Technical Support and Customer Service | Dell GU051 manual

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 170.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 173, and then see "Contacting Dell" on page 175.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

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Getting Help

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Dell GU051 manual Technical Support and Customer Service, DellConnect Online Services

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September GU051 Contents Using the Keyboard and Touch Pad Using Blank CDs and DVDs Using the Memory Card Reader Securing Your Computer External Keyboard problems Adding and Replacing Parts Removing the Optical Drive Dell QuickSet Features Traveling With Your Computer Glossary Finding Information Drivers and Utilities Media Dell Product Information Guide Service Tag and Microsoft Windows Site Dell QuickSet icon Features onTo view Dell QuickSet Help, right-click Windows notification area Operating System Media Determining Your Computer’s Configuration About Your Computer Front View Keyboard status lights V I C E S T a T U S L I G H T S Information, see the documentation that came with your card Y B O a R D S T a T U S L I G H T S Left Side View Right Side View Eject button Optical drive Audio connectors Connects video devices, such as a monitor USB connector Back View D E M C O N N E C T O R RJ Bottom View Air vents Hard drive About Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Connecting a USB Printer Printer Cable Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Be installed Key Combinations Using the Keyboard and Touch PadNumeric Keypad Microsoft Windows Logo Key Functions Power ManagementAdjusting Keyboard Settings Dell QuickSet Key Combinations Touch Pad Customizing the Touch Pad Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Battery Meter Charge Gauge Conserving Battery Power Low-Battery Warning Configuring Power Management Settings Using the Sleep Power State Charging the Battery Replacing the Battery Storing a Battery To remove the battery Using a Battery Using Multimedia Playing Media CD player includes the following basic buttons DVD player includes the following basic buttons Playing Media Using Dell Travel Remote How to Copy a CD or DVD Copying CDs and DVDs Using Blank CDs and DVDs To copy the CD or DVD Helpful Tips Using Dell MediaDirect Adjusting the VolumeAdjusting the Picture Connecting Your Computer to a TV or Audio Device Video TV-out connector Video cable Composite video adapter Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV Using Multimedia Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem Cable What You Need to Establish a Wlan Connection Setting Up a NetworkWireless Local Area Network Checking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Page Mobile Broadband or Wireless Wide Area Network Connecting to a Mobile Broadband Network Checking Your Dell Mobile Broadband Card Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Security Cable Lock PasswordsSecuring Your Computer If Your Computer is Lost or Stolen Securing Your Computer Securing Your Computer Dell Diagnostics TroubleshootingDell Technical Update Service Shut down and restart the computer Press and hold the Fn key while powering the computer onDuring the assessment, answer any questions that appear Option Function Option Function Dell Support Center 101 Dell Support DellConnect 103 PC CheckUp Network AssistantPC TuneUp 104 Hardware Problems in the Windows Vista Operating System on Drive ProblemsOptical drive problems Problems writing to a CD-RW or DVD+/-RW Hard drive problems Mail, Modem, and Internet Problems 107 Error Messages 108 Do not use these characters in filenames 109 110 111 112 Contact the ExpressCard manufacturer ExpressCard ProblemsDrive and try again 113 External Keyboard problems Ieee 1394 Device ProblemsKeyboard Problems Unexpected characters 115 Computer stops responding Lockups and Software ProblemsComputer does not start Program stops responding or crashes repeatedly Solid blue screen appears Dell MediaDirect problemsMenu to access Dell MediaDirect Help 117 Other software problems 118 Run the Dell Diagnostics see Dell Diagnostics on Memory ProblemsNetwork Problems 119 Mobile Broadband Wireless Wide Area Network Wwan Power Problems 121 Printer Problems 122 No sound from integrated speakers Scanner ProblemsSound and Speaker Problems No sound from external speakers Touch Pad or Mouse ProblemsNo sound from headphones 125 Video and Display ProblemsIf the display is blank 126 If the display is difficult to readGlare, which can cause poor picture quality If only part of the display is readable What is a Driver?Drivers 127 128 Reinstalling Drivers and UtilitiesIdentifying Drivers 129 Manually Reinstalling Drivers 131 You can restore your operating system in the following waysRestoring Your Operating System Using Windows Vista System Restore 133 Troubleshooting Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your Computer 137 Hard Drive Removing the Hard Drive 139 Replacing the Hard Drive Removing the Optical Drive Optical DriveReturning a Hard Drive to Dell 141 142 Hinge CoverReplacing the Optical Drive 143 Removing the Hinge CoverReplacing the Hinge Cover Lift and remove the keyboard 144 KeyboardRemoving the Keyboard Replacing the Keyboard 145 Memory Replace the four screws on the top of the keyboard Removing the Dimm a Memory Module 147 Replacing the Dimm a Memory Module Removing the Dimm B Memory Module 149 Memory module/coin-cell battery Captive screw Compartment Replacing the Dimm B Memory Module 151 152 Subscriber Identity Module 153 154 Wireless Mini CardsRemoving a Wlan Card Disconnect the antenna cables from the Wlan card 155 Replacing a Wlan Card Removing a Mobile Broadband or Wwan Card 157 158 Disconnect the two antenna cables from the Wwan card 159 Replacing a Wwan Card Removing a Wpan Card 161 Removing the Card Internal Card With Bluetooth Wireless TechnologyReplacing a Wpan Card 163 Coin-Cell BatteryReplacing the Card Slide the battery out of the mylar sleeve Removing the Coin-Cell BatteryReplacing the Coin-Cell Battery Dell QuickSet Features 165 166 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 167 168 Travel TipsTraveling by Air 169 Getting HelpObtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service 171 172 Problems With Your OrderAutomated Order-Status Service Before You Call 173 174 Contacting Dell 175 176 Specifications 177 178 179 USB 180 WXGA+ 181 Wuxga 182 183 184 Storage Grms 185 Using the System Setup ProgramAppendix Commonly Used Options Viewing the System Setup ScreenSystem Setup Screen Diskette Drive Internal HDD 186 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD 187 RAID Level 0 Configuration About Your RAID ConfigurationCleaning Your Computer RAID Level 1 Configuration Touch Pad 189 Mouse Media Dell Technical Support Policy U.S. Only 191 Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only FCC Class B Macrovision Product Notice 193 194 Glossary 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 Index 213 Index 215 Index 217 Index See also Mobile Broadband installing 219 220