Appendix, Dell Technical Support Policy U.S. Only, 173 | Dell RW491

Appendix

Dell Technical Support Policy (U.S. Only)

Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell- installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.

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Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hard- ware components integrated through CFI for the duration of the computer’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, etc).

Dell-installed peripherals include any internal expansion cards, or Dell- branded module bay or ExpressCard accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Appendix

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Dell RW491 Appendix, Dell Technical Support Policy U.S. Only, Definition of Dell-Installed Software and Peripherals, 173

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell XPS M1330 September RW491 Contents Using the System Setup Program Playing Media Using Dell Travel Remote Optional Contents Using the Memory Card Reader Setting Up and Using Networks Mail, Modem, and Internet Problems Dell MediaDirect problems 127 Adding and Replacing Parts Traveling With Your Computer Glossary Drivers and Utilities Media Finding Information Dell Product Information Guide Service Tag and Microsoft Windows Site Dell Support Utility Operating System Media About Your Computer Determining Your Computer’s Configuration Front View About Your Computer C R O P H O N E a N D a U D I O C O N N E C T O R S V I C E S T a T U S L I G H T S Hard drive About Your Computer Left Side View AC adapter port Right Side View Wireless On/Off Switch LED indicator Back View Battery Air vents Bottom View Battery About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Microsoft Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies UPS Using the System Setup Program System Setup Screen Viewing the System Setup ScreenCommonly Used Options Diskette Drive Internal HDD USB Storage Device CD/DVD/CD-RW drive Modular bay HDD Computer, Keyboard, and Display Cleaning Your Computer Mouse Touch Pad Media Key Combinations Using the Keyboard and Touch PadNumeric Keypad Adjusting Keyboard Settings Power ManagementMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Touch Pad Customizing the Touch Pad Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Using the Display Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Microsoft Windows Battery Meter Configuring Power Management Settings Conserving Battery PowerLow-Battery Warning Using the Sleep Power State Charging the Battery To remove the battery Replacing the Battery Storing a Battery Using a Battery Playing Media Using Multimedia DVD drive includes the following basic buttons Playing Media Using Dell Travel Remote Optional Stop Skip Back Reverse Arrow Left Mute Volume Down Copying CDs and DVDs How to Copy a CD or DVDUsing Blank CDs and DVDs CD-Writable/DVD-ROM Drives Helpful Tips Adjusting the Picture Adjusting the Volume Using Dell MediaDirect Enabling the Display Settings for a TV Connecting Your Computer to a TV Using the Hdmi Connector Enabling the Audio Settings for a TV Using Multimedia ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card Removing a Memory Card or Blank Then click Help and Support Setting Up and Using NetworksConnecting a Network or Broadband Modem Cable Wireless Local Area Network Wlan Setting Up a NetworkChecking Your Wireless Network Card What You Need to Establish a Wlan Connection Setting Up and Using Networks Setting Up and Using Networks Connecting to a Wlan Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Enabling/Disabling the Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Dell Wi-Fi Catcher Network Locator Setting Up and Using Networks Security Cable Lock PasswordsSecuring Your Computer Fingerprint Reader Optional When using passwords, observe the following guidelines If Your Computer Is Lost or Stolen Securing Your Computer Dell Diagnostics TroubleshootingDell Technical Update Service During the assessment, answer any questions that appear Insert your Drivers and Utilities media Express Test first to increase the possibility of tracing Dell Support Center Configuration Dell Support Dell PC CheckUp Dell PC Tune-Up DellConnect Drive ProblemsDell Network Assistant Hardware Problems in the Windows Vista Operating System on Optical drive problemsProblems writing to a CD-RW or DVD+/-RW drive Or DVD creation software Hard drive problems Mail, Modem, and Internet Problems E a D I F F E R E N T T E L E P H O N E L I N E Error Messages Do not use these characters in filenames 100 101 Drive and try again Ieee 1394 Device Problems ExpressCard ProblemsContact the ExpressCard manufacturer 103 External Keyboard problems Keyboard Problems Unexpected characters Lockups and Software ProblemsComputer does not start Computer stops responding Menu to access Dell MediaDirect Help Dell MediaDirect problemsProgram stops responding or crashes repeatedly Solid blue screen appears 107 Other software problems Run the Dell Diagnostics see Dell Diagnostics on Memory ProblemsNetwork Problems 109 Mobile Broadband Wireless Wide Area Network Wwan 110 Power Problems 111 Printer Problems Sound and Speaker Problems Scanner ProblemsDisable mute or re-enable the integrated speakers No sound from integrated speakers No sound from headphones Touch Pad or Mouse ProblemsNo sound from external speakers 113 If the display is blank Video and Display Problems 115 If the display is difficult to readGlare, which can cause poor picture quality If only part of the display is readable What Is a Driver?Drivers 117 Reinstalling Drivers and UtilitiesIdentifying Drivers Using the Drivers and Utilities Media 119 Manually Reinstalling Drivers 120 Restoring Your Microsoft Windows Vista Operating System 121 Using Windows Vista System Restore Troubleshooting 123 Using the Operating System Media 125 126 Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer Before Working Inside Your Computer 129 Hard Drive Removing the Hard Drive 131 Replacing the Hard DriveReturning a Hard Drive to Dell Removing the Hinge Covers and Center Control Cover Hinge Covers and Center Control Cover 133 Replacing the Hinge Covers and Center Control Cover 135 KeyboardRemoving the Keyboard Replacing the Keyboard 137 MemoryRemoving the Dimm 1 Memory Module M2.5 x 5-mm screw 139 Replacing the Dimm 1 Memory Module Removing the Dimm 2 Memory Module 141 Replacing the Dimm 2 Memory Module 143 Subscriber Identity Module Wireless Mini-Cards 145 Removing a Wlan Card Disconnect the antenna cables from the Wlan card 147 Replacing a Wlan CardRemoving a Mobile Broadband or Wwan Card 148 Disconnect the two antenna cables from the Wwan card 149 Replacing a Wwan Card 150 Flash Cache Module FCMRemoving the FCM Replacing the FCM Internal Card With Bluetooth Wireless TechnologyRemoving the Card 151 152 Coin-Cell BatteryReplacing the Card 153 Removing the Coin-Cell BatteryReplacing the Coin-Cell Battery 154 155 Dell QuickSet 156 Identifying Your Computer Traveling With Your ComputerPacking the Computer 157 158 Travel TipsTraveling by Air 159 Getting HelpObtaining Assistance DellConnect Online Services Technical Support and Customer Service AutoTech Service Problems With Your OrderAutomated Order-Status Service Product Information 162 Returning Items for Warranty Repair or CreditBefore You Call 163 Contacting Dell 165 Specifications Sdio 166 USB 167 168 169 170 171 172 Appendix Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only 173 Definition of Third-Party Software and Peripherals FCC Notice U.S. OnlyFCC Class B 174 175 Macrovision Product Notice 176 177 Glossary 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 Video resolution See resolution 193 194 195 Index Index 197 198 199 Index 201 202