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Reference
Troubleshooting Tables
Message Numbers
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| Number | Possible Reason | What to Do |
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| • There may be a problem with the | • Check the coaxial cables and their connections to and from |
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| the |
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| 001 |
| place, and check that all cable connections are tight and dry |
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| (for outdoor cables). Run Check Switch as described on |
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| page 80. If this does not work, call the Customer Service |
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| Center at |
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| • Heavy rain, snow, or cloud cover | • Note the local weather conditions. Remove any snow or other |
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| may be interfering with | debris which may have collected on the satellite dish. |
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| transmission of the satellite | Make sure that the satellite dish has a clear line of sight to the |
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| 002 | signal, or there may be other | satellite. Check whether branches or leaves have grown into |
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| interference. | the line of sight. |
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| • Make sure that the satellite dish is aimed at the satellite. |
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| Check the strength of the signal using the Point Dish screen |
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| as described on page 80. Consult your installer to |
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| dish, if necessary, to obtain the strongest possible signal. |
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| • The wrong type of coaxial cable | • Make sure the system uses RG6 coaxial cable; if not, call your |
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| may be used in the system, or the | dealer or installer. |
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| cable run length may be too long. | • Check the |
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| Or, there may be a problem with | system is DISH Pro, it can be as much as 200 feet. If it is a |
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| 003, 004 | the | Legacy system, it should not be more than 100 feet. Check |
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| the coaxial cables and their connections to and from the multi- |
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| dish switch. Make sure that all required cables are in place, |
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| and check that all cable connections are tight and dry (for |
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| outdoor cables). If this does not work, do the Check Switch |
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| test described on page 80. |
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| • The receiver may not yet have | • If you have authorized the receiver, wait a few minutes to see |
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| been electronically linked with the | if the message is removed. Make sure that all required cables |
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| system, via the satellite signal. | are in place, and check that all cable connections are tight and |
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| The satellite dish may have | dry (for outdoor cables). |
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| moved so that it is no longer | • Make sure that the satellite dish has a clear line of sight to the |
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| 005 | picking up the satellite signal. The | satellite. Check whether branches or leaves have grown into |
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| cable connections may have | the line of sight. Check that the Signal Strength bar in the |
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| loosened or have moisture inside. | Point Dish screen is green and displays the word Locked, as |
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| There may be an interruption of | described on page 80. If not, contact your installer to |
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| the satellite signal. | the satellite dish. If you have not authorized the receiver, call |
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| the Customer Service Center at |
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| help. |
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| • The receiver may not be | • You must connect the receiver to an active telephone |
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| 006 | connected to an active telephone | connection at all times. If you install two or more receivers, |
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| line. | you must connect each receiver to an active telephone |
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| connection at all times. |
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| • Viewers in specific areas are | • Remember that the program providers specify which |
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| prohibited from watching certain | programs are “blacked out” for which viewers, not DISH |
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| programs. For example, viewers | Network. |
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| 011, 012 | who live close to a particular |
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| football stadium may be |
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| prohibited from watching football |
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| games that are played in that |
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| stadium. |
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| • You may have tried to tune to a | • You must buy a channel before you can tune to a program on |
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| 013, 014 | program on a channel which you | that channel. Call the Customer Service Center at |
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| have not bought. | DISH (3474) to buy the channel, or if you believe this message |
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| was displayed by mistake. |
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