Chapter 7-Operator Assistance & Participant Move

If more than one RMX is monitored in the RMX Manager, the Audible Alarm must be enabled separately for each RMX installed in the site/ configuration. A different *.wav file can be selected for each MCU.

When multiple Audible Alarms are activated in different conferences or by multiple MCUs, the Audible Alarms are synchronized and played one after the other. It is important to note that when Stop Repeating Alarm is selected from the toolbar from the RMX Web Client or RMX Manager, all activated Audible Alarms are immediately halted.

For more details on Audible alarms and their configuration, see

Moving Participants Between Conferences

The RMX User can move participants between ongoing conferences, including the Operator conference, and from the Entry Queue to the destination conference if help is required.

When moving between conferences or when a participant is moved from an Entry Queue to a conference by the RMX user (after failure to enter the correct destination ID or conference password), the IVR messages and slide display are skipped.

Move Guidelines

Move is available only between CP conferences. Move is unavailable from/to Video Switching conferences.

Move between conferences can be performed without an active Operator conference.

When moving the conference chairperson from his/her conference to another conference, the source conference will automatically end if the Auto Terminate When Chairperson Exits option is enabled and that participant is the only conference chairperson.

When moving the Operator to any conference (following assistance request), the IVR messages and slide display are skipped.

Participants cannot be moved from a Telepresence conference.

Participants cannot be moved from LPR-enabled conferences to non- LPR conferences. Move from non-LPR conferences to LPR-enabled conferences is available.

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Polycom 2000/4000 manual Moving Participants Between Conferences, Move Guidelines