AutoTech Service, 171 | Dell GU051 instruction

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Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 175.

Getting Help

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Dell GU051 manual AutoTech Service, 171

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September GU051 Contents Using the Keyboard and Touch Pad Using Blank CDs and DVDs Using the Memory Card Reader Securing Your Computer External Keyboard problems Adding and Replacing Parts Removing the Optical Drive Dell QuickSet Features Traveling With Your Computer Glossary Drivers and Utilities Media Finding Information Dell Product Information Guide Service Tag and Microsoft Windows Site Windows notification area Features onTo view Dell QuickSet Help, right-click Dell QuickSet icon Operating System Media About Your Computer Determining Your Computer’s Configuration Front View Keyboard status lights V I C E S T a T U S L I G H T S Information, see the documentation that came with your card Y B O a R D S T a T U S L I G H T S Left Side View Right Side View Eject button Optical drive Audio connectors Connects video devices, such as a monitor Back View USB connector D E M C O N N E C T O R RJ Air vents Hard drive Bottom View About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Setting Up a Printer Transferring Information to a New ComputerWindows Easy Transfer Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Using the Display Adjusting BrightnessSetting Display Resolution and Refresh Rate Be installed Using the Keyboard and Touch Pad Numeric KeypadKey Combinations Dell QuickSet Key Combinations Power ManagementAdjusting Keyboard Settings Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Microsoft Windows Battery Meter Low-Battery Warning Conserving Battery Power Using the Sleep Power State Configuring Power Management Settings Replacing the Battery Charging the Battery To remove the battery Storing a Battery Using a Battery Playing Media Using Multimedia DVD player includes the following basic buttons CD player includes the following basic buttons Playing Media Using Dell Travel Remote Copying CDs and DVDs How to Copy a CD or DVD To copy the CD or DVD Using Blank CDs and DVDs Helpful Tips Adjusting the Volume Adjusting the PictureUsing Dell MediaDirect Connecting Your Computer to a TV or Audio Device Video TV-out connector Video cable Composite video adapter Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV Using Multimedia ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Using the Memory Card Reader Installing a Memory CardMemory Card Blanks Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks Setting Up a Network Wireless Local Area NetworkWhat You Need to Establish a Wlan Connection Checking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Page Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Passwords Securing Your ComputerSecurity Cable Lock If Your Computer is Lost or Stolen Securing Your Computer Securing Your Computer Troubleshooting Dell Technical Update ServiceDell Diagnostics Press and hold the Fn key while powering the computer on During the assessment, answer any questions that appearShut down and restart the computer Option Function Option Function 101 Dell Support Center Dell Support 103 DellConnect 104 Network AssistantPC TuneUp PC CheckUp Problems writing to a CD-RW or DVD+/-RW Drive ProblemsOptical drive problems Hardware Problems in the Windows Vista Operating System on Hard drive problems 107 Mail, Modem, and Internet Problems 108 Error Messages 109 Do not use these characters in filenames 110 111 112 113 ExpressCard ProblemsDrive and try again Contact the ExpressCard manufacturer Ieee 1394 Device Problems Keyboard ProblemsExternal Keyboard problems 115 Unexpected characters Program stops responding or crashes repeatedly Lockups and Software ProblemsComputer does not start Computer stops responding 117 Dell MediaDirect problemsMenu to access Dell MediaDirect Help Solid blue screen appears 118 Other software problems 119 Memory ProblemsNetwork Problems Run the Dell Diagnostics see Dell Diagnostics on Mobile Broadband Wireless Wide Area Network Wwan 121 Power Problems 122 Printer Problems Scanner Problems Sound and Speaker ProblemsNo sound from integrated speakers Touch Pad or Mouse Problems No sound from headphonesNo sound from external speakers Video and Display Problems If the display is blank125 If the display is difficult to read Glare, which can cause poor picture quality126 127 What is a Driver?Drivers If only part of the display is readable Reinstalling Drivers and Utilities Identifying Drivers128 129 Manually Reinstalling Drivers You can restore your operating system in the following ways Restoring Your Operating System131 Using Windows Vista System Restore 133 Troubleshooting Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer 137 Removing the Hard Drive Hard Drive 139 Replacing the Hard Drive 141 Optical DriveReturning a Hard Drive to Dell Removing the Optical Drive Hinge Cover Replacing the Optical Drive142 Removing the Hinge Cover Replacing the Hinge Cover143 Keyboard Removing the KeyboardLift and remove the keyboard 144 145 Replacing the Keyboard Replace the four screws on the top of the keyboard Memory 147 Removing the Dimm a Memory Module Replacing the Dimm a Memory Module 149 Removing the Dimm B Memory Module Memory module/coin-cell battery Captive screw Compartment 151 Replacing the Dimm B Memory Module 152 153 Subscriber Identity Module Wireless Mini Cards Removing a Wlan Card154 155 Disconnect the antenna cables from the Wlan card Replacing a Wlan Card 157 Removing a Mobile Broadband or Wwan Card 158 159 Disconnect the two antenna cables from the Wwan card Replacing a Wwan Card 161 Removing a Wpan Card Internal Card With Bluetooth Wireless Technology Replacing a Wpan CardRemoving the Card Coin-Cell Battery Replacing the Card163 Removing the Coin-Cell Battery Replacing the Coin-Cell BatterySlide the battery out of the mylar sleeve 165 Dell QuickSet Features 166 167 Traveling With Your ComputerIdentifying Your Computer Packing the Computer Travel Tips Traveling by Air168 Getting Help Obtaining Assistance169 DellConnect Online Services Technical Support and Customer Service 171 AutoTech Service Problems With Your Order Automated Order-Status Service172 173 Before You Call 174 175 Contacting Dell 176 177 Specifications 178 USB 179 WXGA+ 180 Wuxga 181 182 183 Storage Grms 184 Using the System Setup Program Appendix185 Diskette Drive Internal HDD 186 Viewing the System Setup ScreenSystem Setup Screen Commonly Used Options 187 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD RAID Level 1 Configuration About Your RAID ConfigurationCleaning Your Computer RAID Level 0 Configuration 189 Touch Pad Media Mouse 191 Dell Technical Support Policy U.S. Only FCC Class B Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only Definition of Third-Party Software and Peripherals 193 Macrovision Product Notice 194 195 Glossary 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 Index Index 215 Index 217 Index 219 See also Mobile Broadband installing 220