Dish Network Solo 381 manual 015, 018, 022, 026, 028, 059, 060, 061

Reference

Troubleshooting Tables

Message Numbers

Number	Possible Reason	What to Do
	• You may have just plugged in the	• Wait a few minutes to see if the message is removed. Make
	receiver, and it is acquiring the	sure that all required cables are in place, and check that all
	satellite signal. Or, the receiver	cable connections are tight and dry (for outdoor cables).
	may have temporarily lost the	Make sure that the satellite dish has a clear line of sight to the
015	signal.	satellite. Check whether branches or leaves have grown into
		the line of sight.
		• Check that the Signal Strength bar in the Point Dish screen is
		green and displays the word Locked, as described on
		page 80. If not, contact your installer to re-aim the satellite
		dish.
	• The receiver may not be	• You must connect the receiver to an active telephone
	connected to an active telephone	connection at all times. If you install two or more receivers,
018	line.	you must connect each receiver to an active telephone
		connection at all times.
		• Call the Customer Service Center at 1-800-333-DISH (3474)
		for help checking the credit limit and/or to get authorization to
		make a purchase.
	• The receiver may not yet have	• If you have authorized the receiver, wait a few minutes to see
	been electronically linked with the	if the message is removed. Make sure that all required cables
	system, via the satellite signal.	are in place, and check that all cable connections are tight and
	The satellite dish may have	dry (for outdoor cables).
	moved so that it is no longer	• Make sure that the satellite dish has a clear line of sight to the
022	picking up the satellite signal. The	satellite. Check whether branches or leaves have grown into
	cable connections may have	the line of sight.
	loosened or have moisture inside.	• Check that the Signal Strength bar in the Point Dish screen is
	There may be an interruption of
		green and displays the word Locked, as described on
	the satellite signal.
		page 83. If not, contact your installer to re-aim the satellite
		dish. If you have not authorized the receiver, call the
		Customer Service Center at 1-800-333-DISH (3474) for help.
	• The receiver may have	• Wait a few minutes to see if the message is removed. Make
	temporarily lost the satellite	sure that all required cables are in place, and check that all
	signal.	cable connections are tight and dry (for outdoor cables).
		• Make sure that the satellite dish has a clear line of sight to the
026		satellite. Check whether branches or leaves have grown into
		the line of sight.
		• Check that the Signal Strength bar in the Point Dish screen is
		green and displays the word Locked, as described on
		page 80. If not, contact your installer to re-aim the satellite
		dish.
	• The receiver may need to get new	• Turn the receiver off. Doing this allows the receiver to
028	software before you can use it to	“download” new software via the satellite signal. The
	order Pay-Per-View programs.	download may take several minutes; do not disturb or unplug
		the receiver during this time. When the download is done, you
		will be able to use it to order Pay-Per-View programs.
059	• You may have tried to close an	• If your setup includes a multi-dish switch, you must run the
	installation menu without having	Check Switch test as described on page 80.
	done the Check Switch test.
	• You may have aimed the satellite	• Make sure that you have selected the option for the right
060	dish at one satellite, but selected	satellite on the Point Dish screen, as described on page 80.
	the option for another satellite on	• Make sure that the cable(s) for the satellite you have selected
	the Point Dish screen.	are connected to the LNBF that receives signals from that
		satellite. Re-aim the satellite dish at the right satellite.
	• You may have set up the receiver	• It is very important for the receiver to get the latest operating
061	to accept a transmission (a	software, so let the receiver do so. The “download” may take
	“download”) of the latest	several minutes. Do not disturb or unplug the receiver during
	operating software via the	this time.
	satellite signal.

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