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P
olycom RMX 2000/4000
Administrator
’s Guide
2-41
In the
Participant Properties – Channel Status
tab, check box indicators show
LPR
activation in the local and remote
(transmit and receive)
channels.
Contents
Main
Page
Regulatory Notices
Page
Table of Contents
Conference Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Additional Conferencing Information . . . . . . . . . . . . . . 2-1
Page
Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Entry Queues, Ad Hoc Conferences and SIP Factories . 4-1
Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Operator Assistance & Participant Move . . . . . . . . . . . 7-1
Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Conference and Participant Monitoring . . . . . . . . . . . . 9-1
Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Users, Connections and Notes . . . . . . . . . . . . . . . . . . 11-1
Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . 14-1
Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
RMX Manager Application . . . . . . . . . . . . . . . . . . . . . 16-1
RMX Administration and Utilities . . . . . . . . . . . . . . . . 17-1
Page
RMX Hardware Monitoring . . . . . . . . . . . . . . . . . . . . . 18-1
Disconnection Causes . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Alarms and Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
CDR Fields - Unformatted File . . . . . . . . . . . . . . . . . . . . C-1
Configuring Direct Connections to RMX . . . . . . . . . . . . G-1
Page
Conference Profiles
Page
Conferencing Modes
Standard Conferencing
Page
Supplemental Conferencing Features
Viewing Profiles
1-7
Profile Toolbar
The Profile toolbar provides quick access to the Profile functions:
Defining Profiles
Page
1-10
4Click the Advanced tab.
Page
1-12
Page
1-14
7Define the following parameters:
Page
Page
1-17
1-18
Page
Page
Page
Page
Modifying an Existing Profile
Deleting a Conference Profile
Additional Conferencing Information
Video Session Modes
Dynamic Continuous Presence (CP) Mode
High Definition Video Switching Mode
Continuous Presence (CP) Conferencing
Video Resolutions in CP
Additional Video Resolutions in MPM+ Mode
Additional Intermediate Video Resolutions
Setting the Maximum CP Resolution for Conferencing
CP Conferencing with H.263 4CIF
H.263 4CIF Guidelines
High Definition Video Switching
Enabling HD Video Switching
Modifying the HD Video Switching Threshold Bit Rate
Creating a High Definition Video Switching Profile
Page
Page
H.239
Content Transmission Modes
Content Protocol
Defining Content Sharing Parameters for a Conference
Page
Sending Content to Legacy Endpoints
Guidelines for Sending Content to Legacy Endpoints
Interoperability with Polycom CMA and DMA
Content Display on Legacy Endpoints
Enabling the Send Content to Legacy Endpoints Option
Changing the Default Layout for Displaying Content on Legacy Endpoints
2-21
Stopping a Content Session
Lecture Mode
Enabling Lecture Mode
Enabling the Automatic Switching
Selecting the Conference Lecturer
Restricting Content Broadcast to Lecturer
Lecture Mode Monitoring
Page
Page
Closed Captions
Enabling Closed Captions
Media Encryption
Media Encryption Guidelines
Conference Access
Entry Queue Access
2-33
Move Guidelines
Encryption Flag Settings
Enabling Encryption in the Profile
Enabling Encryption at the Participant Level
Page
Monitoring the Encryption Status
LPR Lost Packet Recovery
Packet Loss
Causes of Packet Loss
Effects of Packet Loss on Conferences
Lost Packet Recovery
Lost Packet Recovery Guidelines
Enabling Lost Packet Recovery
Page
Page
Telepresence Mode
RMX Telepresence Mode Guidelines
System Level
Conference Level
Room (Participant/Endpoint) Level
RPX and TPX Video Layouts
2-45
Page
Enabling Telepresence
Conference Level
Room (Participant/Endpoint) Level
Saving an Ongoing Conference as a Template
Starting an Ongoing Conference From a Template
Cascading Conferences - Star Topology
Page
Enabling Cascading
Creating the Cascade-enabled Entry Queue
Page
Creating the Dial-out Cascaded Link
Page
Page
Enabling Cascaded Conferences without Password
Monitoring Cascaded Conferences
+
Cascading Conferences - H.239-enabled MIH Topology
MIH Cascading Levels
MIH Cascading Guidelines
Master and Slave Conferences
Video Session Mode, Line Rate and Video Settings
H.239 Content Sharing
Setting up MIH Cascading Conferences
RMX to RMX Cascading
Page
Page
Page
Page
Page
2-71
Page
MGC to RMX 2000 Cascading
Page
Page
Page
Page
Page
Page
Page
Page
Page
Starting and Monitoring MIH Cascading Conferences
Monitoring Participants in an MIH Cascaded Conference
Page
Viewing Participant Properties
Page
Meeting Rooms
Page
Meeting Rooms List
3-4
The Meeting Room List columns include:
Meeting Room Toolbar & Right-click Menu
Creating a New Meeting Room
Entry Queues, Ad Hoc Conferences and SIP Factories
Entry Queues
Page
4-3
Page
Page
4-6
4-7
Listing Entry Queues
Modifying the EQ Properties
Transit Entry Queue
Setting a Transit Entry Queue
Page
Ad Hoc Conferencing
Gateway to Polycom Distributed Media Application (DMA) 7000
SIP Factories
Creating SIP Factories
4-14
3Define the following parameters:
Page
Page
Address Book
Viewing the Address Book
Displaying and Hiding the Address Book
Page
Adding a Participant to the Address Book
Adding a new participant to the Address Book Directly
5-5
2Define the following fields:
5-6
Page
5-8
5-9
Page
5-11
Page
Adding a Participant from an Ongoing Conference to the Address Book
Modifying Participants in the Address Book
Deleting Participants from the Address Book
Searching the Address Book
Filtering the Address Book
Page
Participant Groups
Adding a New Group to the Address Book
Deleting a Group from the Address Book
Modifying a Group in the Address Book
Importing and Exporting Address Books
Exporting an Address Book
Importing an Address Book
Integrating the Polycom CMA Address Book with the RMX
Page
5-25
Page
Reservations
Guidelines
System
Resources
Page
Reservations
Using the Reservation Calendar
Toolbar Buttons
Reservations Views
Page
List View
Changing the Calendar View
Page
Scheduling Conferences Using the Reservation Calendar
Creating a New Reservation
Page
Page
6-13
4 Click the Schedule tab.
6-14
5Adjust the new reservations schedule by modifying the fields as described in Table 6-3.
6-15
6-16
6Click the Participants tab.
Page
Managing Reservations
Viewing and Modifying Reservations
Using the Week and Day views of the Reservations Calendar
Page
Deleting Reservations
Searching for Reservations using Quick Search
Page
Operator Assistance & Participant Move
Operator Conferences
Page
Defining the Components Enabling Operator Assistance
Defining a Conference IVR Service with Operator Assistance Options
Page
Page
Defining an Entry Queue IVR Service with Operator Assistance Options
Page
Defining a Conference Profile for an Operator Conference
Page
7-11
4Click the Advanced tab.
Page
7-13
6Click the Video Quality tab.
Page
Page
Defining an Ongoing Operator Conference
Page
7-18
7-19
Page
Saving an Operator Conference to a Template
Starting an Operator Conference from a Template
Monitoring Operator Conferences and Participants Requiring Assistance
Requesting Help
Page
Participant Alerts List
Audible Alarms
Using Audible Alarms
Moving Participants Between Conferences
Moving Participants
Page
Page
Page
Conference Templates
Guidelines
Page
Using Conference Templates
8-4
Toolbar Buttons
The Conferences List toolbar includes the following button:
The Conference Template toolbar includes the following buttons:
Creating a New Conference Template
Creating a new Conference Template from Scratch
Page
Page
Page
Page
Page
Page
Saving an Ongoing Conference as a Template
Saving an Operator Conference to a Template
Page
Starting an Ongoing Conference From a Template
Starting an Operator Conference from a Template
Page
Page
Deleting a Conference Template
Conference and Participant Monitoring
Page
Conference Level Monitoring
9-4
The following information appears in the General tab:
9-5
9-6
2Click the Advanced tab. The Conference Properties - Advanced dialog box opens.
Page
Page
9-9
5Click the Video Settings tab to list the video parameters.
Page
Monitoring Operator Conferences and Participants Requiring Assistance
Requesting Help
Page
Participant Alerts List
Participant Level Monitoring
IP Participant Properties
9-16
9-17
9-18
9-19
4Click on the Channel Status tab to view the status of the various channels.
Page
9-21
Page
9-23
6Click the Gatekeeper Status tab to view its parameters.
9-24
Monitoring ISDN/PSTN Participants
Page
Page
Page
Page
9-30
Page
9-32
The Connected Media and Channels Used fields of an Audio Only participant are displayed as follows:
Recording Conferences
Configuring the RMX to enable Recording
Defining the Recording Link
Page
Enabling the Recording Features in a Conference IVR Service
Enabling the Recording in the Conference Profile
Recording Link Encryption
Page
Page
Managing the Recording Process
Using the RMX Web Client to Manage the Recording Process
10-9
Using DTMF Codes to Manage the Recording Process
Conference Recording with Codian IP VCR
Page
Users, Connections and Notes
Listing Users
Adding a New User
To add a new user to the system:
Deleting a User
Changing a Users Password
To change a users password:
Disabling a User
Enabling a User
Renaming a User
Page
Connections
Viewing the Connections List
User and Connection Management in Enhanced Security Mode
Managing the RMX Users
User Types
Disabling/Enabling Users
Renaming Users
Disabling Inactive Users
Managing the User Login Process
Implementing Strong Passwords
Implementing Password Re-Use / History Rules
Defining Password Aging
Defining Password Change Frequency
Forcing Password Change
Temporary User Lockout
User Lockout
User Login Record
Controlling RMX User Sessions
Management Sessions per System
Sessions per User
Connection Timeout
Page
Notes
Using Notes
Page
Network Services
IP Network Services
Management Network (Primary)
Default IP Service (Conferencing Service)
Modifying the Management Network
Page
Page
12-6
12-7
Page
12-9
Page
Page
Page
Modifying the Default IP Network Service
Page
12-15
Page
Page
12-18
12-19
Page
12-21
Page
12-23
10 View or modify the following fields:
12-24
Page
12-26
12-27
Page
Ethernet Settings (RMX 4000 Only)
12-30
2Modify the following field:
3Click the OK button.
IP Network Monitoring
12-32
Page
Page
12-35
Using IPv6 Networking Addresses for RMX Internal and External Entities
RMX Internal Addresses
External Entities
IPv6 Guidelines
Page
Network Security
Network Separation
RMX 4000
RMX 2000
Enabling Network Separation
Page
Page
Page
ISDN/PSTN Network Services
Adding/Modifying ISDN/PSTN Network Services
Obtaining ISDN/PSTN required information
Page
Page
Page
12-48
Page
Page
Page
Page
Modifying an ISDN/PSTN Network Service
Page
12-55
4Modify the following fields:
Page
IVR Services
IVR Services List
13-3
IVR Services Toolbar
The IVR Services toolbar provides quick access to the IVR Service definitions as follows:
Adding Languages
Page
Page
Page
Page
Defining a New Conference IVR Service
Defining a New Conference IVR Service
13-10
Page
Page
Page
Page
Page
Page
13-17
13-18
Page
Page
13-21
Page
Page
Page
Page
Page
Entry Queues IVR Service
Defining a New Entry Queue IVR Service
13-28
Page
Page
Page
Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service
Modifying the Conference or Entry Queue IVR Service Properties
Replacing the Music File
Adding a Music File
Page
Creating Audio Prompts and Video Slides
Recording an Audio Message
Page
Page
Page
Creating a Welcome Video Slide
13-41
Default IVR Prompts and Messages
The system is shipped with the following audio prompts and messages:
13-42
Page
13-44
Volume Control of IVR Messages, Music and Roll Call
13-46
The Call Detail Record (CDR) Utility
The CDR File
CDR File Formats
CDR File Contents
Page
Viewing, Retrieving and Archiving Conference Information
Viewing the Conference Records
Refreshing the CDR List
Retrieving and Archiving Conference CDR Records
Page
Gateway Calls
Call Flows
Direct Dialing
Page
Page
Page
Gateway IVR
Page
Page
Interoperability with CMA
Connection Indications
Gateway Functionality
Page
Configuring the Gateway Components on the RMX
Defining the IVR Service for Gateway Calls
Page
Page
Page
Defining the Conference Profile for Gateway Calls
Defining the Gateway Profile
Page
15-19
15-20
Displaying the Connection Information - System Configuration
Monitoring Ongoing Gateway Sessions
Gateway Session Parameters
Connected Participant Parameters
Dialing to Polycom DMA 7000
Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room
Page
RMX Manager Application
Installing the RMX Manager
Page
Page
Page
Starting the RMX Manager Application
Connecting to the MCU
Page
Page
RMX Manager Main Screen
MCUs Pane
Conferences Pane
RMX Management
List Pane
Status Bar
Address Book
Conference Templates
Adding MCUs to the MCUs List
16-16
Page
Starting a Conference
Starting a Conference from the Conferences Pane
Page
Starting a Reservation
Starting an Ongoing Conference or Reservation From a Template
Monitoring Conferences
Page
Start Monitoring/Stop Monitoring
Modifying the MCU Properties
Disconnecting an MCU
Removing an MCU from the MCUs Pane
Changing the RMX Manager Language
Installing RMX Manager for Secure Communication Mode
Page
Page
Page
Page
Using an Internal Certificate Authority
Page
Page
Page
Page
System Alerts
Page
Participant Alerts
System Configuration
Modifying System Flags
17-6
2 In the
17-7
17-8
3
17-9
17-10
17-11
17-12
17-13
17-14
17-15
17-16
Manually Adding and Deleting System Flags
17-18
The following flags can be manually added to the
17-19
17-20
17-21
17-22
17-23
17-24
17-25
17-26
17-27
Page
LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values
17-30
JITC_MODE System Flag
17-32
17-33
Auto Layout Configuration
Customizing the Default Auto Layout
17-35
17-36
17-37
RMX Time
Altering the clock
17-39
Resource Management
Resource Capacity
Resource Capacity Modes
Resource Usage
17-43
Page
Video/Voice Port Configuration
Flexible Resource Capacity Mode
Fixed Resource Capacity
Configuring the Video/Voice Resources in MPM Mode
Configuring the Video/Voice Resources in MPM+ Mode
Flexible Resource Capacity
Page
Page
Page
Forcing Video Resource Allocation to CIF Resolution
Page
Resource Report
Displaying the Resource Report
Resource Report Display in Flexible Resource Capacity Mode
Page
Resource Report in Fixed Resource Capacity Mode
ISDN/PSTN
Port Usage
Setting the Port Usage Threshold
Page
Port Usage Gauges
Port Gauges in Flexible/Fixed Capacity Modes
Page
17-63
The System Information properties box displays the following information:
Page
SNMP (Simple Network Management Protocol)
Detailed Description
MIB (Management Information Base) Files
Private MIBS
Support for MIB-II Sections
The Alarm-MIB
H.341-MIB (H.341 H.323)
Standard MIBs
17-67
17-68
Traps
Figure 2 An Example of an Authentication Failure Trap
Figure 1 An Example of a ColdStart Trap
Status Trap Content
Defining the SNMP Parameters in the RMX
Page
Page
Page
Page
Page
Audible Alarms
Using Audible Alarms
Audible Alarm Permissions
Stop Repeating Message
Configuring the Audible Alarms
User Customization
17-78
The User Customization window opens.
3Click OK.
Replacing the Audible Alarm File
Page
Multilingual Setting
Customizing the Multilingual Setting
Banner Display and Customization
Customizing Banners
17-83
2Customize the banners by modifying the following fields:
3Click the OK button.
Banner Display
Login Screen Banner
Page
Main Screen Banner
Software Management
Backup and Restore Guidelines
Using Software Management
Page
Ping RMX
Using Ping
Page
Notification Settings
Page
Logger Diagnostic Files
Page
Page
Auditor
Auditor Files
Auditor Event History File Storage
Retrieving Auditor Files
Page
Auditor File Viewer
Page
Page
Audit Events
Alerts and Faults
17-103
17-104
Transactions
Table 2 lists Transactions that are recorded by the Auditor.
17-105
ActiveX Bypass
Installing ActiveX
Page
Resetting the RMX
Page
RMX Hardware Monitoring
Viewing the Status of the Hardware Components
Page
18-3
HW Monitor Pane Toolbar
The following buttons appear in the toolbar of the Hardware Monitor:
Viewing Hardware RMX 2000 Components Properties
Page
Page
Page
Page
Page
Page
Page
Page
Viewing Hardware RMX 4000 Components Properties
Page
Page
Page
Page
Page
Page
Page
Page
Diagnostic Mode
Performing Diagnostics
Page
Page
Diagnostics Monitoring
MCU Monitor
Cards Monitor
Error Buffer
Appendix A
Disconnection Causes
IP Disconnection Causes.
A-2
A-3
A-4
A-5
A-6
A-7
A-8
A-9
A-10
ISDN Disconnection Causes
A-11
A-12
A-13
A-14
A-15
A-16
A-17
Page
B-1
Appendix B
Alarms and Faults
Alarms
Page
Page
Page
Page
Page
Page
Page
B-9
B-10
B-11
B-12
B-13
Page
B-15
Page
Appendix C
CDR Fields - Unformatted File
Page
C-3
The Conference Summary Record
C-4
Event Records
Standard Event Record Fields
C-6
Event Types
C-7
C-8
C-9
C-10
C-11
C-12
C-13
C-14
C-15
C-16
Event Specific Fields
The following tables describe the fields which are specific to each type of event.
C-17
C-18
C-19
C-20
C-21
C-22
C-23
C-24
C-25
C-26
C-27
C-28
C-29
C-30
C-31
C-32
C-33
C-34
C-35
C-36
C-37
C-38
C-39
C-40
C-41
C-42
C-43
C-44
C-45
C-46
C-47
C-48
C-49
C-50
C-51
C-52
C-53
C-54
C-55
Disconnection Cause Values
C-56
C-57
C-58
MGC Manager Events that are not Supported by the RMX 2000
Page
Appendix D
Ad Hoc Conferencing and External Database Authentication
Ad Hoc Conferencing without Authentication
Ad Hoc Conferencing with Authentication
Entry Queue Level - Conference Initiation Validation with an External Database Application
Page
Conference Access with External Database Authentication
Conference Access Validation - All Participants (Always)
Page
Conference Access Validation - Chairperson Only (Upon Request)
Page
System Settings for Ad Hoc Conferencing and External Database Authentication
Ad Hoc Settings
Authentication Settings
Page
MCU Configuration to Communicate with an External Database Application
D-14
Page
Page
E-1
Appendix E
Participant Properties Advanced Channel Information
E-2
Page
Page
Appendix F
Secure Communication Mode
Switching to Secure Mode
Purchasing a Certificate
Page
Installing the Certificate
Page
Creating/Modifying System Flags
Enabling Secure Communication Mode
Alternate Management Network
Securing an External Database
Page
Appendix G
Configuring Direct Connections to RMX
Management Network (Primary)
Alternate Management Network
Configuring the Workstation
Page
Page
Page
G-6
7Click the OK button.
Connecting to the Management Network
Page
Connecting to the Alternate Management Network
Connecting to the RMX via Modem
Procedure 1: Install the RMX Manager
Procedure 2: Configure the Modem
Procedure 3: Create a Dial-up Connection
Page
Page
Page
Page
Procedure 4: Connect to the RMX
Appendix H
Setting the RMX for Integration Into Microsoft OCS Environment
Configuring the OCS for RMX 2000/4000
Setting the Trusted Host and Static Route for RMX in the OCS
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Optional. Setting the Static Route & Trusted Host for RMX in the Load Balancer Server
Page
Configuring the RMX 2000/4000 for Microsoft OCS 2007 Integration
Modify the RMX Management Network Service to Include the DNS Server
H-20
6View or modify the following fields:
7Click OK.
Defining a SIP Network Service in the RMX
Page
Page
Page
Polycom RMX System Flag Configuration
Page
H-27
Dialing to an Entry Queue, Meeting Room or Conference
Active Alarms and Troubleshooting
Active Alarms
H-30
Troubleshooting
Known Issues
