8Contents
PC TuneUp . . . . . . . . . . . . . . . . . . . . . 104
PC CheckUp . . . . . . . . . . . . . . . . . . . . 104
Drive Problems . . . . . . . . . . . . . . . . . . . . . 105
Optical drive problems . . . . . . . . . . . . . . . 105
Hard drive problems . . . . . . . . . . . . . . . . 106
E-Mail, Modem, and Internet Problems . . . . . . . . . 107
Error Messages . . . . . . . . . . . . . . . . . . . . . 108
ExpressCard Problems . . . . . . . . . . . . . . . . . 113
IEEE 1394 Device Problems . . . . . . . . . . . . . . . 114
Keyboard Problems . . . . . . . . . . . . . . . . . . . 114
External Keyboard problems . . . . . . . . . . . . 114
Unexpected characters . . . . . . . . . . . . . . 115
Lockups and Software Problems . . . . . . . . . . . . 116
The computer does not start . . . . . . . . . . . . 116
The computer stops responding . . . . . . . . . . 116
A program stops responding or
crashes repeatedly . . . . . . . . . . . . . . . . . 116
A program is designed for an earlier
Microsoft® Windows® operating system . . . . . 116
A solid blue screen appears . . . . . . . . . . . . 117
Dell MediaDirect problems. . . . . . . . . . . . . 117
Other software problems . . . . . . . . . . . . . . 118
Memory Problems . . . . . . . . . . . . . . . . . . . . 119
Network Problems. . . . . . . . . . . . . . . . . . . . 119
Mobile Broadband (Wireless Wide Area
Network [WWAN]) . . . . . . . . . . . . . . . . . 120
Power Problems . . . . . . . . . . . . . . . . . . . . . 121
Printer Problems. . . . . . . . . . . . . . . . . . . . . 122