Polycom 2000/4000 Replacing the Music File, Adding a Music File, To replace the Music file, 13-34

Chapter 13-IVR Services

Replacing the Music File

The RMX is shipped with a default music file that is played when participants are placed on hold. For example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson). You can replace the default music file with your own recorded music. The files include both default IVR and Entry Queue Services. The file must be in *.wav format and its length cannot exceed one hour.

Adding a Music File

To replace the Music file:

1In the RMX Management pane, click IVR Services.

2In the IVR Services list toolbar, click the Replace/Change Music File

() button.

The Install Music File window opens.

3Click the Browse button to select the audio file (*.wav) to upload. The Open dialog box opens.

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