Polycom RMX 2000/4000 Administrator’s Guide
Version 5.0.1 January 2010 DOC2518C
 Patent Pending
 Regulatory Notices
 RMX 2000 complies with IDA standards G0916-07
 Table of Contents
 Table of Contents
 Entry Queues, Ad Hoc Conferences and SIP Factories
Iii
 Address Book
 Operator Assistance & Participant Move
 Conference and Participant Monitoring
 Vii
 Call Flows 15-1
Viii
 RMX Manager Application 16-1
 RMX Administration and Utilities
 ISDN/PSTN
17-56
 Xii
 Ad Hoc Conferencing and External Database Authentication
Xiii
 Xiv
Connecting to the Alternate Management Network
Procedure 2 Configure the Modem
 Setting Value
LPR
 Meeting Rooms
Entry Queue
 Conferencing Modes
Standard Conferencing
 Supported resolutions
 Supplemental Conferencing Features
 RMX Management pane, expand the Rarely Used list
Viewing Profiles
To list Conference Profiles
Click the Conference Profiles button
 Profile Toolbar
Button Descriptions Name
 Defining Profiles
To define a new Profile
 Field/Option Description
 Click the Advanced tab
 New Profile Advanced dialog box opens
Define the following parameters
 At the End When Last Participant Remains
At the End After Last Quits All the participants
 Click the Video Quality tab
New Profile Video Quality dialog box opens
 People Video Definition
 Content Video Definition
Guide, H.239 on
 Click the Video Settings tab
New Profile Video Settings dialog box opens
 Is set to Flexible Mode
YES
 Number of Video Participants Auto Layout Default Settings
 Number Available Video Layouts Video Windows
 Conference Profiles
 Select one of the Skin options
 Field/Option Description
 Parameter Description
Modifying an Existing Profile
To modify the Profile Properties
 Conference Profile is deleted
Deleting a Conference Profile
To delete a Conference Profile
 Dynamic Continuous Presence CP Mode
Video Session Modes
 High Definition Video Switching Mode
Continuous Presence CP Conferencing
 2CIF/WCIF
Video Resolutions in CP
CIF
 352 x 288 pixels at 50 fps
Additional Video Resolutions in MPM+ Mode
Additional Intermediate Video Resolutions
512 x 288 pixels at 50 fps
 A 1X1 Video Layout
Setting the Maximum CP Resolution for Conferencing
Video Display with CIF, SD and HD Video Connections
HD1080
 CP Conferencing with H.263 4CIF
 263 4CIF Guidelines
 High Definition Video Switching
Guidelines
 Creating a High Definition Video Switching Profile
Enabling HD Video Switching
Modifying the HD Video Switching Threshold Bit Rate
To Modify the HD Video Switching Threshold
 To Create an HD Enabled Profile
Select the High Definition Video Switching check box
 Monitoring High Definition Video Switching Conferences
 Content Transmission Modes
239
 Content Protocol
Endpoint Capabilities
 Cascade Links
Defining Content Sharing Parameters for a Conference
Entry Queues
 5H.239 Content Options
 Sending Content to Legacy Endpoints
Guidelines for Sending Content to Legacy Endpoints
 Interoperability with Polycom CMA and DMA
 Content Display on Legacy Endpoints
 Enabling the Send Content to Legacy Endpoints Option
 Legacyepcontentdefaultlayout
To modify system flags
 Layout Flag Value
 To end the current Content session
Stopping a Content Session
Click OK Flag is updated in the Mcmsparameters list
Layout Flag Value
 Enabling the Automatic Switching
Lecture Mode
Enabling Lecture Mode
 Selecting the Conference Lecturer
Restricting Content Broadcast to Lecturer
To enable Lecture Mode for the Conference
 Lecture Mode Monitoring
When enabled, the following rules apply
 To control the Lecture Mode during an Ongoing Conference
 Polycom RMX 2000/4000 Administrator’s Guide
 Closed Captions Guidelines
MPM and MPM+ Card Configuration Modes
Closed Captions
 To change the flag value
New Flag field enter Enableclosedcaption
Enabling Closed Captions
 Media Encryption
Media Encryption Guidelines
 Conference Participant
Conference Access
Setting Permitted
Encryption Connection
 Entry Queue Access
 YES
 To modify the Encryption flag
Encryption Flag Settings
Move Guidelines
 Enabling Encryption at the Participant Level
To enable encryption at the conference level
Enabling Encryption in the Profile
 To enable encryption at the participant level
 Monitoring the Encryption Status
 Packet Loss
LPR Lost Packet Recovery
Lost Packet Recovery
Causes of Packet Loss
 Lost Packet Recovery Guidelines
Enabling Lost Packet Recovery
 Monitoring Lost Packet Recovery
 Polycom RMX 2000/4000 Administrator’s Guide
 System Level
Telepresence Mode
RMX Telepresence Mode Guidelines
 Conference Level
Room Participant/Endpoint Level
 RPX and TPX Video Layouts
TPX RPX
 Number of Endpoints Layouts
 2RPX and TPX Room System connected using RMX 2000/4000
 Enabling Telepresence
 To configure a participant/endpoint for Telepresence
Select the required video layout
 To save an ongoing conference as a template
Saving an Ongoing Conference as a Template
Any conference that is ongoing can be saved as a template
RPX TPX
 Starting an Ongoing Conference From a Template
To start an ongoing conference from a Template
 Cascading Conferences Star Topology
3Cascaded Conferences Star Topology
 Conference a Conference B
4Video Layouts in Cascaded Conferences
 Creating a cascade-enabled Dial-out link
Creating the Cascade-enabled Entry Queue
Creating the cascade-enabled Entry Queue
To define a Cascade-Enabled Entry Queue
 Additional Conferencing Information
 Creating the Dial-out Cascaded Link
To define the Dial-out Cascaded Link
 For Example 78485#24006#1234
 Polycom RMX 2000/4000 Administrator’s Guide
 Enabling Cascaded Conferences without Password
To enable cascaded links to connect without a password
 Conference B Destination Conference
Monitoring Cascaded Conferences
Conference a Linked Conference
 Additional Conferencing Information
 MIH Cascading allows
Cascading Conferences H.239-enabled MIH Topology
MIH Cascading Levels
 MIH Cascading Guidelines
Master and Slave Conferences
 Video Session Mode, Line Rate and Video Settings
Conference B Conference C
 Content Sharing
Level
 RMX to RMX Cascading
Setting up MIH Cascading Conferences
Conf Kbps 128 256 384 512 768 1024 1472 1920 Mode
 Dialing RMX 2000 Level Direction
 Master RMX
Creating a Cascade Enabled Entry Queue
Dialing RMX 2000 Level Direction
 Additional Conferencing Information
 To define the dial-out cascade participant link
Creating a Cascade Enabled Dial-out Participant Link
Creating the Cascaded Conferences
 17New Participant Dial-out Cascade Link
 GatekeeperPrefix CascadeEnable
 Additional Conferencing Information
 MGC to RMX 2000 Cascading
MGC to
 Setting the flags in the MGC
To MGC
 Click OK If you changed the flags, reset the MCU
Defining the Cascading Entry Queue in the MGC
 For Example 1002##12001##1234
Participant Properties Identification dialog box, enter a
Participant Name
 For Example
 FORCE1X1LAYOUTONCASCADEDLINK CONNECTION=YES default
Setting the Flags on the RMX
H263ANNEXT=YES default
 For more details, see the RMX 2000 to RMX 2000 Cascading
Click OK Reset the MCU to apply the changes
Defining the Cascade Enabled Entry Queue on the RMX
 Defining the Cascading Conferences
Defining the Dial-out Participant on the RMX
 EQ ID
 MCU Prefix as Password
 Starting and Monitoring MIH Cascading Conferences
Monitoring Participants in an MIH Cascaded Conference
 To monitor cascading enabled conferences
 Viewing Participant Properties
To view the linked Participant Properties
 Additional Conferencing Information
 Meeting Rooms
 Meeting Room Name Default Line Rate
 Meeting Rooms button
Meeting Rooms List
To list Meeting Rooms
Meeting Rooms List is displayed
 Meeting Room List columns include
 Meeting Room Toolbar & Right-click Menu
Toolbar Right-click Description Button Menu
 Creating a New Meeting Room
To create a new meeting room
 Entry Queues, Ad Hoc Conferences and SIP Factories
Entry Queues
 Default Entry Queue properties
Parameter Value
 Polycom RMX 2000/4000 Administrator’s Guide
 RMX Management Rarely Used pane, click Entry Queues
Defining a New Entry Queue
To define a new Entry Queue
 Option Description
 Option Description
 ISDN/PSTN
 To view the list of Entry Queues
Listing Entry Queues
Click OK New Entry Queue is added to the Entry Queues list
 Transit Entry Queue
Setting a Transit Entry Queue
Modifying the EQ Properties
To modify the EQ
 To cancel the Transit Entry Queue setting
RMX Management Rarely Used pane click Entry Queues
 Ad Hoc Conferencing
 Gateway to Polycom Distributed Media Application DMA
 To create a new SIP Factory
SIP Factories
Creating SIP Factories
RMX Management Rarely Used pane, click SIP Factories
 New Factory Properties
 Click OK New SIP Factory is added to the list
 Entry Queues, Ad Hoc Conferences and SIP Factories
 Address Book
 Viewing the Address Book
Displaying and Hiding the Address Book
 Click the tab to re-open the Address Book
 To add a new participant to the Address Book
Adding a Participant to the Address Book
Adding a new participant to the Address Book Directly
 Define the following fields
Ascii
 SIP
Only
 Address, first select the type of alias and then enter
 Field Description
 SIP Only
 Define the following Advanced parameters
IP Only
 AGC
 Cascaded Link If this participant is used as a link between
 Participant Properties window opens
Click the Add to Address book button
 To modify participant properties in the Address Book
When required, you can modify the participant’s properties
Modifying Participants in the Address Book
Participant’s Properties window appears
 To delete participants from the Address Book
Deleting Participants from the Address Book
Searching the Address Book
To search for participants in the Address Book
 Filtering the Address Book
To filter an address book field
 To clear the filter and display all entries
 To define a New Group
Participant Groups
Adding a New Group to the Address Book
 Deleting a Group from the Address Book
To delete a Group
 Modifying a Group in the Address Book
To Modify a Group
 To Export an Address Book
Importing and Exporting Address Books
Exporting an Address Book
 Importing an Address Book
To Import and Address Book
 CMA Address Book Integration Guidelines
RMX Side On the RMX menu, click Setup System Configuration
Integrating the Polycom CMA Address Book with the RMX
 Flag Description
Content
System Flags Mcmsparametersuser dialog box opens
External
 Http//IP address of the CMA server
Contentip
Password External
User
 Address Book
 Resources
Guidelines
System
 Reservations
 Reservations
 RMX Management pane, click the Reservations button
Using the Reservation Calendar
To open the Reservation Calendar
 Toolbar buttons functions are described in Table
Reservations Views
Toolbar Buttons
Button Description
 Today View
Week View
Day View
Single day is displayed
 List View
 Changing the Calendar View
To change between Week and Day views
 To view Today the current date
To change to List View
 To return to Calendar View
Scheduling Conferences Using Reservation Calendar
Creating a New Reservation
 Open the Reservations
Method III To interactively define the duration
To create a new reservation
 2New Reservation Reserved Resources
 Click the Schedule tab
 3New Reservation Schedule Tab
 Day 1-31 of every 1-12 months
First, second,...,last Sun-Sat
 Click the Participants tab
Field Description
 Display Name for single scheduled occurrence Sales
Example
Conference Template name Sales
If 3 recurrences of the reservation are created
 Managing Reservations
Using the Week and Day views of the Reservations Calendar
Reservations can be accessed and managed via all the views
Viewing and Modifying Reservations
 To change the Reservation’s End time
To move the Reservation to another time slot
To change the Reservation’s Start time
 Click the Delete Reservation button. or
Deleting Reservations
To delete a single reservation
To delete all recurrences of a reservation
 Click OK All occurrences of the Reservation are deleted
Searching for Reservations using Quick Search
Select Delete the series
Reservations by Display Name
 Click Search
To clear the search and display all reservations
Clear the Quick Search field
All Reservations are displayed
 Operator Assistance & Participant Move
Operator Conferences
 Operator Conference Guidelines
 Defining the Components Enabling Operator Assistance
 New Conference IVR Service Welcome dialog box opens
Click the Conference Chairperson tab
 New Conference IVR Service Roll Call dialog box opens
Click the Conference Password tab
New Conference IVR Service General dialog box opens
Click the Video Services tab
 New Conference IVR Service Dtmf Codes dialog box opens
Click the Operator Assistance tab
 Polycom RMX 2000/4000 Administrator’s Guide
 New Entry Queue IVR Service Video Services dialog box opens
New Entry Queue IVR Service Welcome dialog box opens
New Entry Queue IVR Service Conference ID dialog box opens
 Defining a Conference Profile for an Operator Conference
 1New Profile General Parameters
 Line rate and use HD video
 2New Profile Advanced Parameters
 Recording link which is not considered a participant
 3New Profile Video Quality Parameters
 Content Settings
 Defining an Ongoing Operator Conference
To start a conference from the Conference pane
 4New Conference General Options
 Comma, colon and semicolon characters cannot
Be used in the Routing Name
 Field Description
 New Conference Participants dialog box opens
 Right-click and select Save Conference to Template
Saving an Operator Conference to a Template
To save an ongoing Operator conference as a template
 Right-click and select Start Conference from Template
Starting an Operator Conference from a Template
Click the Start Conference from Template button. or
 Requesting Help
 Icon Status indication Description
 Participant Alerts List
Audible Alarms
Using Audible Alarms
 Moving Participants Between Conferences
Move Guidelines
 Moving Participants
 Using drag and drop
 Moving a Participant Interactively
 Operator Assistance & Participant Move
 Guidelines
Conference Template
 Conference Templates
 Using Conference Templates
Clicking the tab opens the Conference Templates list
 Conference Template toolbar includes the following buttons
Conferences List toolbar includes the following button
 To create a new Conference Template
Creating a New Conference Template
Creating a new Conference Template from Scratch
Click the New Conference Template button
 Modify the fields of the General tab
New Template Participants dialog box opens
 New Participant General tab opens
 New Participant Advanced tab opens
 Optional. Click the Information tab
 New Participant Information tab opens
 New Conference Template Information tab opens
 Saving an Ongoing Conference as a Template
 Polycom RMX 2000/4000 Administrator’s Guide
 Starting an Ongoing Conference From a Template
 Starting an Operator Conference from a Template
 To schedule a Reservation from a Conference Template
Scheduling a Reservation From a Conference Template
Reservation
Right-click and select Schedule Reservation from Template
 Conference Template and Reservation Name
 Display Name
Deleting a Conference Template
Series number 0000n of each reservation is appended to its
To delete Conference Templates
 Conference and Participant Monitoring
 General Monitoring
 Conference Level Monitoring
To view the parameters of an ongoing conference
 Following information appears in the General tab
 Same line rate and use HD video
 Conference Properties Advanced dialog box opens
 Following information appears in the Advanced tab
Conference Properties Video Quality dialog box opens
 Following information appears
 Click the Video Settings tab to list the video parameters
 Selecting a lecturer enables the Lecture Mode
 Requesting Help
 Icon Status indication Description
 Participant Alerts List
 Participant Properties Media Sources dialog box opens
Participant Level Monitoring
Displaying Participants Properties
 IP Participant Properties
 Field Description
 Participant Status
 Capabilities used for the connection
  
 Channels
Columns
 Maximum network jitter since the channel was
 Field Description
 Click the Gatekeeper Status tab to view its parameters
 11Participant Properties Gatekeeper Status Parameters
 Audio
Monitoring ISDN/PSTN Participants
Bit Rate
Algorithm
 To view the participant’s properties during a conference
Participant Properties Media Sources dialog box is displayed
 Field Description
 14Participant Properties H.221 Parameters
 Polycom RMX 2000/4000 Administrator’s Guide
 15ISDN/PSTN Participant Properties Connection Status
 16ISDN/PSTN Participant Properties Channel Status
 Participant Phone Number In a dial-in
MCU
 10-1
Configuring the RMX to enable Recording
Defining the Recording Link
 10-2
To define a Recording Link
Click OK Recording Link is added to the RMX unit
 10-3
Enabling the Recording Features in a Conference IVR Service
Conference IVR Service Properties dialog box is displayed
 10-4
To enable recording for a conference
Enabling the Recording in the Conference Profile
 Recording Link Encryption
10-5
 See Enabling the Recording in the Conference Profile on
Recording Link Settings
Recording Link Encryption Guidelines
10-6
 Profile Setting RSS Setting Flag Setting Recording Link
10-7
 Managing the Recording Process
Using the RMX Web Client to Manage the Recording Process
To manage the recording process using the right-click menu
10-8
 10-9
Name Description
 Using Dtmf Codes to Manage the Recording Process
10-10
 10-11
Conference Recording with Codian IP VCR
Monitoring the recording participant
 10-12
 Users, Connections and Notes
11-1
 11-2
Listing Users
To view the users currently defined in the system
 11-3
Administrators can add new users to the system
Adding a New User
 Deleting a User
11-4
 11-5
Changing a User’s Password
Click OK User’s password is changed
 11-6
To disable a user
Disabling a User
 Renaming a User
To enable a user
Enabling a User
To rename a user
 11-8
 To list the users who are currently connected to the MCU
Connections
Viewing the Connections List
11-9
 Managing RMX users includes
User and Connection Management in Enhanced Security Mode
Managing the user login process includes
Controlling the user sessions includes
 Disabling/Enabling Users
Managing the RMX Users
User Types
Renaming Users
 Password Character Composition
Managing the User Login Process
Implementing Strong Passwords
11-12
 11-13
Implementing Password Re-Use / History Rules
Password Length
 11-14
Defining Password Aging
Defining Password Change Frequency
 User Lockout
Forcing Password Change
Temporary User Lockout
11-15
 11-16
User Login Record
User Lockout is an Audit Event
 Management Sessions per System
Connection Timeout
Controlling RMX User Sessions
Sessions per User
 11-18
Session Timeout
Erase Session History After Logout
 11-19
Using Notes
To create a note
 11-20
To open or edit a note
To delete a note
 Network Services
12-1
 Management Network Default IP Service Conferencing Service
IP Network Services
Two IP Services are defined for the RMX
Management Network Primary
 Modifying the Management Network
Default IP Service Conferencing Service
To view or modify the Management Network Service
12-3
 12-4
Management Network Properties IP dialog box opens
Modify the following fields
 12-5
 12-6
 12-7
 Click the Routers tab Modify the following fields
12-8
 12-9
 DNS
Click the DNS tab Modify the following fields
12-10
 RMX 2000 only Click the LAN Ports tab
12-11
 View or modify the following fields
12-12
 To view or modify the Default IP Service
Modifying the Default IP Network Service
Fast Configuration Wizard
12-13
 Default IP Service Networking IP dialog box opens
12-14
 12-15
 12-16
 Click the Gatekeeper tab Modify the following fields
12-17
 12-18
 12-19
 12-20
 12-21
 12-22
 12-23
 12-24
TOS
 Click the SIP Servers tab Modify the following fields
12-25
 12-26
Send Certificate
 12-27
Username@domain name
 Click the Security tab Modify the following fields
12-28
 Ethernet Settings RMX 4000 Only
12-29
 Modify the following field
12-30
 IP Network Monitoring
To monitor signaling status
2IP Network Services Properties RMX CS IP
12-31
 12-32
 12-33
3IP Network Services Properties H.323
Click the H.323 tab H.323 tab displays the following fields
 12-34
 4IP Network Services Properties SIP Servers
12-35
 RMX Internal Addresses
Default Management Network Service
IPv6 Guidelines
External Entities
 12-37
 RMX
Network Security
Network Separation
12-38
 12-39
To enable Network Separation
Enabling Network Separation
 Enter the Default Router IP Address
12-40
 12-41
 12-42
Click Login
RMX Web Client Welcome screen is displayed
 Non Supported Capabilities and Conferencing Features
ISDN/PSTN Network Services
Supported Capabilities and Conferencing Features
12-43
 12-44
Adding/Modifying ISDN/PSTN Network Services
Obtaining ISDN/PSTN required information
 To Add an ISDN/PSTN Network Service
12-45
 Click Next
12-46
 12-47
 12-48
 Click Next Span Definition dialog box is displayed
12-49
 12-50
 Click Save & Continue
12-51
 12-52
 To Modify an ISDN/PSTN Network Service
Modifying an ISDN/PSTN Network Service
Move the slider to the required setting
Click Save & Close
 Spans
Span Definition
Phones
12-54
 12-55
 12-56
 IVR Services
13-1
 13-2
IVR Services List
To view the IVR Services list
 Button Button Name Descriptions
IVR Services Toolbar
13-3
 To add a language
Conference IVR Services list, click the Add Supported
Adding Languages
Languages button
 To upload messages to the MCU
13-5
 13-6
Message Message Type Category
 13-7
 13-8
 To define a new Conference IVR Service
Defining a New Conference IVR Service
Defining a New Conference IVR Service
13-9
 13-10
IVR
 13-11
 13-12
 13-13
 13-14
 13-15
 13-16
Message Type Description
 13-17
 13-18
 13-19
 13-20
Roll Call Record
 Ivrrollcallusetonesinsteadof
13-21
Roll Call Description Message
 Video Description Services
13-22
 13-23
 13-24
Operation Dtmf String Permission
 13-25
 13-26
 To set up a new Entry Queue IVR Service
Entry Queues IVR Service
Defining a New Entry Queue IVR Service
New Entry Queue IVR Service Global dialog box opens
 13-28
 13-29
 Select the voice messages
13-30
 13-31
 To select the Default Entry Queue IVR Service
To select the default Conference IVR Service
IVR Service button
13-32
 13-33
Service
To modify the properties of an IVR Service
 Adding a Music File
Install Music File window opens
Replacing the Music File
To replace the Music file
 13-35
 Recording an Audio Message
To define the format settings for audio messages
Creating Audio Prompts and Video Slides
13-36
 Attributes list, select 16.000 kHz, 16Bit, Mono
13-37
 To record a new audio message
13-38
 13-39
 To create a welcome video slide
Creating a Welcome Video Slide
To record additional messages, repeat steps 1 to
13-40
 Message Type Message Text File Name
Default IVR Prompts and Messages
13-41
 13-42
 13-43
 13-44
NID
 Ivrmusicvolume
Volume Control of IVR Messages, Music and Roll Call
To control the volume of IVR music, messages and Roll Call
Ivrmessagevolume
 Ivrrollcallvolume
13-46
 Call Detail Record CDR Utility
14-1
 14-2
CDR File
CDR File Formats
 CDR File Contents
 14-4
 To open the CDR utility
Viewing, Retrieving and Archiving Conference Information
Viewing the Conference Records
14-5
 14-6
Refreshing the CDR List
To refresh the CDR list
 14-7
Retrieving and Archiving Conference CDR Records
To retrieve and archive CDR records
Menu Option Button Action
 14-8
 15-1
Call Flows
Direct Dialing
 Dialing from H.323 Endpoints
15-2
 Dialing string
15-3
 Dialing from SIP Endpoints
15-4
 15-5
Gateway IVR
Optional
 Dialing from ISDN/PSTN Endpoints
15-6
 MCU prefix in Gkgw Profile ID
15-7
 Interoperability with CMA
15-8
 Connection Indications
15-9
 Gateway Functionality
15-10
 15-11
 To define a new Conference IVR Service for gateway calls
Configuring the Gateway Components on the RMX
Defining the IVR Service for Gateway Calls
15-12
 15-13
 15-14
 15-15
 15-16
Defining the Conference Profile for Gateway Calls
To define a Conference Profile for Gateway Sessions
 To define a new Gateway Profile
Define the required settings for Encryption and LPR
Defining the Gateway Profile
RMX Management Rarely Used pane, click Gateway Profiles
 15-18
 15-19
 15-20
 15-21
Displaying the Connection Information System Configuration
Click OK New Gateway Profile is added to the list
 15-22
Monitoring Ongoing Gateway Sessions
Gateway Session Parameters
 Connected Participant Parameters
15-23
 Dialing to Polycom DMA
15-24
 To set up the Meeting Room for direct dialing
15-25
 15-26
 Installing the RMX Manager
16-1
 Click the Install RMX Manager link
16-2
 16-3
 16-4
 To use the Windows Start menu Click Start Programs
Starting the RMX Manager Application
To use the browser
Click All Programs Polycom RMX Manager
 Connecting to the MCU
16-6
 To connect the RMX Manager to an MCU
16-7
 16-8
 RMX Manager Main Screen
16-9
 MCUs Pane
16-10
 MCUs toolbar contains the following buttons
Conferences Pane
MCUs Toolbar
16-11
 Monitoring conferences
RMX Management
Conferences list toolbar contains the following buttons
Starting a new conference
 System Alerts
List Pane
Status Bar
16-13
 Port Usage Gauges
Address Book
Participant Alerts
MCU State
 To add an RMX unit
Adding MCUs to the MCUs List
Conference Templates
16-15
 443
16-16
MCU IP
 16-17
FieldDescription
 Starting a Conference from the Conferences Pane
Administrator’s Guide, Meeting Rooms on
Starting a Conference
Start a Reservation
 New Conference General dialog box opens
16-19
 Reservation Calendar is displayed
Starting a Reservation
To start a conference from the Reservation Calendar
Click the New Reservation button
 16-21
 Monitoring Conferences
16-22
 Grouping the Participants by MCU
16-23
 Start Monitoring/Stop Monitoring
16-24
 16-25
Modifying the MCU Properties
To view and/or modify the MCU Properties
 To disconnect an MCU
Disconnecting an MCU
Removing an MCU from the MCUs Pane
To Remove an MCU from the list
 To select a language
Changing the RMX Manager Language
MCU icon is removed from the MCUs pane
16-27
 RMX Management pane, click IP Network Services
Installing RMX Manager for Secure Communication Mode
To install the RMX Manager
16-28
 Enter the Local Domain Name
Clear the Secured RMX Communication check box
Click OK Click the DNS tab
16-29
 Create a Certificate Request
16-30
 Set the RMX to Secure Communication Mode
16-31
 16-32
 Using an Internal Certificate Authority
16-33
 16-34
Certificate Export Wizard is displayed
Select Base-64 encoded X.509 .CER
 16-35
 Successful export message is displayed Click the OK button
16-36
 System and Participant Alerts
17-1
 17-2
System Alerts
To view the System Alerts list
 17-3
 17-4
Participant Alerts
To view the Participants Alerts list
 17-5
System Configuration
Modifying System Flags
 Mcmsparameters tab, the following flags can be modified
17-6
 17-7
 Version 4.x and earlier enter the IP
Externaldblogin
17-8
Externaldb
 17-9
 17-10
 17-11
 17-12
 17-13
 17-14
 17-15
 17-16
 17-17
Manually Adding and Deleting System Flags
To add a flag
 Flag and Value Description
Following flags can be manually added to
17-18
 17-19
 17-20
 17-21
 17-22
 17-23
 17-24
 17-25
 17-26
 17-27
 Sendwideresto
To delete a flag
17-28
 Legacyepcontentdefaultlayout Flag Values
17-29
 17-30
 17-31
Range Default Network Security
Jitcmode System Flag
Flag
 17-32
Alive Timeout Session
Windowin Minutes Lastlogin YES Attempts User
Timoutin Minutes Userlockout YES
 17-33
Range Default Password Management
Force YES YES/NO Strong Password Policy Minpassword
 Default Auto Layout is controlled by 11 flags
Auto Layout Configuration
Customizing the Default Auto Layout
17-34
 CPLAYOUT1X1 CPLAYOUT1X2 CPLAYOUT1X2HOR
Default Value Possible Values
17-35
CPLAYOUT1X2VER
 17-36
 AUTOLAYOUT5
17-37
Predefined
 To Alter the RMX Time
RMX Time
Altering the clock
17-38
 17-39
 17-40
Resource Management
Resource Capacity
 Resource Capacity Modes
17-41
 Continuous Presence
Resolution/fps Video Resources Used
Resource Usage
17-42
 WVGA/30 WVGA/25
17-43
WCIF/25 WSIF/30
 17-44
High Definition Video Switching
Voice
WSIF/60 WCIF/60
 Fixed Resource Capacity
Video/Voice Port Configuration
Flexible Resource Capacity Mode
17-45
 Configuring the Video/Voice Resources in MPM Mode
17-46
 RMX menu, click Setup Video/Voice Port Configuration
Configuring the Video/Voice Resources in MPM+ Mode
To allocate Audio Only ports in MPM+ mode
Flexible Resource Capacity
 To allocate resources in Fixed Resource Capacity mode
17-48
 17-49
Resource Type Maximum
Audio Only
 17-50
 Forcing Video Resource Allocation to CIF Resolution
17-51
 17-52
To cancel the forcing of CIF resource
To force CIF resource
 Displaying the Resource Report
Main toolbar, click Administration Resource Report
Resource Report
17-53
 17-54
Resource Report Display in Flexible Resource Capacity Mode
Example An RMX 2000 in Flexible Resource Capacity Mode has
Column Description
 17-55
Resource Report is displayed as follows
Port Gauges
 17-56
Resource Report in Fixed Resource Capacity Mode
Example An RMX 2000 in Fixed Resource Capacity Mode has
 ISDN/PSTN
17-57
 To Set the Port Usage Threshold
Setting the Port Usage Threshold
Port Usage
17-58
 SIP Dial-in Busy Notification
17-59
 Port Usage Gauges
17-60
 Video Ports Gauge
Port Gauges in Flexible/Fixed Capacity Modes
Audio Ports Gauge
17-61
 17-62
System Information
To view the System Information properties box
 17-63
RMX
 17-64
 MIB Management Information Base Files
Snmp Simple Network Management Protocol
Detailed Description
Private Mibs
 MIB H.341 H.323
Alarm-MIB
Support for MIB-II Sections
Standard MIBs
 17-67
320MCU-MIB
 Traps
17-68
 Status Trap Content
17-69
 17-70
To enable Snmp option
Defining the Snmp Parameters in the RMX
 17-71
 17-72
Click the Traps tab
RMX-SNMP Properties Traps dialog box opens
 17-73
 RMX-SNMP Properties Security dialog box opens
17-74
 17-75
Accepted Host IP Address dialog box opens
RMX Snmp Properties Security dialog box, click OK
 Audible Alarm Permissions
Audible Alarms
Using Audible Alarms
17-76
 Stop Repeating Message
Configuring the Audible Alarms
When selected all audible alarms are immediately stopped
User Customization
 User Customization window opens
17-78
 17-79
Replacing the Audible Alarm File
Download Audible Alarm File window opens
 17-80
 To customize the Multilingual Setting
Multilingual Setting
Customizing the Multilingual Setting
17-81
 Customizing Banners
Banners Configuration dialog box opens
Banner Display and Customization
17-82
 Customize the banners by modifying the following fields
Login Screen Banner
Banner Display
17-83
 17-84
 Main Screen Banner
17-85
 17-86
Backup and Restore Guidelines
Software Management
 Browse to the Backup Directory Path and then click Backup
Using Software Management
Backup Configuration dialog box opens
17-87
 Browse to the Install Path and then click Install
17-88
 To Ping a network entity from the RMX
Using Ping
Ping RMX
17-89
 Modify or complete the following fields
17-90
 17-91
Notification Settings
To configure the notifications
 Following notification options are displayed
17-92
 Logger Diagnostic Files
17-93
 File name format
Following tasks can be performed
File name structure
Retrieving the Logger Files
 Viewing the Logger File contents
 Auditor Event History File Storage
Auditor
Auditor Files
17-96
 17-97
Retrieving Auditor Files
Auditor Files dialog box is displayed
 To open the file in the Auditor File Viewer
To retrieve files for storage on a workstation
Click Retrieve Files
17-98
 17-99
Auditor File Viewer
Auditor File Viewer is displayed
 Following fields are displayed for each event
17-100
 PUT Http
17-101
GET Http
Mkdir Http
 Audit Events
Alerts and Faults
Lists Alerts and Faults that are recorded by the Auditor
To open an auditor event file stored on the workstation
 17-103
 17-104
Transactions
Lists Transactions that are recorded by the Auditor
 17-105
 17-106
Installing ActiveX
ActiveX Bypass
 17-107
 17-108
Resetting the RMX
To reset the RMX
 17-109
 Viewing the Status of the Hardware Components
18-1
 18-2
 Button Name Description
HW Monitor Pane Toolbar
18-3
 18-4
Viewing Hardware RMX 2000 Component’s Properties
Hardware Properties dialog box has the following structure
 To view the MCU Properties
18-5
 18-6
 18-7
 To view the Card Properties
18-8
 18-9
 18-10
To View the Supporting Hardware Components Properties
Backplane Properties
 18-11
Field Description General Settings
FAN Properties
Fans
 LAN 0, LAN 1, LAN 2 Properties
18-12
 Viewing Hardware RMX 4000 Component’s Properties
18-13
 18-14
 18-15
 18-16
 18-17
 18-18
 Backplane+ Properties
18-19
 18-20
 18-21
 Diagnostic Mode
18-22
 18-23
Performing Diagnostics
To run Diagnostics on a Hardware Component
 18-24
 Click the Run Selected Tests button
18-25
 18-26
Diagnostics Monitoring
MCU Monitor
 Cards Monitor
18-27
 Error Buffer
18-28
 Appendix a
IP Disconnection Causes
 Appendix A-Disconnection Causes
 Disconnection Cause Description
 Not wish to take the call at this time
 Disconnection Cause Description
 Returned
 Disconnection Cause Description
 Disconnection Cause Description
 Disconnection Cause Description
 Isdn Disconnection Causes
Disconnection Cause Number Summary Description
 Disconnection Cause Number Summary Description
 Status
Enquiry
 CUG
 Disconnection Cause
Number Summary Description
 Suspended a Resume message cannot be executed by
 100
 Message with
 Appendix A-Disconnection Causes
 Alarms
Appendix B
 Alarm Code Alarm Description
 CPU slot ID not identified
 Encryption Server Error. Failed to
 Alarm Code Alarm Description
 Free space percentage% free space Blocks
 Alarm Code Alarm Description
 GUI System configuration file is invalid
 Alarm Code Alarm Description
 Alarm Code Alarm Description
 Polycom RMX 2000/4000 Administrator’s Guide
 Produce a Redalarm Alert
 Adding the appropriate flag is the system configuration
 DNS
 System has been configured for Jitc
 User Name Support cannot be used
 Appendix C
 Appendix C-CDR Fields Unformatted File
 Conference Summary Record
 Field Description
 Event Records
Standard Event Record Fields
 Event Types
 Event Code Event Name Description
 Undefined
23 H323 Participant Connected
NEW
Billing Code
 Link
SIP
Recording
SIP Private
 User ADD
Party Continue IPV6 Address
Terminate
User Delete
 User SET END
User Update
Reconnect
Time
 Back to
Attend Party
Operator Move Party from
Continue
 Participant Disconnected
Continue 1, User Update
Update Participant Continue
2101, 2105 Defined Participant
 Table C-35, Event Fields for Event
 Conference Start Continue
On page C-22
 Event Specific Fields
 Polycom RMX 2000/4000 Administrator’s Guide
 Field Description
 Time the conference starts, without any participant
 Maximum number of participants that can connect to
 Automatic switching between participants is enabled
 Table C-6
 Any other number Unknown
 ATT Accunet
NTI FX
NTI TIE Trunk
 Field Description
 Table C-10Event fields for Event 4 ISDN/PSTN Channel
 Field Description
 Field Description
 Field Description
 User Update Participant
 Field Description
 A dial-out connection, participant phone numbers are
 323
 SIP URI
Tel URL
 User Update Participant Continue
 Table C-17Event fields for Event 15 H323 Call Setup
 Field Description
 Field Description
 Field Description
 SIP
 MCU
 SIP URI
 Name sent by the end point
 Table C-23Event Fields for Event 22 Dtmf Code Failure
 Verified by authentication
 Table C-28
 Polycom RMX 2000/4000 Administrator’s Guide
 Destination Conf
 Field Description
 MCU
 Isdn
 Terminal
 SIP URI
 Table C-35
VIP
 Disconnection Cause Values
Value Call Disconnection Cause
 191 H323 call close. Remote busy
 Value Call Disconnection Cause
 Value Call Disconnection Cause
 MGC Manager Events that are not Supported by the RMX
Following MGC Manager events are not supported by the RMX
 Appendix C-CDR Fields Unformatted File
 Ad Hoc Conferencing without Authentication
Appendix D
 Ad Hoc Conferencing without Authentication
Starting a conference uses the following method
 Ad Hoc Conferencing with Authentication
 Network
 Polycom RMX 2000/4000 Administrator’s Guide
 Conference Access with External Database Authentication
 Conference Access Validation All Participants Always
Network
Page
 Conference Access Validation Chairperson Only Upon Request
Network
Page
 Ad Hoc Settings
Authentication Settings
 External Database Application Settings
 To set the System Configuration flags
Flag Description and Value
 Externaldb
  Set the External Server Authentication field to Numeric ID
 Enabling External Database Validation for Conferences Access
 Set the External Server Authentication field to
 Appendix E
 Field Description
 Out of Order
Number of packets arriving out of order. The fol
 Field Description
 Switching to Secure Mode
Purchasing a Certificate
 Table F-1Create Certificate Request
 Click Send Details
Installing the Certificate
To install the certificate
 Appendix F-Secure Communication Mode
 Creating/Modifying System Flags
Enabling Secure Communication Mode
When Secure Communications Mode is enabled
Securityprotocol
 Alternate Management Network
 Securing an External Database
 Appendix F-Secure Communication Mode
 Management Network Primary
Alternate Management Network
 Separation on
Configuring the Workstation
Logged in on the Management Network
To modify the workstation’s IP addresses
 Polycom RMX 2000/4000 Administrator’s Guide
 Appendix G-Configuring Direct Connections to RMX
 Example IP address near 192.168.1.nn
 IP Address
 Connecting to the Management Network
To connect directly to the RMX
 Appendix G-Configuring Direct Connections to RMX
 Connecting to the Alternate Management Network
To connect to the Alternate Management Network
 Procedure 2 Configure the Modem
Connecting to the RMX via Modem
Procedure 1 Install the RMX Manager
Configure the modem as follows
 Procedure 3 Create a Dial-up Connection
To create a dial-up connection
 Appendix G-Configuring Direct Connections to RMX
 Polycom RMX 2000/4000 Administrator’s Guide
 Appendix G-Configuring Direct Connections to RMX
 Polycom RMX 2000/4000 Administrator’s Guide
 To use the Windows Start menu
Procedure 4 Connect to the RMX
To Connect using the RMX Manager To use the browser
Click All Programs
 Appendix H
 To set the RMX as trusted and define Static Routes in OCS
Configuring the OCS for RMX 2000/4000
Setting the Trusted Host and Static Route for RMX
Open the OCS Management application
 Expand the Enterprise Pools list
Pool Front End Properties dialog box opens
 Click the Host Authorization tab
 To add RMX to the Routing Roles
Page
 To create the TLS certificate in the OCS
 Select Create a New Certificate and click Next
Delayed or Immediate Request window appears
Available Certificate Tasks window appears
 Organization Information window appears
Name and Security Settings window appears
Select the Mark cert as exportable check box
 Your Server’s Subject Name window appears
 Geographical Information window appears
Choose a Certification Authority window appears
 Click Finish MS R2
Assign Certificate Task window appears
Certificate Wizard Completed window appears MS R2
 Select Export a certificate to a *.pfx file and click Next
Available Certificates window appears
 Export Certificate Password window appears
 Certificate Wizard Completed window appears
 To create the certPassword.txt file
 Load Front End Properties dialog box opens
Page
 Service
 DNS Servers Addresses
 Defining a SIP Network Service in the RMX
To configure the RMX IP Network Service
Page
 Polycom RMX 2000/4000 Administrator’s Guide
Page
 Polycom RMX System Flag Configuration
Default IP Service Networking IP dialog box, click OK
 Flag Name Value and Description
Sipfreevideoresources
 Sipfastupdateinterval
ENV
 Enter the conferencing entity SIP URI in the format
Dialing to an Entry Queue, Meeting Room or Conference
To dial in directly to a conference or Entry Queue
Conferencing entity routing name@domain name
 Active Alarms and Troubleshooting
Active Alarms
 OCS
 Troubleshooting
Known Issues