Polycom 2000/4000 manual Call Flows 15-1, Viii

Table of Contents

Network Separation	12-38
RMX 4000	12-38
RMX 2000	12-39
Enabling Network Separation	12-39
ISDN/PSTN Network Services	12-43
Adding/Modifying ISDN/PSTN Network Services	12-44
Obtaining ISDN/PSTN required information	12-44
Modifying an ISDN/PSTN Network Service	12-53
IVR Services	13-1
IVR Services List	13-2
IVR Services Toolbar	13-3
Adding Languages	13-4
Defining a New Conference IVR Service	13-9
Defining a New Conference IVR Service	13-9
Entry Queues IVR Service	13-27
Defining a New Entry Queue IVR Service	13-27
Setting a Conference IVR Service or Entry Queue IVR
Service as the Default Service	13-32
Modifying the Conference or Entry Queue IVR Service
Properties	13-33
Replacing the Music File	13-34
Adding a Music File	13-34
Creating Audio Prompts and Video Slides	13-36
Recording an Audio Message	13-36
Creating a Welcome Video Slide	13-40
Default IVR Prompts and Messages	13-41
Volume Control of IVR Messages, Music and Roll Call	13-45
The Call Detail Record (CDR) Utility	14-1
The CDR File	14-2
CDR File Formats	14-2
CDR File Contents	14-3
Viewing, Retrieving and Archiving Conference Information	14-5
Viewing the Conference Records	14-5
Refreshing the CDR List	14-6
Retrieving and Archiving Conference CDR Records	14-7
Gateway Calls	15-1
Call Flows	15-1

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