entry Queue is added to the Entry Queues listTo view the list of Entry Queues Modifying the EQ Properties Setting a Transit Entry QueueTransit Entry Queue To modify the EQ RMX Management Rarely Used pane click Entry Queues To cancel the Transit Entry Queue setting Ad Hoc Conferencing Gateway to Polycom Distributed Media Application DMA Creating SIP Factories SIP FactoriesTo create a new SIP Factory RMX Management Rarely Used pane, click SIP Factories New Factory Properties Click OK New SIP Factory is added to the list Entry Queues, Ad Hoc Conferences and SIP Factories Address Book Displaying and Hiding the Address Book Viewing the Address Book Click the tab to re-open the Address Book Adding a Participant to the Address Book Adding a new participant to the Address Book DirectlyTo add a new participant to the Address Book Ascii Define the following fields Only SIP Address, first select the type of alias and then enter Field Description SIP Only IP Only Define the following Advanced parameters AGC Cascaded Link If this participant is used as a link between Click the Add to Address book button Participant Properties window opens Modifying Participants in the Address Book When required, you can modify the participant’s propertiesTo modify participant properties in the Address Book Participant’s Properties window appears Searching the Address Book Deleting Participants from the Address BookTo delete participants from the Address Book To search for participants in the Address Book To filter an address book field Filtering the Address Book To clear the filter and display all entries Participant Groups Adding a New Group to the Address BookTo define a New Group To delete a Group Deleting a Group from the Address Book To Modify a Group Modifying a Group in the Address Book Importing and Exporting Address Books Exporting an Address BookTo Export an Address Book To Import and Address Book Importing an Address Book RMX Side On the RMX menu, click Setup System Configuration Integrating the Polycom CMA Address Book with the RMXCMA Address Book Integration Guidelines System Flags Mcmsparametersuser dialog box opens ContentFlag Description External Password External ContentipHttp//IP address of the CMA server User Address Book Guidelines SystemResources Reservations Reservations Using the Reservation Calendar To open the Reservation CalendarRMX Management pane, click the Reservations button Toolbar Buttons Reservations ViewsToolbar buttons functions are described in Table Button Description Day View Week ViewToday View Single day is displayed List View To change between Week and Day views Changing the Calendar View To change to List View To view Today the current date Scheduling Conferences Using Reservation Calendar Creating a New ReservationTo return to Calendar View Method III To interactively define the duration To create a new reservationOpen the Reservations 2New Reservation Reserved Resources Click the Schedule tab 3New Reservation Schedule Tab First, second,...,last Sun-Sat Day 1-31 of every 1-12 months Field Description Click the Participants tab Conference Template name Sales ExampleDisplay Name for single scheduled occurrence Sales If 3 recurrences of the reservation are created Reservations can be accessed and managed via all the views Using the Week and Day views of the Reservations CalendarManaging Reservations Viewing and Modifying Reservations To move the Reservation to another time slot To change the Reservation’s Start timeTo change the Reservation’s End time To delete a single reservation Deleting ReservationsClick the Delete Reservation button. or To delete all recurrences of a reservation Select Delete the series Searching for Reservations using Quick SearchClick OK All occurrences of the Reservation are deleted Reservations by Display Name Clear the Quick Search field To clear the search and display all reservationsClick Search All Reservations are displayed Operator Conferences Operator Assistance & Participant Move Operator Conference Guidelines Defining the Components Enabling Operator Assistance Click the Conference Chairperson tab New Conference IVR Service Welcome dialog box opens New Conference IVR Service General dialog box opens Click the Conference Password tabNew Conference IVR Service Roll Call dialog box opens Click the Video Services tab Click the Operator Assistance tab New Conference IVR Service Dtmf Codes dialog box opens Polycom RMX 2000/4000 Administrator’s Guide New Entry Queue IVR Service Welcome dialog box opens New Entry Queue IVR Service Conference ID dialog box opensNew Entry Queue IVR Service Video Services dialog box opens Defining a Conference Profile for an Operator Conference 1New Profile General Parameters Line rate and use HD video 2New Profile Advanced Parameters Recording link which is not considered a participant 3New Profile Video Quality Parameters Content Settings To start a conference from the Conference pane Defining an Ongoing Operator Conference 4New Conference General Options Be used in the Routing Name Comma, colon and semicolon characters cannot Field Description New Conference Participants dialog box opens Saving an Operator Conference to a Template To save an ongoing Operator conference as a templateRight-click and select Save Conference to Template Starting an Operator Conference from a Template Click the Start Conference from Template button. orRight-click and select Start Conference from Template Requesting Help Icon Status indication Description Audible Alarms Using Audible AlarmsParticipant Alerts List Move Guidelines Moving Participants Between Conferences Moving Participants Using drag and drop Moving a Participant Interactively Operator Assistance & Participant Move Conference Template Guidelines Conference Templates Clicking the tab opens the Conference Templates list Using Conference Templates Conferences List toolbar includes the following button Conference Template toolbar includes the following buttons Creating a new Conference Template from Scratch Creating a New Conference TemplateTo create a new Conference Template Click the New Conference Template button New Template Participants dialog box opens Modify the fields of the General tab New Participant General tab opens New Participant Advanced tab opens Optional. Click the Information tab New Participant Information tab opens New Conference Template Information tab opens Saving an Ongoing Conference as a Template Polycom RMX 2000/4000 Administrator’s Guide Starting an Ongoing Conference From a Template Starting an Operator Conference from a Template Reservation Scheduling a Reservation From a Conference TemplateTo schedule a Reservation from a Conference Template Right-click and select Schedule Reservation from Template Conference Template and Reservation Name Series number 0000n of each reservation is appended to its Deleting a Conference TemplateDisplay Name To delete Conference Templates Conference and Participant Monitoring General Monitoring To view the parameters of an ongoing conference Conference Level Monitoring Following information appears in the General tab Same line rate and use HD video Conference Properties Advanced dialog box opens Conference Properties Video Quality dialog box opens Following information appears in the Advanced tab Following information appears Click the Video Settings tab to list the video parameters Selecting a lecturer enables the Lecture Mode Requesting Help Icon Status indication Description Participant Alerts List Participant Level Monitoring Displaying Participants PropertiesParticipant Properties Media Sources dialog box opens IP Participant Properties Field Description Participant Status Capabilities used for the connection   Columns Channels Maximum network jitter since the channel was Field Description Click the Gatekeeper Status tab to view its parameters 11Participant Properties Gatekeeper Status Parameters Bit Rate Monitoring ISDN/PSTN ParticipantsAudio Algorithm Participant Properties Media Sources dialog box is displayed To view the participant’s properties during a conference Field Description 14Participant Properties H.221 Parameters Polycom RMX 2000/4000 Administrator’s Guide 15ISDN/PSTN Participant Properties Connection Status 16ISDN/PSTN Participant Properties Channel Status MCU Participant Phone Number In a dial-in Configuring the RMX to enable Recording Defining the Recording Link10-1 To define a Recording Link Click OK Recording Link is added to the RMX unit10-2 Enabling the Recording Features in a Conference IVR Service Conference IVR Service Properties dialog box is displayed10-3 To enable recording for a conference Enabling the Recording in the Conference Profile10-4 10-5 Recording Link Encryption Recording Link Encryption Guidelines Recording Link SettingsSee Enabling the Recording in the Conference Profile on 10-6 10-7 Profile Setting RSS Setting Flag Setting Recording Link To manage the recording process using the right-click menu Using the RMX Web Client to Manage the Recording ProcessManaging the Recording Process 10-8 Name Description 10-9 10-10 Using Dtmf Codes to Manage the Recording Process Conference Recording with Codian IP VCR Monitoring the recording participant10-11 10-12 11-1 Users, Connections and Notes Listing Users To view the users currently defined in the system11-2 Administrators can add new users to the system Adding a New User11-3 11-4 Deleting a User Changing a User’s Password Click OK User’s password is changed11-5 To disable a user Disabling a User11-6 Enabling a User To enable a userRenaming a User To rename a user 11-8 Viewing the Connections List ConnectionsTo list the users who are currently connected to the MCU 11-9 Managing the user login process includes User and Connection Management in Enhanced Security ModeManaging RMX users includes Controlling the user sessions includes User Types Managing the RMX UsersDisabling/Enabling Users Renaming Users Implementing Strong Passwords Managing the User Login ProcessPassword Character Composition 11-12 Implementing Password Re-Use / History Rules Password Length11-13 Defining Password Aging Defining Password Change Frequency11-14 Temporary User Lockout Forcing Password ChangeUser Lockout 11-15 User Login Record User Lockout is an Audit Event11-16 Controlling RMX User Sessions Connection TimeoutManagement Sessions per System Sessions per User Session Timeout Erase Session History After Logout11-18 Using Notes To create a note11-19 To open or edit a note To delete a note11-20 12-1 Network Services Two IP Services are defined for the RMX IP Network ServicesManagement Network Default IP Service Conferencing Service Management Network Primary To view or modify the Management Network Service Default IP Service Conferencing ServiceModifying the Management Network 12-3 Management Network Properties IP dialog box opens Modify the following fields12-4 12-5 12-6 12-7 12-8 Click the Routers tab Modify the following fields 12-9 Click the DNS tab Modify the following fields 12-10DNS 12-11 RMX 2000 only Click the LAN Ports tab 12-12 View or modify the following fields Fast Configuration Wizard Modifying the Default IP Network ServiceTo view or modify the Default IP Service 12-13 12-14 Default IP Service Networking IP dialog box opens 12-15 12-16 12-17 Click the Gatekeeper tab Modify the following fields 12-18 12-19 12-20 12-21 12-22 12-23 TOS 12-24 12-25 Click the SIP Servers tab Modify the following fields Send Certificate 12-26 Username@domain name 12-27 12-28 Click the Security tab Modify the following fields 12-29 Ethernet Settings RMX 4000 Only 12-30 Modify the following field 2IP Network Services Properties RMX CS IP To monitor signaling statusIP Network Monitoring 12-31 12-32 3IP Network Services Properties H.323 Click the H.323 tab H.323 tab displays the following fields12-33 12-34 12-35 4IP Network Services Properties SIP Servers IPv6 Guidelines Default Management Network ServiceRMX Internal Addresses External Entities 12-37 Network Separation Network SecurityRMX 12-38 To enable Network Separation Enabling Network Separation12-39 12-40 Enter the Default Router IP Address 12-41 Click Login RMX Web Client Welcome screen is displayed12-42 Supported Capabilities and Conferencing Features ISDN/PSTN Network ServicesNon Supported Capabilities and Conferencing Features 12-43 Adding/Modifying ISDN/PSTN Network Services Obtaining ISDN/PSTN required information12-44 12-45 To Add an ISDN/PSTN Network Service 12-46 Click Next 12-47 12-48 12-49 Click Next Span Definition dialog box is displayed 12-50 12-51 Click Save & Continue 12-52 Move the slider to the required setting Modifying an ISDN/PSTN Network ServiceTo Modify an ISDN/PSTN Network Service Click Save & Close Phones Span DefinitionSpans 12-54 12-55 12-56 13-1 IVR Services IVR Services List To view the IVR Services list13-2 IVR Services Toolbar 13-3Button Button Name Descriptions Adding Languages Conference IVR Services list, click the Add SupportedTo add a language Languages button 13-5 To upload messages to the MCU Message Message Type Category 13-6 13-7 13-8 Defining a New Conference IVR Service Defining a New Conference IVR ServiceTo define a new Conference IVR Service 13-9 IVR 13-10 13-11 13-12 13-13 13-14 13-15 Message Type Description 13-16 13-17 13-18 13-19 Roll Call Record 13-20 13-21 Roll Call Description MessageIvrrollcallusetonesinsteadof 13-22 Video Description Services 13-23 Operation Dtmf String Permission 13-24 13-25 13-26 Defining a New Entry Queue IVR Service Entry Queues IVR ServiceTo set up a new Entry Queue IVR Service New Entry Queue IVR Service Global dialog box opens 13-28 13-29 13-30 Select the voice messages 13-31 IVR Service button To select the default Conference IVR ServiceTo select the Default Entry Queue IVR Service 13-32 Service To modify the properties of an IVR Service13-33 Replacing the Music File Install Music File window opensAdding a Music File To replace the Music file 13-35 Creating Audio Prompts and Video Slides To define the format settings for audio messagesRecording an Audio Message 13-36 13-37 Attributes list, select 16.000 kHz, 16Bit, Mono 13-38 To record a new audio message 13-39 To record additional messages, repeat steps 1 to Creating a Welcome Video SlideTo create a welcome video slide 13-40 Default IVR Prompts and Messages 13-41Message Type Message Text File Name 13-42 13-43 NID 13-44 To control the volume of IVR music, messages and Roll Call Volume Control of IVR Messages, Music and Roll CallIvrmusicvolume Ivrmessagevolume 13-46 Ivrrollcallvolume 14-1 Call Detail Record CDR Utility CDR File CDR File Formats14-2 CDR File Contents 14-4 Viewing the Conference Records Viewing, Retrieving and Archiving Conference InformationTo open the CDR utility 14-5 Refreshing the CDR List To refresh the CDR list14-6 To retrieve and archive CDR records Retrieving and Archiving Conference CDR Records14-7 Menu Option Button Action 14-8 Call Flows Direct Dialing15-1 15-2 Dialing from H.323 Endpoints 15-3 Dialing string 15-4 Dialing from SIP Endpoints Gateway IVR Optional15-5 15-6 Dialing from ISDN/PSTN Endpoints 15-7 MCU prefix in Gkgw Profile ID 15-8 Interoperability with CMA 15-9 Connection Indications 15-10 Gateway Functionality 15-11 Defining the IVR Service for Gateway Calls Configuring the Gateway Components on the RMXTo define a new Conference IVR Service for gateway calls 15-12 15-13 15-14 15-15 Defining the Conference Profile for Gateway Calls To define a Conference Profile for Gateway Sessions15-16 Defining the Gateway Profile Define the required settings for Encryption and LPRTo define a new Gateway Profile RMX Management Rarely Used pane, click Gateway Profiles 15-18 15-19 15-20 Displaying the Connection Information System Configuration Click OK New Gateway Profile is added to the list15-21 Monitoring Ongoing Gateway Sessions Gateway Session Parameters15-22 15-23 Connected Participant Parameters 15-24 Dialing to Polycom DMA 15-25 To set up the Meeting Room for direct dialing 15-26 16-1 Installing the RMX Manager 16-2 Click the Install RMX Manager link 16-3 16-4 To use the browser Starting the RMX Manager ApplicationTo use the Windows Start menu Click Start Programs Click All Programs Polycom RMX Manager 16-6 Connecting to the MCU 16-7 To connect the RMX Manager to an MCU 16-8 16-9 RMX Manager Main Screen 16-10 MCUs Pane MCUs Toolbar Conferences PaneMCUs toolbar contains the following buttons 16-11 Conferences list toolbar contains the following buttons RMX ManagementMonitoring conferences Starting a new conference Status Bar List PaneSystem Alerts 16-13 Participant Alerts Address BookPort Usage Gauges MCU State Conference Templates Adding MCUs to the MCUs ListTo add an RMX unit 16-15 16-16 MCU IP443 FieldDescription 16-17 Starting a Conference Administrator’s Guide, Meeting Rooms onStarting a Conference from the Conferences Pane Start a Reservation 16-19 New Conference General dialog box opens To start a conference from the Reservation Calendar Starting a ReservationReservation Calendar is displayed Click the New Reservation button 16-21 16-22 Monitoring Conferences 16-23 Grouping the Participants by MCU 16-24 Start Monitoring/Stop Monitoring Modifying the MCU Properties To view and/or modify the MCU Properties16-25 Removing an MCU from the MCUs Pane Disconnecting an MCUTo disconnect an MCU To Remove an MCU from the list MCU icon is removed from the MCUs pane Changing the RMX Manager LanguageTo select a language 16-27 To install the RMX Manager Installing RMX Manager for Secure Communication ModeRMX Management pane, click IP Network Services 16-28 Click OK Click the DNS tab Clear the Secured RMX Communication check boxEnter the Local Domain Name 16-29 16-30 Create a Certificate Request 16-31 Set the RMX to Secure Communication Mode 16-32 16-33 Using an Internal Certificate Authority Certificate Export Wizard is displayed Select Base-64 encoded X.509 .CER16-34 16-35 16-36 Successful export message is displayed Click the OK button 17-1 System and Participant Alerts System Alerts To view the System Alerts list17-2 17-3 Participant Alerts To view the Participants Alerts list17-4 System Configuration Modifying System Flags17-5 17-6 Mcmsparameters tab, the following flags can be modified 17-7 17-8 ExternaldbloginVersion 4.x and earlier enter the IP Externaldb 17-9 17-10 17-11 17-12 17-13 17-14 17-15 17-16 Manually Adding and Deleting System Flags To add a flag17-17 Following flags can be manually added to 17-18Flag and Value Description 17-19 17-20 17-21 17-22 17-23 17-24 17-25 17-26 17-27 To delete a flag 17-28Sendwideresto 17-29 Legacyepcontentdefaultlayout Flag Values 17-30 Jitcmode System Flag Range Default Network Security17-31 Flag Windowin Minutes Lastlogin YES Attempts User Alive Timeout Session17-32 Timoutin Minutes Userlockout YES Range Default Password Management Force YES YES/NO Strong Password Policy Minpassword17-33 Customizing the Default Auto Layout Auto Layout ConfigurationDefault Auto Layout is controlled by 11 flags 17-34 17-35 Default Value Possible ValuesCPLAYOUT1X1 CPLAYOUT1X2 CPLAYOUT1X2HOR CPLAYOUT1X2VER 17-36 17-37 PredefinedAUTOLAYOUT5 Altering the clock RMX TimeTo Alter the RMX Time 17-38 17-39 Resource Management Resource Capacity17-40 17-41 Resource Capacity Modes Resource Usage Resolution/fps Video Resources UsedContinuous Presence 17-42 17-43 WCIF/25 WSIF/30WVGA/30 WVGA/25 Voice High Definition Video Switching17-44 WSIF/60 WCIF/60 Flexible Resource Capacity Mode Video/Voice Port ConfigurationFixed Resource Capacity 17-45 17-46 Configuring the Video/Voice Resources in MPM Mode To allocate Audio Only ports in MPM+ mode Configuring the Video/Voice Resources in MPM+ ModeRMX menu, click Setup Video/Voice Port Configuration Flexible Resource Capacity 17-48 To allocate resources in Fixed Resource Capacity mode Resource Type Maximum Audio Only17-49 17-50 17-51 Forcing Video Resource Allocation to CIF Resolution To cancel the forcing of CIF resource To force CIF resource17-52 Resource Report Main toolbar, click Administration Resource ReportDisplaying the Resource Report 17-53 Example An RMX 2000 in Flexible Resource Capacity Mode has Resource Report Display in Flexible Resource Capacity Mode17-54 Column Description Resource Report is displayed as follows Port Gauges17-55 Resource Report in Fixed Resource Capacity Mode Example An RMX 2000 in Fixed Resource Capacity Mode has17-56 17-57 ISDN/PSTN Port Usage Setting the Port Usage ThresholdTo Set the Port Usage Threshold 17-58 17-59 SIP Dial-in Busy Notification 17-60 Port Usage Gauges Audio Ports Gauge Port Gauges in Flexible/Fixed Capacity ModesVideo Ports Gauge 17-61 System Information To view the System Information properties box17-62 RMX 17-63 17-64 Detailed Description Snmp Simple Network Management ProtocolMIB Management Information Base Files Private Mibs Support for MIB-II Sections Alarm-MIBMIB H.341 H.323 Standard MIBs 320MCU-MIB 17-67 17-68 Traps 17-69 Status Trap Content To enable Snmp option Defining the Snmp Parameters in the RMX17-70 17-71 Click the Traps tab RMX-SNMP Properties Traps dialog box opens17-72 17-73 17-74 RMX-SNMP Properties Security dialog box opens Accepted Host IP Address dialog box opens RMX Snmp Properties Security dialog box, click OK17-75 Using Audible Alarms Audible AlarmsAudible Alarm Permissions 17-76 When selected all audible alarms are immediately stopped Configuring the Audible AlarmsStop Repeating Message User Customization 17-78 User Customization window opens Replacing the Audible Alarm File Download Audible Alarm File window opens17-79 17-80 Customizing the Multilingual Setting Multilingual SettingTo customize the Multilingual Setting 17-81 Banner Display and Customization Banners Configuration dialog box opensCustomizing Banners 17-82 Banner Display Login Screen BannerCustomize the banners by modifying the following fields 17-83 17-84 17-85 Main Screen Banner Backup and Restore Guidelines Software Management17-86 Backup Configuration dialog box opens Using Software ManagementBrowse to the Backup Directory Path and then click Backup 17-87 17-88 Browse to the Install Path and then click Install Ping RMX Using PingTo Ping a network entity from the RMX 17-89 17-90 Modify or complete the following fields Notification Settings To configure the notifications17-91 17-92 Following notification options are displayed 17-93 Logger Diagnostic Files File name structure Following tasks can be performedFile name format Retrieving the Logger Files Viewing the Logger File contents Auditor Files AuditorAuditor Event History File Storage 17-96 Retrieving Auditor Files Auditor Files dialog box is displayed17-97 Click Retrieve Files To retrieve files for storage on a workstationTo open the file in the Auditor File Viewer 17-98 Auditor File Viewer Auditor File Viewer is displayed17-99 17-100 Following fields are displayed for each event GET Http 17-101PUT Http Mkdir Http Lists Alerts and Faults that are recorded by the Auditor Alerts and FaultsAudit Events To open an auditor event file stored on the workstation 17-103 Transactions Lists Transactions that are recorded by the Auditor17-104 17-105 Installing ActiveX ActiveX Bypass17-106 17-107 Resetting the RMX To reset the RMX17-108 17-109 18-1 Viewing the Status of the Hardware Components 18-2 HW Monitor Pane Toolbar 18-3Button Name Description Viewing Hardware RMX 2000 Component’s Properties Hardware Properties dialog box has the following structure18-4 18-5 To view the MCU Properties 18-6 18-7 18-8 To view the Card Properties 18-9 To View the Supporting Hardware Components Properties Backplane Properties18-10 FAN Properties Field Description General Settings18-11 Fans 18-12 LAN 0, LAN 1, LAN 2 Properties 18-13 Viewing Hardware RMX 4000 Component’s Properties 18-14 18-15 18-16 18-17 18-18 18-19 Backplane+ Properties 18-20 18-21 18-22 Diagnostic Mode Performing Diagnostics To run Diagnostics on a Hardware Component18-23 18-24 18-25 Click the Run Selected Tests button Diagnostics Monitoring MCU Monitor18-26 18-27 Cards Monitor 18-28 Error Buffer IP Disconnection Causes Appendix a Appendix A-Disconnection Causes Disconnection Cause Description Not wish to take the call at this time Disconnection Cause Description Returned Disconnection Cause Description Disconnection Cause Description Disconnection Cause Description Disconnection Cause Number Summary Description Isdn Disconnection Causes Disconnection Cause Number Summary Description Enquiry Status CUG Number Summary Description Disconnection Cause Suspended a Resume message cannot be executed by 100 Message with Appendix A-Disconnection Causes Appendix B Alarms Alarm Code Alarm Description CPU slot ID not identified Encryption Server Error. Failed to Alarm Code Alarm Description Free space percentage% free space Blocks Alarm Code Alarm Description GUI System configuration file is invalid Alarm Code Alarm Description Alarm Code Alarm Description Polycom RMX 2000/4000 Administrator’s Guide Produce a Redalarm Alert Adding the appropriate flag is the system configuration DNS System has been configured for Jitc User Name Support cannot be used Appendix C Appendix C-CDR Fields Unformatted File Conference Summary Record Field Description Standard Event Record Fields Event Records Event Types Event Code Event Name Description NEW 23 H323 Participant ConnectedUndefined Billing Code Recording SIPLink SIP Private Terminate Party Continue IPV6 AddressUser ADD User Delete Reconnect User UpdateUser SET END Time Operator Move Party from Attend PartyBack to Continue Update Participant Continue Continue 1, User UpdateParticipant Disconnected 2101, 2105 Defined Participant Table C-35, Event Fields for Event On page C-22 Conference Start Continue Event Specific Fields Polycom RMX 2000/4000 Administrator’s Guide Field Description Time the conference starts, without any participant Maximum number of participants that can connect to Automatic switching between participants is enabled Table C-6 Any other number Unknown NTI FX NTI TIE TrunkATT Accunet Field Description Table C-10Event fields for Event 4 ISDN/PSTN Channel Field Description Field Description Field Description User Update Participant Field Description A dial-out connection, participant phone numbers are 323 Tel URL SIP URI User Update Participant Continue Table C-17Event fields for Event 15 H323 Call Setup Field Description Field Description Field Description SIP MCU SIP URI Name sent by the end point Table C-23Event Fields for Event 22 Dtmf Code Failure Verified by authentication Table C-28 Polycom RMX 2000/4000 Administrator’s Guide Destination Conf Field Description MCU Isdn Terminal SIP URI VIP Table C-35 Value Call Disconnection Cause Disconnection Cause Values 191 H323 call close. Remote busy Value Call Disconnection Cause Value Call Disconnection Cause Following MGC Manager events are not supported by the RMX MGC Manager Events that are not Supported by the RMX Appendix C-CDR Fields Unformatted File Appendix D Ad Hoc Conferencing without Authentication Starting a conference uses the following method Ad Hoc Conferencing without Authentication Ad Hoc Conferencing with Authentication Network Polycom RMX 2000/4000 Administrator’s Guide Conference Access with External Database Authentication Network Conference Access Validation All Participants AlwaysPage Network Conference Access Validation Chairperson Only Upon RequestPage Authentication Settings Ad Hoc Settings External Database Application Settings Flag Description and Value To set the System Configuration flags Externaldb  Set the External Server Authentication field to Numeric ID  Set the External Server Authentication field to Enabling External Database Validation for Conferences Access Appendix E Field Description Number of packets arriving out of order. The fol Out of Order Field Description Purchasing a Certificate Switching to Secure Mode Table F-1Create Certificate Request Installing the Certificate To install the certificateClick Send Details Appendix F-Secure Communication Mode When Secure Communications Mode is enabled Enabling Secure Communication ModeCreating/Modifying System Flags Securityprotocol Alternate Management Network Securing an External Database Appendix F-Secure Communication Mode Alternate Management Network Management Network Primary Logged in on the Management Network Configuring the WorkstationSeparation on To modify the workstation’s IP addresses Polycom RMX 2000/4000 Administrator’s Guide Appendix G-Configuring Direct Connections to RMX Example IP address near 192.168.1.nn IP Address To connect directly to the RMX Connecting to the Management Network Appendix G-Configuring Direct Connections to RMX To connect to the Alternate Management Network Connecting to the Alternate Management Network Procedure 1 Install the RMX Manager Connecting to the RMX via ModemProcedure 2 Configure the Modem Configure the modem as follows To create a dial-up connection Procedure 3 Create a Dial-up Connection Appendix G-Configuring Direct Connections to RMX Polycom RMX 2000/4000 Administrator’s Guide Appendix G-Configuring Direct Connections to RMX Polycom RMX 2000/4000 Administrator’s Guide To Connect using the RMX Manager To use the browser Procedure 4 Connect to the RMXTo use the Windows Start menu Click All Programs Appendix H Setting the Trusted Host and Static Route for RMX Configuring the OCS for RMX 2000/4000To set the RMX as trusted and define Static Routes in OCS Open the OCS Management application Pool Front End Properties dialog box opens Expand the Enterprise Pools list Click the Host Authorization tab To add RMX to the Routing Roles Page To create the TLS certificate in the OCS Delayed or Immediate Request window appears Available Certificate Tasks window appearsSelect Create a New Certificate and click Next Name and Security Settings window appears Select the Mark cert as exportable check boxOrganization Information window appears Your Server’s Subject Name window appears Choose a Certification Authority window appears Geographical Information window appears Assign Certificate Task window appears Certificate Wizard Completed window appears MS R2Click Finish MS R2 Available Certificates window appears Select Export a certificate to a *.pfx file and click Next Export Certificate Password window appears Certificate Wizard Completed window appears To create the certPassword.txt file Load Front End Properties dialog box opens Page Service DNS Servers Addresses To configure the RMX IP Network Service Defining a SIP Network Service in the RMXPage Polycom RMX 2000/4000 Administrator’s Guide Page Default IP Service Networking IP dialog box, click OK Polycom RMX System Flag Configuration Sipfreevideoresources Flag Name Value and Description ENV Sipfastupdateinterval To dial in directly to a conference or Entry Queue Dialing to an Entry Queue, Meeting Room or ConferenceEnter the conferencing entity SIP URI in the format Conferencing entity routing name@domain name Active Alarms Active Alarms and Troubleshooting OCS Known Issues Troubleshooting