Contents 7
CD or DVD Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
If you cannot play a CD, CD-RW, or DVD . . . . . . . . . . . . . . . . 84
If you cannot eject the CD, CD-RW, or DVD drive tray . . . . . . . . . . 85
If you hear an unfamiliar scraping or grinding sound . . . . . . . . . . 85
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . 86
If you have a problem with integrated speakers. . . . . . . . . . . . . 86
If you have a problem with external speakers. . . . . . . . . . . . . . 86
E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . 87
Resolving Other Technical Problems . . . . . . . . . . . . . . . . . . . . 89
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Identifying Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . . . 90
Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . 92
Using Microsoft® Windows® XP System Restore. . . . . . . . . . . . . . 93
Creating a Restore Point. . . . . . . . . . . . . . . . . . . . . . . . 93
Restoring the Computer to an Earlier Operating State . . . . . . . . . . 93
Undoing the Last System Restore . . . . . . . . . . . . . . . . . . . 94
Using the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . 94
When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . 94
Reinstalling Microsoft® Windows® XP. . . . . . . . . . . . . . . . . . . 96
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . . . 97
10 Adding and Replacing Parts
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . 99
Shutting Down Your Computer. . . . . . . . . . . . . . . . . . . . . 99
Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Returning a Hard Drive to Dell . . . . . . . . . . . . . . . . . . . . 102
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Mini PCI Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
G2806bk2.book Page 7 Tuesday, May 25, 2004 8:48 AM