Chapter 7-Operator Assistance & Participant Move

4Define the Entry Queue IVR Service Global parameters. For more information, see Table 13-10,Entry Queue IVR Service Properties - Global Parameters,” on page 13-28.

5Click the Welcome tab.

The New Entry Queue IVR Service - Welcome dialog box opens.

6Define the system behavior when the participant enters the Entry Queue. This dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box. For more information, see “Welcome tab” on page 13-11.

7Click the Conference ID tab.

The New Entry Queue IVR Service - Conference ID dialog box opens.

8Select the required voice messages. For more information, see Table 13-11, “Entry Queue IVR Service Properties - Conference ID,” on page 13-30.

9Click the Video Services tab.

The New Entry Queue IVR Service - Video Services dialog box opens.

10In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory.

11Click the Operator Assistance tab.

The Operator Assistance dialog box opens.

12Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process.

7-8

Page 206
Image 206
Polycom 2000/4000 manual New Entry Queue IVR Service Welcome dialog box opens