If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

4When the boot device list appears, highlight Diagnostics and press <Enter>.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

During the assessment, answer any questions that appear.

If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell (see page 132) before continuing on to the Dell Diagnostics.

If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue.

5Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

6When the Dell Diagnostics Main Menu screen appears, select the test you want to run.

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option

Function

 

 

Express Test

Performs a quick test of devices. This test typically takes

 

10 to 20 minutes and requires no interaction on your part. Run

 

Express Test first to increase the possibility of tracing the

 

problem quickly.

Extended Test

Performs a thorough check of devices. This test typically takes an

 

hour or more and requires you to answer questions periodically.

Custom Test

Tests a specific device. You can customize the tests you want to run.

Symptom Tree

Lists the most common symptoms encountered and allows you to

 

select a test based on the symptom of the problem you are having.

 

 

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 132).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

Solving Problems

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Dell 9100 owner manual Express Test first to increase the possibility of tracing