Polycom 2000/4000 manual Enabling the Recording Features in a Conference IVR Service, 10-3

Polycom RMX 2000/4000 Administrator’s Guide

Enabling the Recording Features in a Conference IVR Service

In order to record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference. The default Conference IVR Service shipped with the RMX includes the recording-related voice messages and default DTMF codes that enable the conference chairperson to control the recording process from the endpoint. You can modify these default settings.

To modify the default recording settings for an existing Conference IVR Service:

1In the RMX Management pane, click the IVR Services () button. The IVR Services are listed in the IVR Services list pane.

2To modify the default recording settings, double-click the Conference IVR Service or right-click and select Properties.

The Conference IVR Service Properties dialog box is displayed.

3To assign voice messages other than the default, click the General tab and scroll down the list of messages to the recording messages.

4Select the Recording In Progress message, and then select the appropriate message file (by default, Recording_in_Progress.wav) from the file list to the right of the field.

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