Restoring Your Operating System, 131 | Dell GU051 instruction

To start the Hardware Troubleshooter:

1Click Start →Help and Support.

2In the Find an answer section, click Troubleshooting.

OR

Type hardware troubleshooter in the search field, then press <Enter>.

3In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

NOTE: If you do not find the answer in the items categorized in Troubleshooting, you can get Online Help by typing in your question in the Search Help field at the top of the window.

Restoring Your Operating System

You can restore your operating system in the following ways:

•Windows Vista has the Backup and Restore Center that can create backups of important files on your computer, or backup the entire computer. You may then restore your operating system or files if needed.

•Dell Factory Image Restore restores your hard drive to the operating state it was in when you purchased the computer. Dell Factory Image Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use Factory Image Restore only if System Restore did not resolve your operating system problem.

•Microsoft Windows Vista System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. For instructions, see "Using Windows Vista System Restore" on page 132.

•If you received an Operating System CD with your computer, you can use it to restore your operating system. However, using the Operating System CD also deletes all data on the hard drive. Use the CD only if System Restore did not resolve your operating system problem.

Troubleshooting

131

Image 131

Dell GU051 manual Restoring Your Operating System, You can restore your operating system in the following ways, 131

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September GU051 Contents Using the Keyboard and Touch Pad Using Blank CDs and DVDs Using the Memory Card Reader Securing Your Computer External Keyboard problems Adding and Replacing Parts Removing the Optical Drive Dell QuickSet Features Traveling With Your Computer Glossary Drivers and Utilities Media Finding Information Dell Product Information Guide Service Tag and Microsoft Windows Site Windows notification area Features onTo view Dell QuickSet Help, right-click Dell QuickSet icon Operating System Media About Your Computer Determining Your Computer’s Configuration Front View Keyboard status lights V I C E S T a T U S L I G H T S Information, see the documentation that came with your card Y B O a R D S T a T U S L I G H T S Left Side View Right Side View Eject button Optical drive Audio connectors Connects video devices, such as a monitor Back View USB connector D E M C O N N E C T O R RJ Air vents Hard drive Bottom View About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Be installed Key Combinations Using the Keyboard and Touch PadNumeric Keypad Dell QuickSet Key Combinations Power ManagementAdjusting Keyboard Settings Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Microsoft Windows Battery Meter Low-Battery Warning Conserving Battery Power Using the Sleep Power State Configuring Power Management Settings Replacing the Battery Charging the Battery To remove the battery Storing a Battery Using a Battery Playing Media Using Multimedia DVD player includes the following basic buttons CD player includes the following basic buttons Playing Media Using Dell Travel Remote Copying CDs and DVDs How to Copy a CD or DVD To copy the CD or DVD Using Blank CDs and DVDs Helpful Tips Using Dell MediaDirect Adjusting the VolumeAdjusting the Picture Connecting Your Computer to a TV or Audio Device Video TV-out connector Video cable Composite video adapter Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV Using Multimedia ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks What You Need to Establish a Wlan Connection Setting Up a NetworkWireless Local Area Network Checking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Page Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Security Cable Lock PasswordsSecuring Your Computer If Your Computer is Lost or Stolen Securing Your Computer Securing Your Computer Dell Diagnostics TroubleshootingDell Technical Update Service Shut down and restart the computer Press and hold the Fn key while powering the computer onDuring the assessment, answer any questions that appear Option Function Option Function 101 Dell Support Center Dell Support 103 DellConnect 104 Network AssistantPC TuneUp PC CheckUp Problems writing to a CD-RW or DVD+/-RW Drive ProblemsOptical drive problems Hardware Problems in the Windows Vista Operating System on Hard drive problems 107 Mail, Modem, and Internet Problems 108 Error Messages 109 Do not use these characters in filenames 110 111 112 113 ExpressCard ProblemsDrive and try again Contact the ExpressCard manufacturer External Keyboard problems Ieee 1394 Device ProblemsKeyboard Problems 115 Unexpected characters Program stops responding or crashes repeatedly Lockups and Software ProblemsComputer does not start Computer stops responding 117 Dell MediaDirect problemsMenu to access Dell MediaDirect Help Solid blue screen appears 118 Other software problems 119 Memory ProblemsNetwork Problems Run the Dell Diagnostics see Dell Diagnostics on Mobile Broadband Wireless Wide Area Network Wwan 121 Power Problems 122 Printer Problems No sound from integrated speakers Scanner ProblemsSound and Speaker Problems No sound from external speakers Touch Pad or Mouse ProblemsNo sound from headphones 125 Video and Display ProblemsIf the display is blank 126 If the display is difficult to readGlare, which can cause poor picture quality 127 What is a Driver?Drivers If only part of the display is readable 128 Reinstalling Drivers and UtilitiesIdentifying Drivers 129 Manually Reinstalling Drivers 131 You can restore your operating system in the following waysRestoring Your Operating System Using Windows Vista System Restore 133 Troubleshooting Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer 137 Removing the Hard Drive Hard Drive 139 Replacing the Hard Drive 141 Optical DriveReturning a Hard Drive to Dell Removing the Optical Drive 142 Hinge CoverReplacing the Optical Drive 143 Removing the Hinge CoverReplacing the Hinge Cover Lift and remove the keyboard 144 KeyboardRemoving the Keyboard 145 Replacing the Keyboard Replace the four screws on the top of the keyboard Memory 147 Removing the Dimm a Memory Module Replacing the Dimm a Memory Module 149 Removing the Dimm B Memory Module Memory module/coin-cell battery Captive screw Compartment 151 Replacing the Dimm B Memory Module 152 153 Subscriber Identity Module 154 Wireless Mini CardsRemoving a Wlan Card 155 Disconnect the antenna cables from the Wlan card Replacing a Wlan Card 157 Removing a Mobile Broadband or Wwan Card 158 159 Disconnect the two antenna cables from the Wwan card Replacing a Wwan Card 161 Removing a Wpan Card Removing the Card Internal Card With Bluetooth Wireless TechnologyReplacing a Wpan Card 163 Coin-Cell BatteryReplacing the Card Slide the battery out of the mylar sleeve Removing the Coin-Cell BatteryReplacing the Coin-Cell Battery 165 Dell QuickSet Features 166 167 Traveling With Your ComputerIdentifying Your Computer Packing the Computer 168 Travel TipsTraveling by Air 169 Getting HelpObtaining Assistance DellConnect Online Services Technical Support and Customer Service 171 AutoTech Service 172 Problems With Your OrderAutomated Order-Status Service 173 Before You Call 174 175 Contacting Dell 176 177 Specifications 178 USB 179 WXGA+ 180 Wuxga 181 182 183 Storage Grms 184 185 Using the System Setup ProgramAppendix Diskette Drive Internal HDD 186 Viewing the System Setup ScreenSystem Setup Screen Commonly Used Options 187 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD RAID Level 1 Configuration About Your RAID ConfigurationCleaning Your Computer RAID Level 0 Configuration 189 Touch Pad Media Mouse 191 Dell Technical Support Policy U.S. Only FCC Class B Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only Definition of Third-Party Software and Peripherals 193 Macrovision Product Notice 194 195 Glossary 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 Index Index 215 Index 217 Index 219 See also Mobile Broadband installing 220