Guides.
2. Click the User's Guide for your computer in the list of online documentation.
lService Tag and Express Service Code
lMicrosoft Windows License Label
Service Tag and Microsoft®Windows®License
These labels are located on your computer.
lUse the Service Tag to identify your computer when you use
support.dell.com or contact support.
lEnter the Express Service Code to direct your call when contacting
support.
lSolutions — Troubleshooting hints and tips, articles from
technicians, online courses, and frequently asked questions
lCommunity — Online discussion with other Dell customers
lUpgrades — Upgrade information for components, such as
memory, the hard drive, and the operating system
lCustomer Care — Contact information, service call and order
status, warranty, and repair information
lService and support — Service call status and support history,
service contract, online discussions with support
lReference — Computer documentation, details on my computer
configuration, product specifications, and white papers
lDownloads — Certified drivers, patches, and software updates
lNotebook System Software (NSS) — If you reinstall the operating
system for your computer, you should also reinstall the NSS utility.
NSS provides critical updates for your operating system and
supportforDell™3.5-inch USB floppy drives, Intel®processors,
optical drives, and USB devices. NSS is necessary for correct
operation of your Dell computer. The software automatically
detects your computer and operating system and installs the
updates appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the appropriate support
site.
To download Notebook System Software:
1. Go to support.dell.com, select your region or business segment, and
enter your Service Tag.
2. Select Drivers & Downloads and click Go.
3. Click your operating system and search for the keyword Notebook System
Software.
NOTE: The support.dell.com user interface may vary depending on your
selections.
lSoftware upgrades and troubleshooting hints — Frequently asked
questions, hot topics, and general health of your computing
environment
Dell Support Utility
The Dell Support Utility is an automated upgrade and notification system installed
on your computer. This support provides real-time health scans of your computing
environment, software updates, and relevant self-support information. Access the
Dell Support Utility from the icon in the taskbar. For more information, see
Dell Support Utility.
lHow to use Windows XP
lHow to work with programs and files
lHow to personalize my desktop
Windows Help and Support Center
1. Click Start ® Help and Support.
2. Type a word or phrase that describes your problem and click the arrow
icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
lInformation on network activity, the Power Management Wizard,
hotkeys, and other items controlled by Dell QuickSet.
Dell QuickSet Help
To view Dell QuickSet Help, right-click the icon in the Microsoft®Windows®
taskbar.