E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you
cannot open your
1In Outlook Express, click Tools, click Options, and then click Security.
2Click Do not allow attachments to remove the checkmark.
C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N C H E C K T H E T E L E P H O N E J A C K
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K
U S E A D I F F E R E N T T E L E P H O N E L I N E
•Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or a
•Ensure that you hear a click when you insert the telephone line connector into the modem.
•Disconnect the telephone line from the modem and connect it to a telephone, then listen for a dial tone.
•If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start 
→Programs→
Modem Diagnostic Tool→Modem Diagnostic Tool. Follow the instructions on the screen to identify and resolve modem problems (Modem Helper is not available on certain computers).
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1Click the Start 
, and then click Control Panel.
2Click Hardware and Sound.
3Click Phone and Modem Options.
4Click the Modems tab.
Troubleshooting
