Mail, Modem, and Internet Problems | Dell RW491 instruction

The drive makes an unfamiliar scraping or grinding sound

•Ensure that the sound is not caused by the program that is running.

•Ensure that the disc is inserted properly.

Hard drive problems

A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may

prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

R U N C H E C K D I S K —

1Click Start → Computer.

2Right-click Local Disk (C:).

3Click Properties→ Tools→ Check Now.

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.

4Click to check Scan for and attempt recovery of bad sectors, and then click Start.

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: The modem is an optional feature on this computer. You can purchase an external modem through Dell. Therefore, the steps in this section only apply if you have purchased an external modem.

C H E C K T H E M I C R O S O F T W I N D O W S M A I L S E C U R I T Y S E T T I N G S — If you cannot

open your e-mail attachments:

1In Windows Mail, click Tools, click Options, and then click Security.

2Click Do not allow attachments to remove the check mark.

C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N C H E C K T H E T E L E P H O N E J A C K

C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K

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Troubleshooting

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Dell RW491 owner manual Mail, Modem, and Internet Problems, Hard drive problems

Contents

Dell XPS M1330 W . d e l l . c o m s u p p o r t . d e l l . c o m September RW491 Contents Using the System Setup Program Playing Media Using Dell Travel Remote Optional Contents Using the Memory Card Reader Setting Up and Using Networks Mail, Modem, and Internet Problems Dell MediaDirect problems Adding and Replacing Parts 127 Traveling With Your Computer Glossary Finding Information Drivers and Utilities Media Dell Product Information Guide Service Tag and Microsoft Windows Site Dell Support Utility Operating System Media Determining Your Computer’s Configuration About Your Computer Front View About Your Computer C R O P H O N E a N D a U D I O C O N N E C T O R S V I C E S T a T U S L I G H T S Left Side View Hard drive About Your Computer AC adapter port Right Side View Wireless On/Off Switch LED indicator Battery Air vents Back View Battery Bottom View About Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Setting Up a Printer Transferring Information to a New ComputerMicrosoft Windows Easy Transfer Connecting a USB Printer Printer Cable Power Protection Devices Surge Protectors Uninterruptible Power Supplies UPS Line Conditioners Using the System Setup Program Viewing the System Setup Screen System Setup ScreenCommonly Used Options Diskette Drive Internal HDD USB Storage Device CD/DVD/CD-RW drive Modular bay HDD Cleaning Your Computer Computer, Keyboard, and Display Touch Pad Mouse Media Using the Keyboard and Touch Pad Numeric KeypadKey Combinations Power Management Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Touch Pad Customizing the Touch Pad Using the Display Adjusting BrightnessSetting Display Resolution and Refresh Rate Using the Display Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Battery Meter Charge Gauge Conserving Battery Power Low-Battery WarningConfiguring Power Management Settings Charging the Battery Using the Sleep Power State Replacing the Battery To remove the battery Storing a Battery Using a Battery Using Multimedia Playing Media Playing Media Using Dell Travel Remote Optional DVD drive includes the following basic buttons Stop Skip Back Reverse Arrow Left Mute Volume Down How to Copy a CD or DVD Using Blank CDs and DVDsCopying CDs and DVDs Helpful Tips CD-Writable/DVD-ROM Drives Adjusting the Volume Adjusting the Picture Using Dell MediaDirect Connecting Your Computer to a TV Using the Hdmi Connector Enabling the Display Settings for a TV Enabling the Audio Settings for a TV Using Multimedia Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Using the Memory Card Reader Installing a Memory CardMemory Card Blanks Removing a Memory Card or Blank Setting Up and Using Networks Connecting a Network or Broadband Modem CableThen click Help and Support Setting Up a Network Wireless Local Area Network WlanChecking Your Wireless Network Card What You Need to Establish a Wlan Connection Setting Up and Using Networks Setting Up and Using Networks Connecting to a Wlan Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Setting Up and Using Networks Passwords Securing Your ComputerSecurity Cable Lock When using passwords, observe the following guidelines Fingerprint Reader Optional If Your Computer Is Lost or Stolen Securing Your Computer Troubleshooting Dell Technical Update ServiceDell Diagnostics During the assessment, answer any questions that appear Insert your Drivers and Utilities media Express Test first to increase the possibility of tracing Configuration Dell Support Center Dell Support Dell PC Tune-Up Dell PC CheckUp Drive Problems Dell Network AssistantDellConnect Optical drive problems Hardware Problems in the Windows Vista Operating System onProblems writing to a CD-RW or DVD+/-RW drive Or DVD creation software Mail, Modem, and Internet Problems Hard drive problems E a D I F F E R E N T T E L E P H O N E L I N E Error Messages Do not use these characters in filenames 100 101 Drive and try again ExpressCard Problems Ieee 1394 Device ProblemsContact the ExpressCard manufacturer 103 Keyboard Problems External Keyboard problems Lockups and Software Problems Unexpected charactersComputer does not start Computer stops responding Dell MediaDirect problems Menu to access Dell MediaDirect HelpProgram stops responding or crashes repeatedly Solid blue screen appears Other software problems 107 Memory Problems Network ProblemsRun the Dell Diagnostics see Dell Diagnostics on Mobile Broadband Wireless Wide Area Network Wwan 109 Power Problems 110 Printer Problems 111 Scanner Problems Sound and Speaker ProblemsDisable mute or re-enable the integrated speakers No sound from integrated speakers Touch Pad or Mouse Problems No sound from headphonesNo sound from external speakers 113 Video and Display Problems If the display is blank If the display is difficult to read Glare, which can cause poor picture quality115 What Is a Driver? DriversIf only part of the display is readable Reinstalling Drivers and Utilities Identifying Drivers117 Using the Drivers and Utilities Media Manually Reinstalling Drivers 119 Restoring Your Microsoft Windows Vista Operating System 120 Using Windows Vista System Restore 121 Troubleshooting 123 Using the Operating System Media 125 126 Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer Before Working Inside Your Computer Hard Drive 129 Removing the Hard Drive Replacing the Hard Drive Returning a Hard Drive to Dell131 Hinge Covers and Center Control Cover Removing the Hinge Covers and Center Control Cover 133 Replacing the Hinge Covers and Center Control Cover Keyboard Removing the Keyboard135 Replacing the Keyboard Memory Removing the Dimm 1 Memory Module137 M2.5 x 5-mm screw Replacing the Dimm 1 Memory Module 139 Removing the Dimm 2 Memory Module 141 Replacing the Dimm 2 Memory Module 143 Wireless Mini-Cards Subscriber Identity Module Removing a Wlan Card 145 Disconnect the antenna cables from the Wlan card Replacing a Wlan Card Removing a Mobile Broadband or Wwan Card147 Disconnect the two antenna cables from the Wwan card 148 Replacing a Wwan Card 149 Flash Cache Module FCM Removing the FCM150 Internal Card With Bluetooth Wireless Technology Replacing the FCMRemoving the Card 151 Coin-Cell Battery Replacing the Card152 Removing the Coin-Cell Battery Replacing the Coin-Cell Battery153 154 Dell QuickSet 155 156 Traveling With Your Computer Identifying Your ComputerPacking the Computer 157 Travel Tips Traveling by Air158 Getting Help Obtaining Assistance159 Technical Support and Customer Service DellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information Returning Items for Warranty Repair or Credit Before You Call162 163 Contacting Dell Specifications 165 166 Sdio 167 USB 168 169 170 171 172 Definition of Dell-Installed Software and Peripherals AppendixDell Technical Support Policy U.S. Only 173 FCC Notice U.S. Only Definition of Third-Party Software and PeripheralsFCC Class B 174 Macrovision Product Notice 175 176 Glossary 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 Video resolution See resolution 192 193 194 Index 195 Index 197 198 199 Index 201 202