Polycom 2000/4000 manual Defining the Components Enabling Operator Assistance

Polycom RMX 2000/4000 Administrator’s Guide

•An Operator conference cannot be defined as a Reservation.

•An Operator conference can be saved to a Conference Template. An ongoing Operator conference can be started from a Conference Template.

•The Operator participant cannot be deleted from the Operator conference, but it can be disconnected from the conference.

•When deleting or terminating the Operator conference, the operator participant is automatically disconnected from the MCU, even if participating in a conference other than the Operator conference.

•Participants in Telepresence conferences cannot be moved from their conference, but an operator can join their conference and help them if assistance is required.

•Moving participants from/to an Operator conference follows the same guidelines as moving participants between conferences. For move guidelines, see “Move Guidelines” on page 26.

•When a participant is moved from the Entry Queue to the Operator conference, the option to move back to the source (Home) conference is disabled as the Entry Queue is not considered as a source conference.

•The conference chairperson cannot be moved to the Operator conference following the individual help request if the Auto Terminate When Chairperson Exits option is enabled, to prevent the conference from automatically ending prematurely. In such a case, the assistance request is treated by the system as a conference assistance request, and the operator can join the conference.

Defining the Components Enabling Operator Assistance

To enable operator assistance for conferences, the following conferencing entities must be adjusted or created:

•IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled.

•A Conference Profile with the Operator Conference option enabled.

•An active Operator conference with a connected Operator participant.

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