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Dell RW491 owner manual Mail, Modem, and Internet Problems

Models: RW491

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12Troubleshooting . . . . . . . . . . . . . . . . . . . . 87

Dell Technical Update Service	87
Dell Diagnostics	87
Dell Support Center	91
Dell Support 3	92
Dell PC Tune-Up	93
Dell PC CheckUp	93
Dell Network Assistant	94
DellConnect	94
Drive Problems	94
Optical drive problems	95
Hard drive problems	96
E-Mail, Modem, and Internet Problems	96
Error Messages	98
ExpressCard Problems	103
IEEE 1394 Device Problems	103
Keyboard Problems	104
External Keyboard problems	104
Unexpected characters	105
Lockups and Software Problems	105
The computer does not start	105
The computer stops responding	105
A program stops responding or
crashes repeatedly	106
A program is designed for an earlier
Microsoft Windows operating system	106
A solid blue screen appears	106

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Contents

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Dell RW491 owner manual Mail, Modem, and Internet Problems

Contents

Dell XPS M1330 W . d e l l . c o m s u p p o r t . d e l l . c o mSeptember RW491 Contents Using the System Setup Program Playing Media Using Dell Travel Remote Optional Contents Using the Memory Card Reader Setting Up and Using Networks Mail, Modem, and Internet Problems Dell MediaDirect problems Adding and Replacing Parts 127Traveling With Your Computer Glossary Finding Information Drivers and Utilities MediaDell Product Information Guide Service Tag and Microsoft Windows Site Dell Support Utility Operating System Media Determining Your Computer’s Configuration About Your ComputerFront View About Your Computer C R O P H O N E a N D a U D I O C O N N E C T O R S V I C E S T a T U S L I G H T S Left Side View Hard drive About Your ComputerAC adapter port Right Side View Wireless On/Off Switch LED indicator Battery Air vents Back ViewBattery Bottom ViewAbout Your Computer Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Microsoft Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Connecting a USB Printer Printer CablePower Protection Devices Surge ProtectorsUninterruptible Power Supplies UPS Line ConditionersUsing the System Setup Program Viewing the System Setup Screen System Setup ScreenCommonly Used Options Diskette Drive Internal HDDUSB Storage Device CD/DVD/CD-RW drive Modular bay HDD Cleaning Your Computer Computer, Keyboard, and DisplayTouch Pad MouseMedia Key Combinations Using the Keyboard and Touch PadNumeric Keypad Power Management Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Dell QuickSet Key CombinationsTouch Pad Customizing the Touch Pad Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Using the Display Using a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Battery Meter Charge GaugeConfiguring Power Management Settings Conserving Battery PowerLow-Battery Warning Charging the Battery Using the Sleep Power StateReplacing the Battery To remove the batteryStoring a Battery Using a Battery Using Multimedia Playing MediaPlaying Media Using Dell Travel Remote Optional DVD drive includes the following basic buttonsStop Skip Back Reverse Arrow Left Mute Volume Down Copying CDs and DVDs How to Copy a CD or DVDUsing Blank CDs and DVDs Helpful Tips CD-Writable/DVD-ROM DrivesAdjusting the Volume Adjusting the PictureUsing Dell MediaDirect Connecting Your Computer to a TV Using the Hdmi Connector Enabling the Display Settings for a TVEnabling the Audio Settings for a TV Using Multimedia Using ExpressCards ExpressCard BlanksInstalling an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Then click Help and Support Setting Up and Using NetworksConnecting a Network or Broadband Modem Cable Setting Up a Network Wireless Local Area Network WlanChecking Your Wireless Network Card What You Need to Establish a Wlan ConnectionSetting Up and Using Networks Setting Up and Using Networks Connecting to a Wlan Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband CardDell Wi-Fi Catcher Network Locator Setting Up and Using Networks Security Cable Lock PasswordsSecuring Your Computer When using passwords, observe the following guidelines Fingerprint Reader OptionalIf Your Computer Is Lost or Stolen Securing Your Computer Dell Diagnostics TroubleshootingDell Technical Update Service During the assessment, answer any questions that appear Insert your Drivers and Utilities media Express Test first to increase the possibility of tracing Configuration Dell Support CenterDell Support Dell PC Tune-Up Dell PC CheckUpDellConnect Drive ProblemsDell Network Assistant Optical drive problems Hardware Problems in the Windows Vista Operating System onProblems writing to a CD-RW or DVD+/-RW drive Or DVD creation softwareMail, Modem, and Internet Problems Hard drive problemsE a D I F F E R E N T T E L E P H O N E L I N E Error Messages Do not use these characters in filenames 100 101 Drive and try again ExpressCard Problems Ieee 1394 Device ProblemsContact the ExpressCard manufacturer 103Keyboard Problems External Keyboard problemsLockups and Software Problems Unexpected charactersComputer does not start Computer stops respondingDell MediaDirect problems Menu to access Dell MediaDirect HelpProgram stops responding or crashes repeatedly Solid blue screen appearsOther software problems 107Run the Dell Diagnostics see Dell Diagnostics on Memory ProblemsNetwork Problems Mobile Broadband Wireless Wide Area Network Wwan 109Power Problems 110Printer Problems 111Scanner Problems Sound and Speaker ProblemsDisable mute or re-enable the integrated speakers No sound from integrated speakersTouch Pad or Mouse Problems No sound from headphonesNo sound from external speakers 113Video and Display Problems If the display is blank115 If the display is difficult to readGlare, which can cause poor picture quality If only part of the display is readable What Is a Driver?Drivers 117 Reinstalling Drivers and UtilitiesIdentifying Drivers Using the Drivers and Utilities Media Manually Reinstalling Drivers 119Restoring Your Microsoft Windows Vista Operating System 120Using Windows Vista System Restore 121Troubleshooting 123 Using the Operating System Media 125 126 Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your ComputerBefore Working Inside Your Computer Hard Drive 129Removing the Hard Drive 131 Replacing the Hard DriveReturning a Hard Drive to Dell Hinge Covers and Center Control Cover Removing the Hinge Covers and Center Control Cover133 Replacing the Hinge Covers and Center Control Cover 135 KeyboardRemoving the Keyboard Replacing the Keyboard 137 MemoryRemoving the Dimm 1 Memory Module M2.5 x 5-mm screw Replacing the Dimm 1 Memory Module 139Removing the Dimm 2 Memory Module 141 Replacing the Dimm 2 Memory Module 143 Wireless Mini-Cards Subscriber Identity ModuleRemoving a Wlan Card 145Disconnect the antenna cables from the Wlan card 147 Replacing a Wlan CardRemoving a Mobile Broadband or Wwan Card Disconnect the two antenna cables from the Wwan card 148Replacing a Wwan Card 149150 Flash Cache Module FCMRemoving the FCM Internal Card With Bluetooth Wireless Technology Replacing the FCMRemoving the Card 151152 Coin-Cell BatteryReplacing the Card 153 Removing the Coin-Cell BatteryReplacing the Coin-Cell Battery 154 Dell QuickSet 155156 Traveling With Your Computer Identifying Your ComputerPacking the Computer 157158 Travel TipsTraveling by Air 159 Getting HelpObtaining Assistance Technical Support and Customer Service DellConnect Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information162 Returning Items for Warranty Repair or CreditBefore You Call 163 Contacting Dell Specifications 165166 Sdio167 USB168 169 170 171 172 Definition of Dell-Installed Software and Peripherals AppendixDell Technical Support Policy U.S. Only 173FCC Notice U.S. Only Definition of Third-Party Software and PeripheralsFCC Class B 174Macrovision Product Notice 175176 Glossary 177178 179 180 181 182 183 184 185 186 187 188 189 190 191 Video resolution See resolution 192193 194 Index 195Index 197 198 199 Index 201 202