Dell Support Center, 101 | Dell GU051 instruction

The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:

Tab	Function

Results	Displays the results of the test and any
	error conditions encountered.

Errors	Displays error conditions encountered,
	error codes, and the problem description.

Help	Describes the test and any requirements
	for running the test.

Configuration	Displays your hardware configuration for
	the selected device.
	The Dell Diagnostics obtains
	configuration information for all devices
	from system setup, memory, and various
	internal tests, and it displays the
	information in the device list in the
	left pane of the screen. The device list
	may not display the names of all the
	components installed on your computer or
	all devices attached to your computer.

Parameters	Allows you to customize the test by
	changing the test settings.

Dell Support Center

The Dell Support Center provides service, support and system-specific information. To obtain detailed information about Dell Support Center and the available support tools, go to the Consumer Services Home Page at www.dell.com/services.

Systems purchased on June 26, 2007 and later are pre-installed with Dell Support Center..

Systems purchased prior to June 26, 2007 can obtain Dell Support Center by downloading the program from www.support.dell.com/dellsupportcenter.

Troubleshooting

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Dell GU051 manual Dell Support Center, 101

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September GU051 Contents Using the Keyboard and Touch Pad Using Blank CDs and DVDs Using the Memory Card Reader Securing Your Computer External Keyboard problems Adding and Replacing Parts Removing the Optical Drive Dell QuickSet Features Traveling With Your Computer Glossary Drivers and Utilities Media Finding Information Dell Product Information Guide Service Tag and Microsoft Windows Site To view Dell QuickSet Help, right-click Features onDell QuickSet icon Windows notification area Operating System Media About Your Computer Determining Your Computer’s Configuration Front View Keyboard status lights V I C E S T a T U S L I G H T S Information, see the documentation that came with your card Y B O a R D S T a T U S L I G H T S Left Side View Right Side View Eject button Optical drive Audio connectors Connects video devices, such as a monitor Back View USB connector D E M C O N N E C T O R RJ Air vents Hard drive Bottom View About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Be installed Key Combinations Using the Keyboard and Touch PadNumeric Keypad Adjusting Keyboard Settings Power ManagementMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Touch Pad Customizing the Touch Pad Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Microsoft Windows Battery Meter Low-Battery Warning Conserving Battery Power Using the Sleep Power State Configuring Power Management Settings Replacing the Battery Charging the Battery To remove the battery Storing a Battery Using a Battery Playing Media Using Multimedia DVD player includes the following basic buttons CD player includes the following basic buttons Playing Media Using Dell Travel Remote Copying CDs and DVDs How to Copy a CD or DVD To copy the CD or DVD Using Blank CDs and DVDs Helpful Tips Using Dell MediaDirect Adjusting the VolumeAdjusting the Picture Connecting Your Computer to a TV or Audio Device Video TV-out connector Video cable Composite video adapter Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV Using Multimedia ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks What You Need to Establish a Wlan Connection Setting Up a NetworkWireless Local Area Network Checking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Page Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Security Cable Lock PasswordsSecuring Your Computer If Your Computer is Lost or Stolen Securing Your Computer Securing Your Computer Dell Diagnostics TroubleshootingDell Technical Update Service Shut down and restart the computer Press and hold the Fn key while powering the computer onDuring the assessment, answer any questions that appear Option Function Option Function 101 Dell Support Center Dell Support 103 DellConnect PC TuneUp Network AssistantPC CheckUp 104 Optical drive problems Drive ProblemsHardware Problems in the Windows Vista Operating System on Problems writing to a CD-RW or DVD+/-RW Hard drive problems 107 Mail, Modem, and Internet Problems 108 Error Messages 109 Do not use these characters in filenames 110 111 112 Drive and try again ExpressCard ProblemsContact the ExpressCard manufacturer 113 External Keyboard problems Ieee 1394 Device ProblemsKeyboard Problems 115 Unexpected characters Computer does not start Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedly Menu to access Dell MediaDirect Help Dell MediaDirect problemsSolid blue screen appears 117 118 Other software problems Network Problems Memory ProblemsRun the Dell Diagnostics see Dell Diagnostics on 119 Mobile Broadband Wireless Wide Area Network Wwan 121 Power Problems 122 Printer Problems No sound from integrated speakers Scanner ProblemsSound and Speaker Problems No sound from external speakers Touch Pad or Mouse ProblemsNo sound from headphones 125 Video and Display ProblemsIf the display is blank 126 If the display is difficult to readGlare, which can cause poor picture quality Drivers What is a Driver?If only part of the display is readable 127 128 Reinstalling Drivers and UtilitiesIdentifying Drivers 129 Manually Reinstalling Drivers 131 You can restore your operating system in the following waysRestoring Your Operating System Using Windows Vista System Restore 133 Troubleshooting Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer Before Working Inside Your Computer 137 Removing the Hard Drive Hard Drive 139 Replacing the Hard Drive Returning a Hard Drive to Dell Optical DriveRemoving the Optical Drive 141 142 Hinge CoverReplacing the Optical Drive 143 Removing the Hinge CoverReplacing the Hinge Cover Lift and remove the keyboard 144 KeyboardRemoving the Keyboard 145 Replacing the Keyboard Replace the four screws on the top of the keyboard Memory 147 Removing the Dimm a Memory Module Replacing the Dimm a Memory Module 149 Removing the Dimm B Memory Module Memory module/coin-cell battery Captive screw Compartment 151 Replacing the Dimm B Memory Module 152 153 Subscriber Identity Module 154 Wireless Mini CardsRemoving a Wlan Card 155 Disconnect the antenna cables from the Wlan card Replacing a Wlan Card 157 Removing a Mobile Broadband or Wwan Card 158 159 Disconnect the two antenna cables from the Wwan card Replacing a Wwan Card 161 Removing a Wpan Card Removing the Card Internal Card With Bluetooth Wireless TechnologyReplacing a Wpan Card 163 Coin-Cell BatteryReplacing the Card Slide the battery out of the mylar sleeve Removing the Coin-Cell BatteryReplacing the Coin-Cell Battery 165 Dell QuickSet Features 166 Identifying Your Computer Traveling With Your ComputerPacking the Computer 167 168 Travel TipsTraveling by Air 169 Getting HelpObtaining Assistance DellConnect Online Services Technical Support and Customer Service 171 AutoTech Service 172 Problems With Your OrderAutomated Order-Status Service 173 Before You Call 174 175 Contacting Dell 176 177 Specifications 178 USB 179 WXGA+ 180 Wuxga 181 182 183 Storage Grms 184 185 Using the System Setup ProgramAppendix System Setup Screen Viewing the System Setup ScreenCommonly Used Options Diskette Drive Internal HDD 186 187 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD Cleaning Your Computer About Your RAID ConfigurationRAID Level 0 Configuration RAID Level 1 Configuration 189 Touch Pad Media Mouse 191 Dell Technical Support Policy U.S. Only FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class B 193 Macrovision Product Notice 194 195 Glossary 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 Index Index 215 Index 217 Index 219 See also Mobile Broadband installing 220