Reference
Troubleshooting Tables
Program Guide or the Browse Banner
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| What Is Happening | Possible Reason | What to Do |
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| In the Program Guide, some | • Red means that you have not | • If you want to buy a channel, call the |
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| channels have a red background. | subscribed to that channel. | Customer Service Center at |
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| You must subscribe to a | DISH (3474). |
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| channel before you can tune | • Use Customer Service on DishHOME. |
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| the receiver to it. |
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| You cannot display future programs | • The Program Guide and | • Try displaying the Program Guide again |
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| in the Program Guide or Browse | Browse Banner can display | later. By that time, it may show programs for |
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| Banner. | programs scheduled for an | the time and date you want. |
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| extended, but not unlimited |
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| time beyond the present. |
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| You cannot display programs that | • The Program Guide and | • Contact the program providers (for example, |
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| have ended in the Program Guide | Browse Banner can display | the channel or network affiliate that |
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| or Browse Banner. | only programs that have not | broadcast the program) for details on past |
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| yet ended. These features | programs. |
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| cannot display a time earlier |
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| than the present. |
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| When you are using the Program | • You may have applied a | • You can change the applied Favorites List |
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| Guide or Browse Banner, some | Favorites List other than the | while using the Program Guide by pressing |
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| channels are missing. | list named All Chan. | the remote control Guide button. You can |
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| choose another custom Favorites List, the |
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| All Chan list, which includes all the channels, |
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| or the All Sub list, which includes all |
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| subscribed channels. |
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| • You may have set up the | • Unlock the receiver for the Program Guide to |
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| Program Guide so that when | display adult channels. |
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| the receiver is locked, the |
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| Guide hides adult channels |
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Favorites Lists
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| What Is Happening | Possible Reason | What to Do |
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| You press the remote Guide | • If you have not added | • You must add channels to a custom Favorites List |
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| button while the Program | channels to any custom | before you can apply it. |
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| Guide is displayed. You find | Favorites List, you will be able |
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| that you can apply only the All | to apply only the All Chan list |
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| Chan list or the All Sub list. | or the All Sub list. |
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| You try to change the | • The receiver will not allow you | • Choose another list to change. |
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| All Chan list or the All Sub list. | to change the All Chan list or | Note: You can change the All Sub list by changing |
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| The receiver displays an | the All Sub list. | what channels you buy. |
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| ERROR message. |
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| You try to apply an empty | • The receiver will not allow you | • Choose another list to apply, or add at least one |
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| Favorites List. The receiver | to apply an empty list. | channel to the empty list. |
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| displays an ERROR message. |
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| A Favorites List does not show | • If you have set up the | • Unlock the receiver for the list to show adult |
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| channels that you know you | Program Guide to hide adult | channels. |
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| have added to it. | channels and the receiver is |
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| locked, the Favorites List will |
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| not show such channels. |
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