Getting Help, Obtaining Assistance, 159 | Dell RW491 guide

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting" on page 87 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 87 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 163.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 160 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 164.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 160.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Getting Help

159

Image 159

Dell RW491 owner manual Getting Help, Obtaining Assistance, 159

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell XPS M1330 September RW491 Contents Using the System Setup Program Playing Media Using Dell Travel Remote Optional Contents Using the Memory Card Reader Setting Up and Using Networks Mail, Modem, and Internet Problems Dell MediaDirect problems 127 Adding and Replacing Parts Traveling With Your Computer Glossary Drivers and Utilities Media Finding Information Dell Product Information Guide Service Tag and Microsoft Windows Site Dell Support Utility Operating System Media About Your Computer Determining Your Computer’s Configuration Front View About Your Computer C R O P H O N E a N D a U D I O C O N N E C T O R S V I C E S T a T U S L I G H T S Hard drive About Your Computer Left Side View AC adapter port Right Side View Wireless On/Off Switch LED indicator Back View Battery Air vents Bottom View Battery About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Setting Up a Printer Transferring Information to a New ComputerMicrosoft Windows Easy Transfer Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies UPS Using the System Setup Program Diskette Drive Internal HDD Viewing the System Setup ScreenSystem Setup Screen Commonly Used Options USB Storage Device CD/DVD/CD-RW drive Modular bay HDD Computer, Keyboard, and Display Cleaning Your Computer Mouse Touch Pad Media Using the Keyboard and Touch Pad Numeric KeypadKey Combinations Dell QuickSet Key Combinations Power ManagementAdjusting Keyboard Settings Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Using the Display Adjusting BrightnessSetting Display Resolution and Refresh Rate Using the Display Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Microsoft Windows Battery Meter Conserving Battery Power Low-Battery WarningConfiguring Power Management Settings Using the Sleep Power State Charging the Battery To remove the battery Replacing the Battery Storing a Battery Using a Battery Playing Media Using Multimedia DVD drive includes the following basic buttons Playing Media Using Dell Travel Remote Optional Stop Skip Back Reverse Arrow Left Mute Volume Down How to Copy a CD or DVD Using Blank CDs and DVDsCopying CDs and DVDs CD-Writable/DVD-ROM Drives Helpful Tips Adjusting the Picture Adjusting the Volume Using Dell MediaDirect Enabling the Display Settings for a TV Connecting Your Computer to a TV Using the Hdmi Connector Enabling the Audio Settings for a TV Using Multimedia ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Using the Memory Card Reader Installing a Memory CardMemory Card Blanks Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem CableThen click Help and Support What You Need to Establish a Wlan Connection Setting Up a NetworkWireless Local Area Network Wlan Checking Your Wireless Network Card Setting Up and Using Networks Setting Up and Using Networks Connecting to a Wlan Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Enabling/Disabling the Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Dell Wi-Fi Catcher Network Locator Setting Up and Using Networks Passwords Securing Your ComputerSecurity Cable Lock Fingerprint Reader Optional When using passwords, observe the following guidelines If Your Computer Is Lost or Stolen Securing Your Computer Troubleshooting Dell Technical Update ServiceDell Diagnostics During the assessment, answer any questions that appear Insert your Drivers and Utilities media Express Test first to increase the possibility of tracing Dell Support Center Configuration Dell Support Dell PC CheckUp Dell PC Tune-Up Drive Problems Dell Network AssistantDellConnect Or DVD creation software Optical drive problemsHardware Problems in the Windows Vista Operating System on Problems writing to a CD-RW or DVD+/-RW drive Hard drive problems Mail, Modem, and Internet Problems E a D I F F E R E N T T E L E P H O N E L I N E Error Messages Do not use these characters in filenames 100 101 Drive and try again 103 ExpressCard ProblemsIeee 1394 Device Problems Contact the ExpressCard manufacturer External Keyboard problems Keyboard Problems Computer stops responding Lockups and Software ProblemsUnexpected characters Computer does not start Solid blue screen appears Dell MediaDirect problemsMenu to access Dell MediaDirect Help Program stops responding or crashes repeatedly 107 Other software problems Memory Problems Network ProblemsRun the Dell Diagnostics see Dell Diagnostics on 109 Mobile Broadband Wireless Wide Area Network Wwan 110 Power Problems 111 Printer Problems No sound from integrated speakers Scanner ProblemsSound and Speaker Problems Disable mute or re-enable the integrated speakers 113 Touch Pad or Mouse ProblemsNo sound from headphones No sound from external speakers If the display is blank Video and Display Problems If the display is difficult to read Glare, which can cause poor picture quality115 What Is a Driver? DriversIf only part of the display is readable Reinstalling Drivers and Utilities Identifying Drivers117 Using the Drivers and Utilities Media 119 Manually Reinstalling Drivers 120 Restoring Your Microsoft Windows Vista Operating System 121 Using Windows Vista System Restore Troubleshooting 123 Using the Operating System Media 125 126 Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer 129 Hard Drive Removing the Hard Drive Replacing the Hard Drive Returning a Hard Drive to Dell131 Removing the Hinge Covers and Center Control Cover Hinge Covers and Center Control Cover 133 Replacing the Hinge Covers and Center Control Cover Keyboard Removing the Keyboard135 Replacing the Keyboard Memory Removing the Dimm 1 Memory Module137 M2.5 x 5-mm screw 139 Replacing the Dimm 1 Memory Module Removing the Dimm 2 Memory Module 141 Replacing the Dimm 2 Memory Module 143 Subscriber Identity Module Wireless Mini-Cards 145 Removing a Wlan Card Disconnect the antenna cables from the Wlan card Replacing a Wlan Card Removing a Mobile Broadband or Wwan Card147 148 Disconnect the two antenna cables from the Wwan card 149 Replacing a Wwan Card Flash Cache Module FCM Removing the FCM150 151 Internal Card With Bluetooth Wireless TechnologyReplacing the FCM Removing the Card Coin-Cell Battery Replacing the Card152 Removing the Coin-Cell Battery Replacing the Coin-Cell Battery153 154 155 Dell QuickSet 156 157 Traveling With Your ComputerIdentifying Your Computer Packing the Computer Travel Tips Traveling by Air158 Getting Help Obtaining Assistance159 DellConnect Online Services Technical Support and Customer Service Product Information Problems With Your OrderAutoTech Service Automated Order-Status Service Returning Items for Warranty Repair or Credit Before You Call162 163 Contacting Dell 165 Specifications Sdio 166 USB 167 168 169 170 171 172 173 Definition of Dell-Installed Software and PeripheralsAppendix Dell Technical Support Policy U.S. Only 174 FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B 175 Macrovision Product Notice 176 177 Glossary 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 Video resolution See resolution 193 194 195 Index Index 197 198 199 Index 201 202