Polycom RMX 2000/4000 Administrator’s Guide

Table 4-2: Entry Queue Definitions Parameters (Continued)

Option

Description

 

 

Entry Queue

The default Entry Queue IVR Service is selected. If

IVR Service

required, select an alternate Entry Queue IVR Service,

 

which includes the required voice prompts, to guide

 

participants during their connection to the Entry

 

Queue.

 

 

Ad Hoc

Select this check box to enable the Ad Hoc option for

 

this Entry Queue.

 

 

Cascade

Set this field to None for all Entry Queues other than

 

cascading.

 

If this Entry Queue is used to connect dial-in cascaded

 

links, select Master or Slave depending on the Master/

 

Slave relationship in the Cascading topology.

 

Set this field to Master if:

 

The Entry Queue is defined on the MCU on level 1

 

and the dialing is done from level 2 to level 1.

 

The Entry Queue is defined on the MCU on level 2

 

and the dialing is done from level 3 to level 2.

 

Set this field to Slave if the Entry Queue is defined on

 

the MCU on level 2 (Slave) and the dialing is done

 

from MCU level 1 to level 2.

 

 

Enable ISDN/

Select this check box to allocate dial-in numbers for

PSTN Access

ISDN/PSTN connections.

 

To define the first dial-in number using the default

 

ISDN/PSTN Network Service, leave the default

 

selection. When the Entry Queue is saved on the

 

MCU, the dial-in number will be automatically assigned

 

to the Entry Queue. This number is taken from the dial-

 

in numbers range in the default ISDN/PSTN Network

 

Service.

 

 

ISDN/PSTN

The default Network Service is automatically selected.

Network Service

To select a different ISDN/PSTN Network Service in

 

the service list, select the name of the Network

 

Service.

 

 

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Polycom 2000/4000 manual Isdn/Pstn