Dell S100, S300 manual Physical Disk-Related Errors, a Dedicated Hot Spare Fails

Physical Disk-Related Errors

Table 7-13. The Physical Disk Fails

Likely Causes to Check	Corrective Actions
A physical disk is not visible	• Check that the cables are properly connected.
in the PERC Virtual Disk	• For PERC S300 adapters only: check that the physical
Management utility or is
	disk is installed properly in the system’s backplane.
offline
	• For PERC S300 adapters only: check the system’s
	backplane for damage.
	• For PERC S300 adapters only: reinstall the physical
	disk and make sure that it is seated correctly in the
	system’s backplane.
	• Perform a Rescan, to (a) update the status of storage
	devices attached to the controller, or (b) fix an error
	caused by deleting or initializing a virtual disk.
A physical disk is highlighted	• Replace the physical disk. Depending on the
red at the PERC Virtual Disk	RAID level of the virtual disk, data might be lost.
Management utility	• Perform a rescan to confirm that the new disk was
	discovered.
Table 7-14. A Dedicated Hot Spare Fails
Likely Causes to Check	Corrective Actions
The controller cannot	• Check that the cable from the controller to the
communicate with the hot	physical disk is connected properly.
spare	• Make sure that the physical disk is still assigned as a
	global or dedicated hot spare.
	• Check if the physical disk assigned as the hot spare
	has failed.
The dedicated spare is not	The controller cannot communicate with the hot
visible in the PERC Virtual	spare.
Disk Management utility or	• Check if the physical disk has been removed or has

is offline	failed.
	• Check for a loose or bad cable.

Troubleshooting

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